BMW have come back and agreed to exchange the car, but are asking for a contribution of 20p per mile - which equates to about £2280 pounds at the moment.

I will be contacting my solicitor this afternoon to ask for his opinion on this.

I think that 20p a mile is very reasonable.

You have had the use of the car and have managed to do 11,000 miles in it. There is no reason why you should expect that the use of the car for this amount should cost you nothing.

I would accept the offer before they change their minds.

I think that 20p a mile is very reasonable.

You have had the use of the car and have managed to do 11,000 miles in it. There is no reason why you should expect that the use of the car for this amount should cost you nothing.

I would accept the offer before they change their minds.

If I have no other choice then I will accept it. I would happily pay 20p per mile up until the point I requested rejection - but I have done another 2.5k miles while waiting for them to make a decision.

I have looked for cars of a similar spec on Mini Cherished and (to my suprise) they don't seem to have depriciated £2300, one is even selling for about £500 shy of the original price.

Anyway, as I say - I will pay the £2300 if I have no choice but I just feel that if the car had been rejected when I originally asked in August I would have been alot better off.

Anyway, as I say - I will pay the £2300 if I have no choice but I just feel that if the car had been rejected when I originally asked in August I would have been alot better off.

But surely, if they had given you another car back in August you would now have last years model on an 07 registration with several thousand miles on it. It seems to me that the depreciation would have been at least 20p per mile on that car to the present date. So I am not sure why you think you would have been better off if they had accepted your rejection last August.

Maybe you're right - I just think £2300 for 6 months in a car is quite a lot of money.

I guess the way I'm looking at it is that I don't want to shell out £2300 no matter what - I would much prefer a car of the same age and mileage that I was actually confident that they could fix - but it is as it is!

I think that 20p a mile is very reasonable.

You have had the use of the car and have managed to do 11,000 miles in it. There is no reason why you should expect that the use of the car for this amount should cost you nothing.

I would accept the offer before they change their minds.


I don't.

They supplied (and cannot fix) faulty goods.

No doubt this has caused you considerable inconvenience and sleepless nights!

I would still push for a better deal than this.

BMW have come back and agreed to exchange the car, but are asking for a contribution of 20p per mile - which equates to about £2280 pounds at the moment.

I will be contacting my solicitor this afternoon to ask for his opinion on this.

Danb,

I just re-read this post. As I understand it, an exchange is different from a rejection.

If I were you, I would push the "rejection, contravenes supply of goods act" to improve the deal you were offered.

As you pointed out, they are selling cars like yours for ~£500 less than a new one. I bet they will take £2.5k off you, and then put that car up for sale at a much higher price than they are giving you.

I would certainly tell then that you are not happy at them making another profit from you :mad:

I called customer services today, who explained that it was in fact them who were asking for the contribution but they had also asked the dealer principal to contact them with all the figures before saying anything to me (which he hadn't) - and that she would contact him and ensure he came back to me today.

I had a call from the DP this afternoon who said that BMW had agreed to reduce the contribution by £750, so I agreed to order the car.

When speaking to the sales manager to arrange the car, I was informed that I had to pay £150 documentation fees for the finance, and needed to purchase my gap insurance again at £200. After a bit of negotiation he agreed to waive the £150 documentation fee, but I would have to pay the £200 for the gap insurance.

I agreed to order the car, but said that I would contact customer services to see if they would do anything about the gap insurance - but I don't hold out much hope.