REDHOT CHILLI COOPER
Dec 9th, 2007, 09:12 PM
Hi,
Just had the MINI in for an oil change Friday at Sytners High Wycombe and thought I'd post about how good I found their customer service and facilities.
I bought my Cooper from Sytners when they were in Gerrards Cross but I usually use my local Stratstone dealership because it's nearer. Now after phoning Stratstone and being given a 3 week wait for a service slot, and even then not being given a convenient time, I gave Sytners a ring on Tuesday afternoon and had the car booked in for Friday without fuss. There phone manner was very polite and within minutes I received a text confirm the booking.
On arrival I walked into reception and within 2 steps the receptionist was welcoming me and asking me to take a seat whilst she rang my service contact. I was then lead through and introduced to the MINI service desk and given a cuppa.
All my details where taken promptly, I asked them not to clean the car if it was by machine (which was noted), I was told the car would be ready by 5.30 and they would keep me informed.
Time for a look around the facility and I've got to say what a great modern place it is. Superb waiting area with 42" LCD TV, free Tea Coffee facilitys that would not look out of place in a 5* hotel (which I made a lot of use of), viewing area of the 32 bay pristine workshop, Free internet access, more MINI clubmans than you could shake a stick at. Not once was I harassed by salesman.
I was kept informed several times as to how things were going, the car was finally ready 2 hours early, and even though I didn't want it washed due to the machine they went and handwashed and valeted inside and out.
Superb service and all round experience worthy of a mention I think. I for one am quick to moan about dealers of all manufacturers as I believe it's profit before anything else, but even though my warranty ran out last year I will be back to them in the future.
Would I have got the same at my local Stratstone?? :rolleyes:
Just had the MINI in for an oil change Friday at Sytners High Wycombe and thought I'd post about how good I found their customer service and facilities.
I bought my Cooper from Sytners when they were in Gerrards Cross but I usually use my local Stratstone dealership because it's nearer. Now after phoning Stratstone and being given a 3 week wait for a service slot, and even then not being given a convenient time, I gave Sytners a ring on Tuesday afternoon and had the car booked in for Friday without fuss. There phone manner was very polite and within minutes I received a text confirm the booking.
On arrival I walked into reception and within 2 steps the receptionist was welcoming me and asking me to take a seat whilst she rang my service contact. I was then lead through and introduced to the MINI service desk and given a cuppa.
All my details where taken promptly, I asked them not to clean the car if it was by machine (which was noted), I was told the car would be ready by 5.30 and they would keep me informed.
Time for a look around the facility and I've got to say what a great modern place it is. Superb waiting area with 42" LCD TV, free Tea Coffee facilitys that would not look out of place in a 5* hotel (which I made a lot of use of), viewing area of the 32 bay pristine workshop, Free internet access, more MINI clubmans than you could shake a stick at. Not once was I harassed by salesman.
I was kept informed several times as to how things were going, the car was finally ready 2 hours early, and even though I didn't want it washed due to the machine they went and handwashed and valeted inside and out.
Superb service and all round experience worthy of a mention I think. I for one am quick to moan about dealers of all manufacturers as I believe it's profit before anything else, but even though my warranty ran out last year I will be back to them in the future.
Would I have got the same at my local Stratstone?? :rolleyes: