[olly_g]

Hello guys, I didnt get my car from there but the after sales service is excellent. Especially the sales guy called james he was really helpful and even delivered my sisters mini she bout from there.

There is also quite a fit office girl there called laura

[richhamer]

They'd go up vastly in my estimation if they offered you a drink while you wait 2 hours for a warranty repair.

I find the difference in service between the Mini garage and their BMW place absolutely huge. At BMW they so much more professional.

[Jordan210]

weny past ti today and from the front it looks ready so now it does not loook out daited looks all new and flash and thye have tons of cars out side

[richhamer]

I passed the other day. Looks really smart now, much better than before.

[GR33NIE]

Anyone had any experience what this dealer is like when you have mods done to the car? IE will they still service it all ok etc?

[mooneymini]

hopefully their after sales will have improved also, to match the new improved show room

[MartinSSZ]

Well, North Oxford have really let me down this morning.

Booked my Cooper in 2 1/2 weeks ago for its second service, turned up today to be fobbed off with a V reg Peugeot 206 which was absolutely filthy inside.

However the main problem was that after a 1/4 mile drive down the road it was obvious that it was pulling very hard to the left. Turned round, took it back and asked for anoher car as the Peugeot was dangerous.

Eventually they found their W reg Rover 400 runabout and brought it round for me. One airbag, no ABS and a magic fuel gauge which goes up when you accelerate

I wouldn't have expected a MINI dealer, particularly one with a posh new showroom, to put their customers out in 7 or 8 year old courtesy cars. There's a reason I own a MINI, and that's so I don't have to drive crappy old cars.

I'm very annoyed

[GR33NIE]

Quote: Originally Posted by MartinSSZ

Well, North Oxford have really let me down this morning.

Booked my Cooper in 2 1/2 weeks ago for its second service, turned up today to be fobbed off with a V reg Peugeot 206 which was absolutely filthy inside.

However the main problem was that after a 1/4 mile drive down the road it was obvious that it was pulling very hard to the left. Turned round, took it back and asked for anoher car as the Peugeot was dangerous.

Eventually they found their W reg Rover 400 runabout and brought it round for me. One airbag, no ABS and a magic fuel gauge which goes up when you accelerate

I wouldn't have expected a MINI dealer, particularly one with a posh new showroom, to put their customers out in 7 or 8 year old courtesy cars. There's a reason I own a MINI, and that's so I don't have to drive crappy old cars.

I'm very annoyed

Ive used that 206 it's a nightmare

Apparently if you specify you want a MINI as a courtesy car they will do the best they can to make sure you get one

[MINICooperMurph]

I had the 206 this time last week. It's horrible. Handles like a bus.

[GR33NIE]

Quote: Originally Posted by nickcouldrick

I had the 206 this time last week. It's horrible. Handles like a bus.

Yep Double-Decker too

[MartinSSZ]

Well which one of you broke the steering which meant it pulled sharply and dangerously to the left then :P

I'd have thought that a MINI garage should provide MINIs as courtesy cars as a matter of course, and at a very minimum should provide cars that are reasonably new (i.e. not 7 or 8 years old) and equipped with ABS and airbags the same as the MINI.

I wouldn't have minded too much if it was a 2 year old 206 or Fiesta, but knackered old courtesy cars from a supposedly 'premium' manufacturer and a large dealership isn't acceptable in my eyes..

[MartinSSZ]

Quote: Originally Posted by GR33NIE

Ive used that 206 it's a nightmare

Apparently if you specify you want a MINI as a courtesy car they will do the best they can to make sure you get one

I never even considered that I'd get anything but a MINI, so I'm feeling disappointed, and it would have been nice of them to ask when I booked it in 2 1/2 weeks ago to say "would you like a MINI or a heap?". Everytime one of our MINIs has been in at North Oxford over the last 4 years we've had a fairly new MINI or BMW courtesy car.

[halsgbusby]

I took my MINI in 2 weeks ago after booking it in a week before, they new nothing about it.
And ended up having to drive a Rover 200! I drove in every puddle i could and gave it back with No fuel and coverd in Dirt!

Made me feel better!

[Jordan210]

I want to thank James for being so good and changeing my order for me with out a problem and for helping me with what decals toget there all very nice there

[MartinSSZ]

Update on North Oxford's courtesy cars - they are now using MINIs again - the Rover and Peugeot have been 'retired'!

Quite amusing that the red Cooper I was handed the keys for was nowhere to be found on their site at all, and I ended up in lovely smart Hyper Blue Cooper instead

Much happier bunny!

[MINICooperMurph]

Did you specifically request a MINI courtesy car when you booked your in? Do they charge you of you just want one whilst yours is serviced?

Nick

[MartinSSZ]

Hi Nick,

Yes I did ask for a MINI courtesy car, because of the experience last time, but was told that courtesy cars are now MINIs. I wasn't charged for the 'hire' car, not sure whether that's the norm though

[MINICooperMurph]

I'm glad they just use MINIs now. I heard that charged £20 a day for one though. Which service did you have done?

[MartinSSZ]

I was having some warranty work carried out on its own, no service involved

[GR33NIE]

Dropped mine in there this morning for some Warranty work too and also got a MINI as a courtesy car

MINI One (Auto), nice little car and it's got climate control which ive realised is miles better than standard air con, I even turned it off this morning I got so cold