MINI2

JAMIE1131 · Sep 30th, 2007, 04:35 PM

Hats off to Sytner Leicester, especially James Mowforth and Alex Bryan.

My car broke down last week with a head gasket failure and was recovered to Sytner Leicester for its 7th warranty repair in 9 months. I complained to James and explained I have now lost confidence in the car. James has agreed to replace the vehicle as a goodwill gesture and for the last 3 days he and Alex have been searching for an appropriate replacement vehicle in the Sytner stock. I think this is probably the best customer service I could have expected to recieve in the circumstances, and I'll definitely buy another car from them when the time comes, and happily recommend them to friends and family.

I'll update you when I have found my new car!!

JAMIE1131 · Oct 7th, 2007, 02:28 PM

Found the replacement: http://www.mini2.com/forum/general-d...-new-mini.html

Nebdingo · Oct 7th, 2007, 06:16 PM

Just picked mine up from there! Lil' "Sam" was as good as gold too!!

Nice replacement!

ScottyBoy · Oct 7th, 2007, 07:50 PM

Thats fantastic news in this situation, i would not expect that in the slightest.

Well done.

JAMIE1131 · Nov 13th, 2007, 07:43 PM

Top job again from Sytner Leicester, Gary collected the car from Triumph at 10am, had the target removed and had it returned by 1:00pm, can't even see a mark where the sticker was, Good Job chaps!

JAMIE1131 · Nov 18th, 2007, 02:49 PM

Yet more positive feedback for Sytner Leicester! a parcel arrived in the post yesterday with the Sytner postmark on it, opened it up to find a framed picture of my new car. Nice touch guys! I think the new year will be time to change the Alfa for a Clubman, and its pretty obvious who is going to be getting my business! keep up the good work!

0007 · Dec 10th, 2007, 08:17 PM

I recently sent this to BMW:

"I would like to compliment you on the quite outstanding customer experience I enjoyed at Sytner Leicester on 5 Dec 07.

My Cooper S had developed an emission warning light and I wished to get this attended to asap. Having phoned Sytner on the Monday I was dealt with courteously and efficiently and booked in at 09.45 Wednesday for an approximate 2 hour slot to investigate. (This was a distinct improvement on Wollaston Northampton who although helpful and courteous, required the car to be left with them for the day).

On arrival at Sytner (very impressive premises where you drive in under cover) I was immediately greeted, relieved of the car & keys by the technical staff and escorted by Lisa Farmer who dealt with the admin side. I had several other queries regarding servicing etc and these were all answered in a very knowledgeable and business-like way to my satisfaction. I was then offered a lift to the local retail park and informed that I would be called in due course. I was called approx 90 mins later to say that the car had been fixed and asked to nominate when I would like to be collected - this I did and was collected by Nigel who had delivered me on the first run. Again, another knowledgeable staff member who did all he could to ensure my satisfaction.

While away, I received a courtesy call from the Sales dept which I was very happy to accept because of the groundwork put in by the tech people - so teamwork does have benefits! On return to collect the car (which had been nicely washed for a nominal fee) Lisa explained the work that had been done and ensured all was in order. I did also visit the spares counter to enquire about an updated satnav DVD where again I was dealt with very helpfully - it was also apparent from a few other staff that I encountered that there is an emphasis on looking after the customer.

I can only say that the whole thing impressed me greatly and that I shall return for my future needs. I do appreciate that service like this does not happen by accident, that the system has been carefully thought out and very evidently, staff training is of the highest order. Well done BMW and Sytner."

Maybe this is what we should always expect but how often does it happen?

Lolance · Dec 11th, 2007, 12:23 PM

Sounds like the perfect experience at a car dealership!!

Maybe these guys can do a swap with Sytners in Notts...

Nebdingo · Dec 11th, 2007, 01:47 PM

It was Lisa that dealt with me this morning, very impressed! .... they all seem to have a smile for you thats for sure! either that or my todger was hanging out lol!

Gristy · Dec 15th, 2007, 05:26 PM

Quote: Originally Posted by Nebdingo (original)

It was Lisa that dealt with me this morning, very impressed! .... they all seem to have a smile for you thats for sure! either that or my todger was hanging out lol!

Went for a quick round the new place last night

Had a few nice MINIs in there

No one even spoke to me as i wondered round - must have had my flies done up

Nebdingo · Dec 15th, 2007, 06:52 PM

Its nice upstairs aint it!!

Gristy · Dec 15th, 2007, 10:02 PM

Quote: Originally Posted by Nebdingo (original)

Its nice upstairs aint it!!

It is - nice for browsing

Is that a temporary setup they have at the moment?

Nebdingo · Dec 16th, 2007, 08:54 AM

yes it is, although I think thats a far better setup!

they have just cleared the old site ready to rebuild on it.

Gristy · Dec 16th, 2007, 08:49 PM

Is the servicing any good there?

Although I bought my MINI from there - I have always had anything done at Wollastons in Northampton

JAMIE1131 · Dec 17th, 2007, 05:42 PM

Quote: Originally Posted by Gristie (original)

Is the servicing any good there?

Although I bought my MINI from there - I have always had anything done at Wollastons in Northampton

So far so good! And one nice touch is that you can see most of the bays so chances are you'll be able to watch your MINI being worked on. I'm a big fan of this, I know the technicians at our place are a lot more careful if they are being watched

madmart100 · Feb 23rd, 2008, 10:13 PM

got my cooper clubman from garry at synters. very impressed with the service and unexecptedly recieved a package a few days later, which was a pic of my clubman before collection. nice touch from a great dealer. I will be speaking to garry again when I upgrade to the 'S'

sophierb · Feb 27th, 2008, 10:02 PM

Ok, so slightly different from me!

I took my MCS to sytners as I am at uni in leicester for an MOT instead of going to Coopers in Cobham (at home) because of the good reviews.

Don't get me wrong, it was very space age and fancy, with the 'drive thru' style service entrance and the staff were very helpful. But I asked them if there was someone there who could change the cigarette lighter fuse for me as i was unable to pull it out myself they obliged. Checked my bill when I got home - they had charged me almost £8.00 for the privelige and hadn't even told me!!

I know obviously they'll try and extract money from you wherever they can - they charged me £135 for a new runflat as well, the last one i bought from a local tyre place at home was only £70! But please! I think next time i'll just get someone local to do the job!

Sep 30th, 2007, 04:35 PM	#1
JAMIE1131 MINI2 Master My Classifieds Join Date: Jan 2007 Location: Earl Shilton, Leics. Local Time: 12:07 PM Posts: 792 Offline	Sytner Leicester Hats off to Sytner Leicester, especially James Mowforth and Alex Bryan. My car broke down last week with a head gasket failure and was recovered to Sytner Leicester for its 7th warranty repair in 9 months. I complained to James and explained I have now lost confidence in the car. James has agreed to replace the vehicle as a goodwill gesture and for the last 3 days he and Alex have been searching for an appropriate replacement vehicle in the Sytner stock. I think this is probably the best customer service I could have expected to recieve in the circumstances, and I'll definitely buy another car from them when the time comes, and happily recommend them to friends and family. I'll update you when I have found my new car!!

Dec 10th, 2007, 08:17 PM	#7 (permalink)
0007 MINI2 Regular Join Date: Jul 2004 Location: Surrey Local Time: 11:07 AM Posts: 72 Offline	Customer service top notch! I recently sent this to BMW: "I would like to compliment you on the quite outstanding customer experience I enjoyed at Sytner Leicester on 5 Dec 07. My Cooper S had developed an emission warning light and I wished to get this attended to asap. Having phoned Sytner on the Monday I was dealt with courteously and efficiently and booked in at 09.45 Wednesday for an approximate 2 hour slot to investigate. (This was a distinct improvement on Wollaston Northampton who although helpful and courteous, required the car to be left with them for the day). On arrival at Sytner (very impressive premises where you drive in under cover) I was immediately greeted, relieved of the car & keys by the technical staff and escorted by Lisa Farmer who dealt with the admin side. I had several other queries regarding servicing etc and these were all answered in a very knowledgeable and business-like way to my satisfaction. I was then offered a lift to the local retail park and informed that I would be called in due course. I was called approx 90 mins later to say that the car had been fixed and asked to nominate when I would like to be collected - this I did and was collected by Nigel who had delivered me on the first run. Again, another knowledgeable staff member who did all he could to ensure my satisfaction. While away, I received a courtesy call from the Sales dept which I was very happy to accept because of the groundwork put in by the tech people - so teamwork does have benefits! On return to collect the car (which had been nicely washed for a nominal fee) Lisa explained the work that had been done and ensured all was in order. I did also visit the spares counter to enquire about an updated satnav DVD where again I was dealt with very helpfully - it was also apparent from a few other staff that I encountered that there is an emphasis on looking after the customer. I can only say that the whole thing impressed me greatly and that I shall return for my future needs. I do appreciate that service like this does not happen by accident, that the system has been carefully thought out and very evidently, staff training is of the highest order. Well done BMW and Sytner." Maybe this is what we should always expect but how often does it happen?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Sytner of Leicester Ltd - Professional Negligence	redferndavid	Dealership Feedback	0	Jan 31st, 2007 08:14 PM
Sytner Leicester...	oozeymc	Dealership Feedback	21	Oct 27th, 2005 10:14 PM
MINI Dealer Sytner - Leicester UK	oGGy	General Discussion	1	Dec 9th, 2004 10:50 AM
Thumbs down to sytner Leicester!!!	Dark Mini	Dealership Feedback	17	Jun 30th, 2003 08:12 AM

MINI2

Fuel for your MINI obsession

Discuss your experiences with MINI dealers worldwide

Today
Sponsors	Sponsored Links Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts. Register your free account today and become a member of MINI2 - MINI Forum

Oct 7th, 2007, 02:28 PM	#2 (permalink)
JAMIE1131 MINI2 Master My Classifieds Join Date: Jan 2007 Location: Earl Shilton, Leics. Local Time: 12:07 PM Posts: 792 Offline	Found the replacement: http://www.mini2.com/forum/general-d...-new-mini.html

Oct 7th, 2007, 06:16 PM	#3 (permalink)
Nebdingo ProNet:3 Gaming Community Join Date: Sep 2007 Location: Leicester UK Local Time: 12:07 PM Posts: 272 Offline	Just picked mine up from there! Lil' "Sam" was as good as gold too!! Nice replacement!

Oct 7th, 2007, 07:50 PM	#4 (permalink)
ScottyBoy Obsessive Car Cleaner OCC My Classifieds Join Date: Jul 2006 Location: Thornaby NE Local Time: 12:07 PM Posts: 2,874 Offline	Thats fantastic news in this situation, i would not expect that in the slightest. Well done.

Nov 13th, 2007, 07:43 PM	#5 (permalink)
JAMIE1131 MINI2 Master My Classifieds Join Date: Jan 2007 Location: Earl Shilton, Leics. Local Time: 12:07 PM Posts: 792 Offline	Top job again from Sytner Leicester, Gary collected the car from Triumph at 10am, had the target removed and had it returned by 1:00pm, can't even see a mark where the sticker was, Good Job chaps!

Nov 18th, 2007, 02:49 PM	#6 (permalink)
JAMIE1131 MINI2 Master My Classifieds Join Date: Jan 2007 Location: Earl Shilton, Leics. Local Time: 12:07 PM Posts: 792 Offline	Yet more positive feedback for Sytner Leicester! a parcel arrived in the post yesterday with the Sytner postmark on it, opened it up to find a framed picture of my new car. Nice touch guys! I think the new year will be time to change the Alfa for a Clubman, and its pretty obvious who is going to be getting my business! keep up the good work!

Dec 11th, 2007, 12:23 PM	#8 (permalink)
Lolance Dooper Scooper Join Date: Oct 2007 Location: Sleazeford Local Time: 12:07 PM Posts: 459 Offline	Sounds like the perfect experience at a car dealership!! Maybe these guys can do a swap with Sytners in Notts...

Dec 11th, 2007, 01:47 PM	#9 (permalink)
Nebdingo ProNet:3 Gaming Community Join Date: Sep 2007 Location: Leicester UK Local Time: 12:07 PM Posts: 272 Offline	It was Lisa that dealt with me this morning, very impressed! .... they all seem to have a smile for you thats for sure! either that or my todger was hanging out lol!

Dec 15th, 2007, 05:26 PM	#10 (permalink)
Gristy Now with added GRRRR My Classifieds Join Date: Nov 2006 Location: Loughborough Local Time: 12:07 PM Posts: 1,427 Online	Quote: Originally Posted by Nebdingo (original) It was Lisa that dealt with me this morning, very impressed! .... they all seem to have a smile for you thats for sure! either that or my todger was hanging out lol! Went for a quick round the new place last night Had a few nice MINIs in there No one even spoke to me as i wondered round - must have had my flies done up

Dec 15th, 2007, 06:52 PM	#11 (permalink)
Nebdingo ProNet:3 Gaming Community Join Date: Sep 2007 Location: Leicester UK Local Time: 12:07 PM Posts: 272 Offline	Its nice upstairs aint it!!

Dec 15th, 2007, 10:02 PM	#12 (permalink)
Gristy Now with added GRRRR My Classifieds Join Date: Nov 2006 Location: Loughborough Local Time: 12:07 PM Posts: 1,427 Online	Quote: Originally Posted by Nebdingo (original) Its nice upstairs aint it!! It is - nice for browsing Is that a temporary setup they have at the moment?

Dec 16th, 2007, 08:54 AM	#13 (permalink)
Nebdingo ProNet:3 Gaming Community Join Date: Sep 2007 Location: Leicester UK Local Time: 12:07 PM Posts: 272 Offline	yes it is, although I think thats a far better setup! they have just cleared the old site ready to rebuild on it.

Dec 16th, 2007, 08:49 PM	#14 (permalink)
Gristy Now with added GRRRR My Classifieds Join Date: Nov 2006 Location: Loughborough Local Time: 12:07 PM Posts: 1,427 Online	Is the servicing any good there? Although I bought my MINI from there - I have always had anything done at Wollastons in Northampton

Dec 17th, 2007, 05:42 PM	#15 (permalink)
JAMIE1131 MINI2 Master My Classifieds Join Date: Jan 2007 Location: Earl Shilton, Leics. Local Time: 12:07 PM Posts: 792 Offline	Quote: Originally Posted by Gristie (original) Is the servicing any good there? Although I bought my MINI from there - I have always had anything done at Wollastons in Northampton So far so good! And one nice touch is that you can see most of the bays so chances are you'll be able to watch your MINI being worked on. I'm a big fan of this, I know the technicians at our place are a lot more careful if they are being watched

Feb 23rd, 2008, 10:13 PM	#16 (permalink)
madmart100 astro black clubman My Classifieds Join Date: Jan 2005 Location: SOUTHAMPTON Local Time: 12:07 PM Posts: 25 Offline	got my cooper clubman from garry at synters. very impressed with the service and unexecptedly recieved a package a few days later, which was a pic of my clubman before collection. nice touch from a great dealer. I will be speaking to garry again when I upgrade to the 'S'

Feb 27th, 2008, 10:02 PM	#17 (permalink)
sophierb MINI2 Newbie Join Date: Dec 2007 Local Time: 12:07 PM Posts: 11 Offline	Ok, so slightly different from me! I took my MCS to sytners as I am at uni in leicester for an MOT instead of going to Coopers in Cobham (at home) because of the good reviews. Don't get me wrong, it was very space age and fancy, with the 'drive thru' style service entrance and the staff were very helpful. But I asked them if there was someone there who could change the cigarette lighter fuse for me as i was unable to pull it out myself they obliged. Checked my bill when I got home - they had charged me almost £8.00 for the privelige and hadn't even told me!! I know obviously they'll try and extract money from you wherever they can - they charged me £135 for a new runflat as well, the last one i bought from a local tyre place at home was only £70! But please! I think next time i'll just get someone local to do the job!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)