MINI2

SE13Cooper · Aug 22nd, 2007, 11:18 AM

Ordered a New Cooper S. - Great

Test drive booked on 23rd July for 22 / 23 rd August with Cooper MINI, Cobham.

Re-arrnaged my work schedule to accomodate my test drive "fun"

9 AM this morning the dealership ring me to tell me the car is not available ("not back in")
and my test drive is cancelled and that I needed to re-arrange it....

What a waste of time and effort and why couldn't the dealership ring me yesterday...
Disappointed is not the word...

Yellow/Black OneD · Aug 23rd, 2007, 12:54 PM

Quote: Originally Posted by SE13Cooper (original)

Ordered a New Cooper S. - Great

Test drive booked on 23rd July for 22 / 23 rd August with Cooper MINI, Cobham.

Re-arrnaged my work schedule to accomodate my test drive "fun"

9 AM this morning the dealership ring me to tell me the car is not available ("not back in")
and my test drive is cancelled and that I needed to re-arrange it....

What a waste of time and effort and why couldn't the dealership ring me yesterday...
Disappointed is not the word...

Get them to bring it TO YOU at the weekend, or when you don't have work commitments - make sure it suits you though, not them, they're doing the selling! Good Luck!!!

3rdpillar · Aug 23rd, 2007, 01:24 PM

Talk to the dealer principle, explain you r dissapointment. you may find you get the use of the coopler for a whole weekend.

TimCS · Aug 24th, 2007, 04:18 AM

I don't understand why you want a test drive having already ordered a car?

If you haven't actually put money down - go to a different dealer in the area - I favour Vines of Redhill. Far better customer service.

Tim

SE13Cooper · Aug 24th, 2007, 11:40 AM

Update on the test drive!!!

I originally wanted a test drive back in June - but the dealer didn't have a Cooper S in!!
My test drive was then pencilled in for early July - but the dealer rang me to say the car was not
registered and so we re-arranged for the 22/23 Augst - In the meantime I ordered a new Cooper S with a delivery date for the 1st week in October...
So the saga goes on and on....

Update 2 from Wednesday - No call from the dealership after I left them a message requesting the Cooper S for next Friday 31st and Sat 1 Sept....
To be honest I don't want the test drive anymore its the principle of the thing....

And once I have my new motor - Coopers of Cobham will Never Ever see me again...
I will use Specialist Cars of Stevenage who are excellent... Should have gone to them in
the first place...... I guess being a single small customer means nothing to a large dealership, so I hope this is heard by many because their customer service to me as they know they have the car ordered has been rubbish!

SE13Cooper · Aug 28th, 2007, 10:47 AM

Good news after my moan, I have the test drive for this weekend and I can't wait to try
the new Cooper S!!! Well done Cobham for sorting it out !

Stiggy · Nov 10th, 2007, 02:28 PM

I got my Cooper D through a broker (Freeway), but it was Cooper Cobham who actually suppiled the car. Not impressed:

The car wasn't clean - big blobs of yellow grease and the remnants of stickers on the alloys
The car was driven 90 miles to me to be delivered, not on a transporter
The delivery driver was a nice guy but a bit clueless about the handover process
When I called Cooper Cobham twice to mention the state of the car they promised to do something but never got back to me

So, corporate customers get treated as badly as private buyers it seems! I too should have gone to Specialist Cars Stevenage who were very helpful.

ClubbyHeaven · Nov 10th, 2007, 06:27 PM

i recently spoke to a guy i know who has a cooper s for him and a cooper for his wife.They went to one of the "cooper" garages,im not sure if they all belong to the same group but they said the handover was really poor and the sales girl did not even know how to start the car!!.. i have told them to go to my local dealer next time.

Amo · Nov 11th, 2007, 10:35 AM

I have to agree (from my experience) that the Cooper group do seem a bit rubbish!!

I had no end of trouble from Cooper Reading, needles to say they got some very negative feedback from me on the aftersales form and so did head office! I wonder if its the way staff are trained in that group??!

M111 CGC · Nov 11th, 2007, 01:00 PM

Cooper Reading = A bunch of chavvy kids who know nothing about the product they are trying to sell. They only seem interested in taking your money and seem incapable of even returning a phone call.

We voted with our feet on our second Mini order and went to another dealer instead, even though it is further away.

Amo · Nov 11th, 2007, 03:49 PM

Quote: Originally Posted by M111 CGC (original)

Cooper Reading = A bunch of chavvy kids who know nothing about the product they are trying to sell. They only seem interested in taking your money and seem incapable of even returning a phone call.

We voted with our feet on our second Mini order and went to another dealer instead, even though it is further away.

I though it was just me!!!! I left about 3 messages a day on average trying to get them to phone me back - its a shame as the receptionist was actually very nice, I spoke to her more than the salesman!

jamstar89 · Jan 12th, 2008, 12:58 AM

That's a shame you guys have been disappointed with Cobham...I live in Kingston so I had the choice of Cooper Thames Ditton, Cobham and Wimbledon. I decided to go the Wimbledon one.....not one regret. Really good staff, all seem to know their stuff and always willing to help.
I bought my Mini Clubman there and managed to get it before the end of November - surely must have been one of the first around. Considering i only found out the Clubman at the begining of that month, its a pretty quick turn around!

Fizzoid · Jan 14th, 2008, 05:20 PM

Just bought my Cooper from Cooper of Wimbledon, they seem a nice bunch

MINI Sales Man · Jan 18th, 2008, 04:26 PM

Thankyou and sorry.

Thankyou to Fizzoid and Jamstar89 for there comments on our MINI sales team here at Cooper Wimbledon. All of those who have had a poor experience at our other Cooper dealers I am sorry to hear that.

I know for a fact that all five of us hear are friendly, polite and knowledgeable of the entire MINI range, not to blown our own trumpet but I am defending the Cooper Wimbledon name!

Yes we make mistakes and have some times have test drive issues but we will always go that extra bit further to rectify the situation.

If you consider us for your next MINI sale please get in touch with me via the forum and I'll see what I can do for you.

Aug 22nd, 2007, 11:18 AM	#1
SE13Cooper MINI2 Newbie Join Date: Jul 2005 Location: SE London Local Time: 08:16 PM Posts: 22 Offline	Cooper Mini Cobham Let Down Ordered a New Cooper S. - Great Test drive booked on 23rd July for 22 / 23 rd August with Cooper MINI, Cobham. Re-arrnaged my work schedule to accomodate my test drive "fun" 9 AM this morning the dealership ring me to tell me the car is not available ("not back in") and my test drive is cancelled and that I needed to re-arrange it.... What a waste of time and effort and why couldn't the dealership ring me yesterday... Disappointed is not the word... 60K MINI miles since May 05 - Lovin it Last edited by SE13Cooper : Aug 22nd, 2007 at 12:26 PM.

Aug 24th, 2007, 11:40 AM	#5 (permalink)
SE13Cooper MINI2 Newbie Join Date: Jul 2005 Location: SE London Local Time: 08:16 PM Posts: 22 Offline	Update on the Test Drive Saga Update on the test drive!!! I originally wanted a test drive back in June - but the dealer didn't have a Cooper S in!! My test drive was then pencilled in for early July - but the dealer rang me to say the car was not registered and so we re-arranged for the 22/23 Augst - In the meantime I ordered a new Cooper S with a delivery date for the 1st week in October... So the saga goes on and on.... Update 2 from Wednesday - No call from the dealership after I left them a message requesting the Cooper S for next Friday 31st and Sat 1 Sept.... To be honest I don't want the test drive anymore its the principle of the thing.... And once I have my new motor - Coopers of Cobham will Never Ever see me again... I will use *Specialist Cars of Stevenage who are excellent*... Should have gone to them in the first place...... I guess being a single small customer means nothing to a large dealership, so I hope this is heard by many because their customer service to me as they know they have the car ordered has been rubbish! 60K MINI miles since May 05 - Lovin it

Aug 28th, 2007, 10:47 AM	#6 (permalink)
SE13Cooper MINI2 Newbie Join Date: Jul 2005 Location: SE London Local Time: 08:16 PM Posts: 22 Offline	Good news after my moan, I have the test drive for this weekend and I can't wait to try the new Cooper S!!! Well done Cobham for sorting it out ! 60K MINI miles since May 05 - Lovin it

Nov 10th, 2007, 02:28 PM	#7 (permalink)
Stiggy Automatic for the People Join Date: Aug 2007 Local Time: 08:16 PM Posts: 381 Offline	I got my Cooper D through a broker (Freeway), but it was Cooper Cobham who actually suppiled the car. Not impressed: The car wasn't clean - big blobs of yellow grease and the remnants of stickers on the alloys The car was driven 90 miles to me to be delivered, not on a transporter The delivery driver was a nice guy but a bit clueless about the handover process When I called Cooper Cobham twice to mention the state of the car they promised to do something but never got back to me So, corporate customers get treated as badly as private buyers it seems! I too should have gone to Specialist Cars Stevenage who were very helpful.

Nov 10th, 2007, 06:27 PM	#8 (permalink)
ClubbyHeaven Hot Chocolate Roll Call Join Date: Nov 2007 Location: St Albans Local Time: 08:16 PM Posts: 21 Offline	cooper group i recently spoke to a guy i know who has a cooper s for him and a cooper for his wife.They went to one of the "cooper" garages,im not sure if they all belong to the same group but they said the handover was really poor and the sales girl did not even know how to start the car!!.. i have told them to go to my local dealer next time.

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Aug 23rd, 2007, 12:54 PM	#2 (permalink)
Yellow/Black OneD Clubman D Join Date: Oct 2003 Location: Staffordshire Local Time: 07:16 PM Posts: 1,323 Offline	Quote: Originally Posted by SE13Cooper (original) Ordered a New Cooper S. - Great Test drive booked on 23rd July for 22 / 23 rd August with Cooper MINI, Cobham. Re-arrnaged my work schedule to accomodate my test drive "fun" 9 AM this morning the dealership ring me to tell me the car is not available ("not back in") and my test drive is cancelled and that I needed to re-arrange it.... What a waste of time and effort and why couldn't the dealership ring me yesterday... Disappointed is not the word... Get them to bring it TO YOU at the weekend, or when you don't have work commitments - make sure it suits you though, not them, they're doing the selling! Good Luck!!!

Aug 23rd, 2007, 01:24 PM	#3 (permalink)
3rdpillar MINI2 Senior Join Date: Jan 2007 Location: Blackburn Local Time: 07:16 PM Posts: 533 Offline	Talk to the dealer principle, explain you r dissapointment. you may find you get the use of the coopler for a whole weekend.

Aug 24th, 2007, 04:18 AM	#4 (permalink)
TimCS MINI2 Regular Join Date: Nov 2005 Location: Surrey Local Time: 07:16 PM Posts: 281 Offline	I don't understand why you want a test drive having already ordered a car? If you haven't actually put money down - go to a different dealer in the area - I favour Vines of Redhill. Far better customer service. Tim

Nov 11th, 2007, 10:35 AM	#9 (permalink)
Amo MINI2 Newbie Join Date: Apr 2007 Local Time: 08:16 PM Posts: 42 Offline	I have to agree (from my experience) that the Cooper group do seem a bit rubbish!! I had no end of trouble from Cooper Reading, needles to say they got some very negative feedback from me on the aftersales form and so did head office! I wonder if its the way staff are trained in that group??!

Nov 11th, 2007, 01:00 PM	#10 (permalink)
M111 CGC Mini Madness My Classifieds Join Date: Jun 2004 Location: West Berkshire Local Time: 07:16 PM Posts: 338 Offline	Cooper Reading = A bunch of chavvy kids who know nothing about the product they are trying to sell. They only seem interested in taking your money and seem incapable of even returning a phone call. We voted with our feet on our second Mini order and went to another dealer instead, even though it is further away. 2007 Clubman Cooper D ~ 2004 Cooper S JCW

Nov 11th, 2007, 03:49 PM	#11 (permalink)
Amo MINI2 Newbie Join Date: Apr 2007 Local Time: 08:16 PM Posts: 42 Offline	Quote: Originally Posted by M111 CGC (original) Cooper Reading = A bunch of chavvy kids who know nothing about the product they are trying to sell. They only seem interested in taking your money and seem incapable of even returning a phone call. We voted with our feet on our second Mini order and went to another dealer instead, even though it is further away. I though it was just me!!!! I left about 3 messages a day on average trying to get them to phone me back - its a shame as the receptionist was actually very nice, I spoke to her more than the salesman!

Jan 12th, 2008, 12:58 AM	#12 (permalink)
jamstar89 Cooper Clubman R56 Join Date: Jan 2008 Location: Surrey Local Time: 08:16 PM Posts: 14 Offline	Mini Cooper Wimbledon That's a shame you guys have been disappointed with Cobham...I live in Kingston so I had the choice of Cooper Thames Ditton, Cobham and Wimbledon. I decided to go the Wimbledon one.....not one regret. Really good staff, all seem to know their stuff and always willing to help. I bought my Mini Clubman there and managed to get it before the end of November - surely must have been one of the first around. Considering i only found out the Clubman at the begining of that month, its a pretty quick turn around!

Jan 14th, 2008, 05:20 PM	#13 (permalink)
Fizzoid MINI2 Regular Join Date: Jan 2008 Location: London Local Time: 08:16 PM Posts: 129 Offline	Just bought my Cooper from Cooper of Wimbledon, they seem a nice bunch

Jan 18th, 2008, 04:26 PM	#14 (permalink)
MINI Sales Man MINI2 Newbie Join Date: Aug 2007 Local Time: 07:16 PM Posts: 3 Offline	Thankyou and sorry. Thankyou to Fizzoid and Jamstar89 for there comments on our MINI sales team here at Cooper Wimbledon. All of those who have had a poor experience at our other Cooper dealers I am sorry to hear that. I know for a fact that all five of us hear are friendly, polite and knowledgeable of the entire MINI range, not to blown our own trumpet but I am defending the Cooper Wimbledon name! Yes we make mistakes and have some times have test drive issues but we will always go that extra bit further to rectify the situation. If you consider us for your next MINI sale please get in touch with me via the forum and I'll see what I can do for you.

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