monsantomini
May 2nd, 2011, 06:12 PM
hi members..this is my first post but been lurking for quite some time and im posting here because prospective mini buyers in SOCAL should be aware of what happened to me before they consider buying from this dealership or salesman.
This review is for Mini of Monrovia SALES, specifically client adviser Howie Lam. Im posting this here because the guy sells BMWs too and ALL prospective customers NEED TO KNOW.
I placed a deposit for a car last week with Howie and initially he was very kind and courteous. He tried to do everything to please us and we could see that.
Unfortunately, one week later, which was today, i had to cancel my order with them because i simply found a better deal that was 35% better than what Monrovia would give me. I contacted Howie and thanked him for his time and assistance.
Well guess what...after he learned about my cancellation, he had the NERVE AND AUDACITY to call me and harass and insult me over the phone. he used name calling and acted very childish and immature. I was in shock and disbelief the manner of unprofessional-ism that had happened over the phone. He raised his voice and yelled at me. In sales, you win some and you lose some..and you MOVE ON...Why act bitter and angry over it?
This was the tipping point for me that prompted me to get a second quote. When i initially made the deal with Howie, i did not even haggle them for ONE CENT. I took the discount they offered and even though i felt i could have done better, i decided to let him have the extra$$...I then called him the next day to confirm that i would be getting floormats and he told me NO..(a little background...i bought two brand new bmws this year and both came with floormats...so i didnt think it would be a big deal so i mentioned it anyway). Its not like i haggled the price and had them selling it to me Below invoice and there would be no more room for $50 bucks or so...it was the principle to me that buying from a luxury car dealer, that i should at the bare minimum get floormats in the car...afterall, Minis aren't cheap @ 30k a piece...its not a civic and even on those u get floormats...it was really the fact that i DID NOT Haggle them and when i made a small request, they denied it.
Don't go to this dealership for BMW or Minis...they are shady and u can smell it...too bad for me i learned the hard way...but Howie Lam's nasty character, which genuinely showed thru today made me happy i canceled with them. He only put up a front and wasn't a good person inside. He could have given me the car for free and i wouldn't take it...tainted with his evil stench
This review is for Mini of Monrovia SALES, specifically client adviser Howie Lam. Im posting this here because the guy sells BMWs too and ALL prospective customers NEED TO KNOW.
I placed a deposit for a car last week with Howie and initially he was very kind and courteous. He tried to do everything to please us and we could see that.
Unfortunately, one week later, which was today, i had to cancel my order with them because i simply found a better deal that was 35% better than what Monrovia would give me. I contacted Howie and thanked him for his time and assistance.
Well guess what...after he learned about my cancellation, he had the NERVE AND AUDACITY to call me and harass and insult me over the phone. he used name calling and acted very childish and immature. I was in shock and disbelief the manner of unprofessional-ism that had happened over the phone. He raised his voice and yelled at me. In sales, you win some and you lose some..and you MOVE ON...Why act bitter and angry over it?
This was the tipping point for me that prompted me to get a second quote. When i initially made the deal with Howie, i did not even haggle them for ONE CENT. I took the discount they offered and even though i felt i could have done better, i decided to let him have the extra$$...I then called him the next day to confirm that i would be getting floormats and he told me NO..(a little background...i bought two brand new bmws this year and both came with floormats...so i didnt think it would be a big deal so i mentioned it anyway). Its not like i haggled the price and had them selling it to me Below invoice and there would be no more room for $50 bucks or so...it was the principle to me that buying from a luxury car dealer, that i should at the bare minimum get floormats in the car...afterall, Minis aren't cheap @ 30k a piece...its not a civic and even on those u get floormats...it was really the fact that i DID NOT Haggle them and when i made a small request, they denied it.
Don't go to this dealership for BMW or Minis...they are shady and u can smell it...too bad for me i learned the hard way...but Howie Lam's nasty character, which genuinely showed thru today made me happy i canceled with them. He only put up a front and wasn't a good person inside. He could have given me the car for free and i wouldn't take it...tainted with his evil stench