[MrMackem]

Anyone been to Cooper Mini Sunderland (used to be Mill Mini) in Boldon?

I've bought two cars from them - one when it was MILL MINI - excellent service, excellent car - excellent all round.

The second time was...different.

Anyone else been there?

[AlexBRGCooper]

I haven't been in recently. When I brought I dealed with a lad called Nick who was fine.

Never been 100% about their service though.

In what ways did you find it was different?

[ROCKY56]

I would be interested in other peoples experience of Coopers in Boldon, I am thinking of going there for my next car.
( Bought 2 cars from Fawdingtons in Newcastle, with the first car they were great, but now when I deal with their after sales people I find them unhelpful as I own a Mini and not a BMW )

Stu

[paul04]

I bought mine from Mill mini and the service is great, Neil has sold a car to me, my girlfrinds mam and sister, he seems to be the only one I know now. And I have just had my car service by williams manchester as I live here now and the service was poor. So when I buy a new mini it will be from cooper sunderland even if it is 180 miles away

[MrMackem]

Well Neil has left - and the service is very very poor.

The 'technicians' are pretty crap.

Had my MINI for 5 weeks now - driven it 7 times - been in their service area for over 4 weeks with problem after problem - sales people couldn't give a ****.

Feel sorry for the service people - they have MINI's queing up round the back for fixing.

Their MINI Cherished checks are a joke.

We're taking things further.

Wouldnt touch COOPER SUNDERLAND WITH A ****** STICK.

Mill were great - shame they sold out to Cooper.

[paul04]

Found out neil has left for a managers job at suzki. hope he does well. I haven't took my MCS since it has been took over as I have moved down to manchester. It is a shame as I had really good service when it was mill

[Chucky Duffer]

Sorry Mr Mackem but i have to strongly disagree with you. I have bought lots of cars from Cooper/ Mill Mini Boldon including when it was took over and have had nothing but excellent customer service. I'm sure your problem is an isolated incident, but doesnt your warranty cover the problems your having.

I have no hesitation in recommending Cooper Boldon to my friends and family.

[supa-dupa-cooper]

Quote: Originally Posted by Chucky Duffer (original)

Sorry Mr Mackem but i have to strongly disagree with you. I have bought lots of cars from Cooper/ Mill Mini Boldon including when it was took over and have had nothing but excellent customer service. I'm sure your problem is an isolated incident, but doesnt your warranty cover the problems your having.

I have no hesitation in recommending Cooper Boldon to my friends and family.

Member of staff?

[AlexBRGCooper]

Quote: Originally Posted by supa-dupa-cooper (original)

Member of staff?

was thinking the same myself before I saw your post

[Chucky Duffer]

Not at all

Just thought i'd share my experience as Rocky56 was askin bout other customer experience. Why think i was a dealer

[supa-dupa-cooper]

Quote: Originally Posted by Chucky Duffer (original)

Not at all

Just thought i'd share my experience as Rocky56 was askin bout other customer experience. Why think i was a dealer

Just that its not the first time a member of MINI sales staff have registered to 'back up' their dealer. Happened a few days ago with another dealership, and I beleive the person involved got a bit of a telling off

[KPKalle]

Quote: Originally Posted by Chucky Duffer (original)

Why think i was a dealer

Because your ISP shows as Inchcape perhaps?

[AlexBRGCooper]

Quote: Originally Posted by Chucky Duffer (original)

Not at all

Just thought i'd share my experience as Rocky56 was askin bout other customer experience. Why think i was a dealer

its very unusual to see a first post defending a main dealer!

I've got nothing against Cooper Sunderland, and never had a bad repair. I have had some evasive answers from the service department in the past regarding known faults. Usually the 'they all do that, don't worry about it line".

[supa-dupa-cooper]

Quote: Originally Posted by KPKalle (original)

Because your ISP shows as Inchcape perhaps?

PMSL busted again

Incidently the other dealership was also Coopers (Inchcape)

[Chucky Duffer]

Does that make paul04 member of staff as he had a good experience

[AlexBRGCooper]

Quote: Originally Posted by KPKalle (original)

Because your ISP shows as Inchcape perhaps?

ouch

[supa-dupa-cooper]

Quote: Originally Posted by Chucky Duffer (original)

Does that make paul04 member of staff as he had a good experience

Ohh very quickly offline - lunchbreak over perchance? or perhaps a nosy sales manager?

[paul04]

Quote: Originally Posted by supa-dupa-cooper (original)

Ohh very quickly offline - lunchbreak over perchance? or perhaps a nosy sales manager?

Thanks i'm a manager not really.

[MCS_Dan]

I bought my Mini there a year ago this month when it was Mill... David sorted my car for me...was a used MCS from Preston Hall. He got it there no problem and the hand over was good and had no problems.Also when it changed to Cooper I got a letter sent to me saying I could go get a free Mini cleaning kit whenever I drove past which I thought was ok since it cost nothing.

When ive popped in a couple times to have alook what stock they have in and the sales reps are always different. Also I think most of them know pretty much nothing about the Mini itself. I think I might go to Newcastle if I ever purchase another mini, but who knows I might find that the same there or might be worse. Who knows???..

[AlexBRGCooper]

General census out of the people who come to the NE runs are that Elvet Durham and Stratstone Wallsend appear to be decent.

From personal experience I've found Elvet to be more helpful than Mill/Cooper. I haven't used Stratstone as its on the wrong side of the Tyne for me