Anyone in Canada have their Seat Heater Catch their car on Fire? - MINI Cooper Forum
Go Back   MINI Cooper Forum > Community Discussion > Global Community > Canada


Canada For Canadian social and region specific discussion

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
MCS Engine noise when cold CBCooper Second Generation Faults & Fixes 2341 Jul 6th, 2014 04:23 PM
New 14 plate Mini Cooper SD Coupe Nightmare Kickboxkel Welcome New Members 6 May 21st, 2014 10:06 AM
Mini Cooper S Seat Heater Fire Paul.Armstrong First Generation Faults & Fixes 0 Apr 29th, 2014 02:08 PM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Apr 29th, 2014, 02:10 PM
MINI2 Newbie
Offline
 
Join Date: Apr 2014
Posts: 3
Local Time: 05:59 PM
Canada
Anyone in Canada have their Seat Heater Catch their car on Fire?

So I posted this in the faults & fixes category but am also wondering if anyone within Canada has experienced anything like this as well..

I own a 2005 Mini Cooper S that recently had itís seat heater catch the passenger seat on fire. I'm wondering if anyone else here has experienced this failure and what, if anything, Mini was willing to do to assist in the repair.

This is a bit of a long story, so please bear with me. In December of 2013 my seat heater faulted and within seconds caused the passenger seat to catch on fire - bad enough that I had to pat flames out with my gloves to stop them from spreading. There were no injuries but there was a big hole burned into my $800 John Varvatos messenger bag.

I dropped the car off to my local Mini dealer and asked them to check the fault and unhook the passenger heater. The car has been out of warranty for about a year now (out on time not mileage). I was told by my local Mini that this fault was now my responsibility as it is similar to ďrunning an engine with too low coolant and causing damage.Ē I was told the heater was unhooked and ďcompletely safe!Ē Turns out it wasn't unhooked at all and ended up catching on fire again that evening.

I was very disappointed that Mini gave me back my car, told me it was completely safe, and then it caught on fire again. Apparently the wrong wire was unhooked and no one bothered to test it before giving it back to me. It seems very irresponsible to not take the 2 seconds to test a car that mechanics saw flames coming from, and even worse to tell a customer an untested car was completely safe. Whatís a more serious and dangerous issue than fire? Mini St. Johnís didn't even apologize, let alone offer to refund the cost.

I also donít believe engine coolant is a valid comparison. I can inspect engine coolant, I canít see the inner workings of my seat heater inside my seat. And the proper fault should be the heater stops working, not shorts and catches the bloody car on fire!

Google searches revealed others that have had this issue, and others, after conversations with Mini, have been offered a complete out of warranty repair (some even appear to have received compensation).

The car was originally purchased in Florida and driven back to Canada in 2008. All US/Canada conversions were performed by Halifax Mini (St. Johnís Mini didnít exist at the time) and all the required paperwork was correctly completed.

I called Mini Canada and was put in touch with a rep, had a number of discussions and ended up getting an offer, after 4 months, to cover the costs of parts. No labour or replacement for damaged items were included in the offer. Upon asking why the labour was not included I was told that it was because the car was not properly imported into Canada. When I argued that fact I was asked to drop a copy of all the paperwork down to my local dealer and get them to forward it to Mini Canada (Why canít they access/confirm that themselves through Halifax Mini?). I was told I should hear something in 2 days - that was over a month ago. No one has been able to tell me why they say the car was not imported correctly. Originally I was told it was because it didnít have the proper gauges, but those have been replaced with Canadian versions in Halifax.

Upon calling my local Mini in St. Johnís last Friday I was told they have no updates and donít think anything will change. I was told by the manager that Mini looks at how long youíve been getting service from a local dealer as part of their decision making process and that I havenít been coming to the dealer very long. Well the car has been at the local dealer since they opened for every required repair save an oil change.

I have not been impressed with the 5 months this has all taken. I have not been impressed by constantly being told someone will call me and then never receive that call. I have not been impressed with calling my local dealer, leaving messages twice a week and no one calling back. I have not been impressed with the lack of answers to what seems to be a properly imported car. I have not been impressed with a seemly double standard in covering others repairs fully but not mine. And I have not been impressed with Mini St. Johnís returning my car in an untested state claiming it was completely safe.

This seat heater seems like an issue that should require a recall. I assuming this was not recalled since the occurrence rate is very low and it would in fact cost Mini more to do a recall on all the cars rather than pay off the small number of people who have had this occur. But for that to be successful the customer needs the repairs and damage to be covered.

Anyone out there have anything similar happen? Any advice? I think I'll post this to facebook today as well...
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old May 5th, 2014, 05:39 PM
MINI2 Regular
Offline
 
Join Date: Oct 2013
Location: Across the pond
Posts: 67
Local Time: 04:29 PM
Canada Male
I dont know what your insurance deductible is but this would be a covered loss under the comprehensive side of your policy and, given the scenario you described, the insurer will likely pursue recovery against MINI and/or the MINI dealer.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
MCS Engine noise when cold CBCooper Second Generation Faults & Fixes 2341 Jul 6th, 2014 04:23 PM
New 14 plate Mini Cooper SD Coupe Nightmare Kickboxkel Welcome New Members 6 May 21st, 2014 10:06 AM
Mini Cooper S Seat Heater Fire Paul.Armstrong First Generation Faults & Fixes 0 Apr 29th, 2014 02:08 PM

» Recent Threads
Fuel Gauge Reading Empty When Tank Is Full ???
Oct 10th, 2003 11:45 PM
Last post by famguy
Today 08:24 PM
9 Replies, 3,657 Views
2005 Mini One intermittent starting issue
Today 07:27 PM
Last post by jimjimjeroo
Today 07:27 PM
0 Replies, 20 Views
Clubman rear window shattered in heat
Today 05:28 PM
Last post by ClubmanLee
Today 05:28 PM
0 Replies, 66 Views
Mini one diesel juddering engine help please
Today 04:36 PM
Last post by Markla78
Today 04:36 PM
0 Replies, 97 Views
posting in ads
Today 11:40 AM
Last post by Caveman
Today 04:17 PM
2 Replies, 103 Views
Visual boot radio
Yesterday 07:51 PM
by jamie w
Last post by The Nun
Today 03:10 PM
2 Replies, 218 Views
Corrosion of Window Regulators
Today 12:18 PM
Last post by The Nun
Today 02:23 PM
2 Replies, 123 Views
CARiD has launched a 10% Military discount
Today 02:04 PM
by carid
Last post by carid
Today 02:04 PM
0 Replies, 88 Views
294mm Disc upgrade on Cooper SD 63 plate
Today 01:55 PM
Last post by elliot174
Today 01:55 PM
0 Replies, 115 Views
autyomatic transmission fluid
Today 12:03 PM
Last post by cantfindthegenepool
Today 12:03 PM
0 Replies, 117 Views
Mini loses power and leaves me on the motorway
Yesterday 08:49 AM
Last post by misstic79
Today 11:59 AM
2 Replies, 289 Views
2nd hand JCW Sytner Coventry
Jul 16th, 2014 06:38 PM
by LA3195
Last post by Captain5691
Today 11:37 AM
7 Replies, 902 Views
De-crudding my paintwork
Jul 12th, 2014 01:35 PM
Last post by LA3195
Today 10:10 AM
10 Replies, 688 Views
Looking for Mini-experienced mechanic / garage
Today 03:07 AM
Last post by halesowenmum
Today 03:07 AM
0 Replies, 202 Views
Mini One 2004 COnvertible Window Problem
Nov 24th, 2013 06:08 PM
by bryanuk
Last post by duncanwood
Yesterday 09:38 PM
1 Replies, 680 Views
Convertible roof problem.
Mar 16th, 2006 03:51 PM
Last post by duncanwood
Yesterday 09:25 PM
12 Replies, 30,082 Views
mini connected HELP
Yesterday 06:39 PM
by jamie w
Last post by jamie w
Yesterday 06:39 PM
0 Replies, 197 Views
MINI Cooper 07 R Version
Yesterday 12:17 PM
Last post by SADAMS1980
Yesterday 01:38 PM
2 Replies, 252 Views
Liquid Yellow MINI Cooper poll and showcase! Show your LY MINI pictures here!
Jan 30th, 2005 05:53 AM
Last post by wiesel59
Yesterday 12:10 PM
117 Replies, 48,316 Views
HELP!!! Replacing rear seats.
Jul 26th, 2014 05:14 PM
Last post by Angib
Yesterday 10:05 AM
1 Replies, 302 Views
» Premium
» Auto Insurance
Ľ Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 08:29 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2