[drew330]

It's a long story, but I think it is worth reading.

I ordered a set of Eibach pro-kit from tiretrends.com for my 04 cooper. When I received my purchase order I notice that they are shipping me the parts no. 5701.140, however according to the Eibach website the 04 cooper should be using 5702.140.

I quickly called them back, told them that they have got the parts no wrong. Later, they called back and insist that the parts no is right, they said the confirmed that with Eibach. I trusted them (which turned out to be a big mistake!) and so they shipped me with 5702.140, the wrong springs.

This morning (Friday) I bought my car to a local bodyshop, an hour later they told me that they have disassembled the suspensions and found that the springs didn't fit! If they put back the stock springs and gave the car back to me they had to charge me $120 for the labour. They were kind enough to wait for me to bring them the right set of springs, however my car took up one of their service bay which makes me feel very sorry about them. Therefore I had to find the correct spring as soon as possible so the installation can continue.

So I called tiretrends again and told them about the situation, they were willing to let me return the springs. However when I requested them to send me the correct springs with express delivery they wanted another $50 to cover the shipping cost They claimed that they will only pay for the ground shipping cost and if I want express shipping I'll need to pay for the difference. I refused to pay for the extra and returned them the springs.

I'm very disappointed with the fact that they were not willing to pay for the express shipping. It already pointed out to them that they have got the wrong parts number, and they still decided to ship me the wrong parts. They caused so much trouble to a customer (I will be without a car for at least 5 days ) and they still refuse to do something that makes the customer happy.

Let me know if you think I'm wrong, but I think that my request to have the springs shipped to me with express delivery is a very reasonable one, given the fact that I can't reassmeble the car without the springs!! If I were the store owner, I'd pay the customer to reinstall the stock spring and ship the product as soon as possible. Obviously they don't know what is customer service. They now not only lost a customer but also lost they reputation because I'm spreading the words.

I'm 100% certain that I'll never buy from them again, and I think anyone on this forum should also reconsider buying from this store.

[ALD0]

[quote=drew330]It's a long story, but I think it is worth reading.

I ordered a set of Eibach pro-kit from tiretrends.com for my 04 cooper. When I received my purchase order I notice that they are shipping me the parts no. 5701.140, however according to the Eibach website the 04 cooper should be using 5702.140.

I quickly called them back, told them that they have got the parts no wrong. Later, they called back and insist that the parts no is right, they said the confirmed that with Eibach. I trusted them (which turned out to be a big mistake!) and so they shipped me with 5702.140, the wrong springs.

QUOTE]
Sorry to hear of your Troubles:

So they shipped you 5702.140 not 5701.140? Or other way round?

[drew330]

They shipped me 5701.140, which is intended for pre 03/2002 coopers. 5702.140 is the one for post 03/2002 coopers and cooper S. However, tiretrend insisted that 5702.140 is for cooper S only.