Please do not use Tire Rack! [Archive] - MINI Cooper Forum - MINI2 Mini Cooper Forums

: Please do not use Tire Rack!


DavidJ
Dec 20th, 2011, 10:40 PM
I bought wheels for my winter tires at Tire Rack, and the website said that the stock center caps will work with the wheels. I had the winter tires installed on the wheels ($250), and the wheels fit fine on the car. The stock center caps do not. I called Tire Rack, and they acknowledge that the center caps will not work because the wheels on the new model year have a different hub size. After the wheels were installed, the car was moved out of the shop - this is not very far. Tire Rack says that because the car was "driven" (even if it was 3 feet was their quote), then they will not take the wheels back as a return. When you buy wheels or tires from them, they "guarantee" that they will fit. My wheels do not, and they will not let me return them because they have been "driven" more than 3 feet. If you buy something from them that does not work as they promise, they will find a reason to not honor their "guarantee". You would think that as the economy gets worse, businesses would try to retain customers. Not. You have been warned.