MINI2 Header Logo

MINI2

Fuel for your MINI obsession

Think Mini
Welcome to MINI2.
You are currently viewing MINI2 as a guest.
Please register by clicking this link or login:
       
Search forums: Show: Advanced: Forums or Members or Tags
Reply
 
LinkBack Thread Tools Search this Thread Rate Thread
Old Sep 30th, 2002, 01:45 PM   #1
lotatoys
MINI2 Regular
 
Join Date: Jan 2002
Location: Northern California
Local Time: 12:16 PM
Posts: 204
Offline
Question Dealer Customer Satisfaction Ratings

Are there any other dealerships in the USA who are using a customer satisfaction rating by MINI USA as part of their promotion? Niello MINI in Sacramento California claims to be number 5 nationwide. The strange thing is that MINI USA claims there is no such rating or ranking from them. Could it be that some dealerships are creating their own ranking to pull the wool over customers eyes? In the case of Niello MINI it's very likely, as they are among the worst offenders of price gouging and terrible sales tactics (see the Niello thread in this forum). Does your dealership make similar claims? If so, ask to see a copy of the rating. Niello has not responded to my request for details of their ranking.

'03 "S" DS/DS. NAV, Sport, Cold & Premium packages. Love it!
United States   Reply With Quote
Alt Today
Sponsors

Sponsored Links


Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts.
Register your free account today and become a member of MINI2 - MINI Forum
   
Old Sep 30th, 2002, 02:40 PM   #2 (permalink)
BruceK
Moderator & Sponsor
 
BruceK's Avatar
 
Join Date: Mar 2001
Location: San Antonio, Texas
Local Time: 01:16 PM
Posts: 3,758
Offline
Re: Dealer Customer Satisfaction Ratings

Quote:
Originally posted by lotatoys
Are there any other dealerships in the USA who are using a customer satisfaction rating by MINI USA as part of their promotion? Niello MINI in Sacramento California claims to be number 5 nationwide. The strange thing is that MINI USA claims there is no such rating or ranking from them. Could it be that some dealerships are creating their own ranking to pull the wool over customers eyes? In the case of Niello MINI it's very likely, as they are among the worst offenders of price gouging and terrible sales tactics (see the Niello thread in this forum). Does your dealership make similar claims? If so, ask to see a copy of the rating. Niello has not responded to my request for details of their ranking.

Perhaps they meant to say they are the number 5 dealer..... in northern California?






+ 2002 MINI Cooper S - Dark Silver / White roof, Sport, Premium, Lapis blue leather
+ 1965 Mini Traveller - Tartan Red / White roof, 1275, Cooper S discs, fully restored/renewed
United States   Reply With Quote
Old Sep 30th, 2002, 03:12 PM   #3 (permalink)
NEMINI
NEMINI.org
 
Join Date: Sep 2002
Local Time: 02:16 PM
Posts: 7,866
Offline
Re: Re: Dealer Customer Satisfaction Ratings

Quote:
Originally posted by BruceK


Perhaps they meant to say they are the number 5 dealer..... in northern California?






Or perhaps they meant #5 and the list is from worst to best
United States View NEMINI's Silk Green & Black 1st Gen MINI Cooper Profile   Reply With Quote
Old Oct 1st, 2002, 12:20 PM   #4 (permalink)
lotatoys
MINI2 Regular
 
Join Date: Jan 2002
Location: Northern California
Local Time: 12:16 PM
Posts: 204
Offline
Take a look at the claim on their website ( http://mini.niello.com/ ) to decide for yourself. I know Niello and there is definitely no mistake on their part. They meant to say what was posted in their website. They even add legal disclaimers to e-mail correspondence, to ensure a customer knows there are no promises made until a deal is sealed in writing.

'03 "S" DS/DS. NAV, Sport, Cold & Premium packages. Love it!
United States   Reply With Quote
Old Oct 7th, 2002, 02:09 PM   #5 (permalink)
lotatoys
MINI2 Regular
 
Join Date: Jan 2002
Location: Northern California
Local Time: 12:16 PM
Posts: 204
Offline
Back to the original question...Does your dealership make any claims regarding customer satisfaction ratings? If so, where do they get their info from?

'03 "S" DS/DS. NAV, Sport, Cold & Premium packages. Love it!
United States   Reply With Quote
Alt Today
Sponsors

Sponsored Links


Registered members do not see Ads posts, they can also post messages, pictures, and classified adverts.
Register your free account today and become a member of MINI2 - MINI Forum
   
Reply
More is car insurance


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Mini dealer satisfaction Sowellman MINI in the Media 4 Apr 6th, 2007 03:51 AM
BMW/MINI surveys of customer satisfaction beken Dealership Feedback 3 Oct 15th, 2005 06:57 PM
Mini most-improved brand in JD Power Customer Satisfaction Survey Restyle MINI in the Media 1 Apr 15th, 2005 06:40 AM
Dealer Satisfaction JBOO Dealership Feedback 10 Apr 7th, 2003 08:08 AM
Customer Satisfaction Poll Apial General Discussion 6 Jul 19th, 2002 01:03 AM