Berry Chiswick - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
MCS Timing Chain Tensioner A18XVM First Generation Faults & Fixes 11 Jul 9th, 2013 11:21 AM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Mar 30th, 2009, 06:56 PM
MINI2 Newbie
Offline
 
Join Date: Jan 2008
Posts: 35
Local Time: 02:55 PM
United Kingdom Male
Berry Chiswick

Never again......JCW went in for MOT running perfect and came out with a horrible 'kick' at 1200rpm when using engine braking. Back it went and they said 'we did'nt change anything (dont belive them - running fine before) maybe a software fault needs ecu re-load'. It took them 6 days!!! to re load the software as their system had changed and they did'nt have the right JCW version so had to do it manually. They did'nt cure the new fault but in the end i just wanted it out of there.They never returned phone calls day after day, and i generally got the impression they did'nt have much of clue nor care very much. You could'nt pay me to go back there.
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old Mar 31st, 2009, 06:12 AM
MINI2 Regular
Offline
 
Join Date: Jan 2009
Location: London
Posts: 50
Local Time: 01:55 PM
United Kingdom Male View Triv's_Cooper's Pure Silver & Black 1st Gen MINI Cooper Profile
Berry Chiswick is truly really bad! I think their customer service is awful. I will never buy or service my Mini there.

I go to Mini Park Lane or BMW Taplow (J8, M4 - not far from Chiswick). I highly recommend Mini Park Lane, excellent service but they can be a bit pricey!
Reply With Quote
  #3 (permalink)  
Old Mar 31st, 2009, 10:33 AM
still learning
Offline
 
Join Date: Feb 2007
Location: near Glasgow
Posts: 1,257
Local Time: 02:55 PM
Scotland Male
your JCW will never be the same again..............yet another example of how they can f*** up a perfect running car and haven't a clue how they done it !!
Reply With Quote
  #4 (permalink)  
Old Mar 31st, 2009, 10:36 AM
minicabrio's Avatar
MINI2 Premium Member Has met Quack Quack Jack
Soon to be deleted !!
Offline
 
Join Date: Jan 2004
Location: Hampshire
Posts: 17,696
Local Time: 01:55 PM
United Kingdom Male View minicabrio's Space Blue & Silver 1st Gen MINI Cooper S Profile
I can't comment on their service department, but Lee in the sales department is excellent

Very knowledgeable, friendly, down to earth guy
Reply With Quote
  #5 (permalink)  
Old Apr 4th, 2009, 06:02 PM
MINI2 Regular
Offline
 
Join Date: Mar 2008
Posts: 48
Local Time: 02:55 PM
United Kingdom Female View b4byx's Classified Ads
berry chiswick

berry chiswick , they have a number of problems down there , but it 's not the Tech's,in fact most of them are exceptional, but they can only do so much, there's a newbie but an oldie down there , called joe dawson, complete ****, causing a long line of problems for the staff and customers lying to both and creaming the top of things he shouldn't, by all accounts. threatening staff with losing there jobs And to make matters worse, blaming staff for mistakes he makes, getting staff to pay thousands of pounds for every mistake they or some one else may make , and apparently getting customers to pay 2, allegedly, not good. For any little or big mistake made even though the berry boys have insurance, and if they don't, they should. People can not work in those circumstances. Thats why their staff turn over is so high, they like guys they can bully, and get rid of the ones they can't.

I don't go there anymore i know a couple of guys that left there who fix, service and help me mod my mini, and my family and now friends Bmw's, i tried helping them out with legals but it made the situation worse, for the ones left behind,(they changed contracts for the remaining staff! and if they didn't sign, they were out) so these guys stopped and started their own thing.
On a better note these guys who do my mini r Grrrrrrrrrreat! my mini is now one of a kind beautiful and prices do not compare to berry's or any other dealer thus far, these guys are looking for bigger premises @ the moment, i keep going on @ them, to hurry up,they have minis 2 and they r better than mine, anyways they r based in London west and have offers of a franchise , they somtimes can come 2 me, but they r very busy and they r getting ready for the L2b run and invited all there customers who havent been to join them, they r great, get them b4 Everyone know's they r hot, price will stay the same (just don't say i said that) if your interested in them let me know ill pass u their number.
Reply With Quote
  #6 (permalink)  
Old Apr 5th, 2009, 11:56 AM
MINI2 Newbie
Offline
 
Join Date: Jan 2008
Posts: 35
Local Time: 02:55 PM
United Kingdom Male
Interesting post b4byx, you have PM.
Reply With Quote
  #7 (permalink)  
Old Jun 13th, 2009, 01:19 AM
maria69's Avatar
MINI2 Newbie
Offline
 
Join Date: Feb 2008
Location: LONDON
Posts: 22
Local Time: 01:55 PM
United Kingdom Female
Yikes NEVER use them..bunch of market traders in sales dept... servicing guys all polite but my mini came back never quite fixed or right so many problems i bought my 1st mini from berry chiswick it was a complete nightmare...bought my 2nd mini from park lane who are a delight. All the franchises are just rubbish....MINI
Park Lane is not a franchise, buy & service from there if poss just dont use chiswick...they made my life hell. Owning a mini should be a delight not a nightmare.
Reply With Quote
  #8 (permalink)  
Old Jul 5th, 2009, 09:52 PM
MINI2 Newbie
Offline
 
Join Date: Dec 2008
Posts: 2
Local Time: 02:55 PM
United Kingdom
I've had a few problems with Chiswick and only used them as they were really close to work. However the last straw has been broken. Took my MCS in for an MOT. MOT not too bad but told needed new control arm bushings which I accepted. However, having got the car back the engine is suddenly massively louder and rattles. Going back Monday to complain and get them to fix it. But will never use again!
Reply With Quote
  #9 (permalink)  
Old Dec 1st, 2009, 04:13 PM
MINI2 Newbie
Offline
 
Join Date: Sep 2007
Posts: 9
Local Time: 02:55 PM
United Kingdom View kosmickid2000's Classified Ads
Avoid Berry's at all costs. Took my S in for a service there and it had a healthcheck which came back with 2K of work that "needed" to be done. I was very dubious about what the advisor was telling me as he didn't seem to very well qualified and I felt I was being lied to when I questioned him closely. Took my car to an independent garage near me and asked him to check the items that came up on the report. Surprise surprise nothing needed doing !!
Reply With Quote
  #10 (permalink)  
Old Oct 28th, 2012, 06:41 AM
My MINI me and me's Avatar
MINI2 Regular
Offline
 
Join Date: Nov 2001
Posts: 163
Local Time: 01:55 PM
View My MINI me and me's Chili Red & Black 1st Gen MINI Cooper Diesel Clubman Profile View My MINI me and me's Classified Ads
Straw-Berry

Stumbled upon this as I am thinking of putting my name down for a Paceman test drive and they are close. I have used them a lot in the past and just thought they were just a little lack lustre rather than as bad as the thread suggests. They have some good passionate staff on board and tend to get to root cause of issues but unfortunately not always. In my experience the Sales staff seem a little uninformed at times but that could be the approach taken to training.

I shall call him..."MINI-Me"! Silver/Black MC 2002-2006 - "MINI Me Too" Chilli Red MCS auto 2006-2008 - MINI Me III Mini Dooper Clubman auto 2008-2012 RIP .......2012 The abominable Skoda Yeti!
Reply With Quote
  #11 (permalink)  
Old Oct 28th, 2012, 10:53 AM
MINI2 Premium Member
MINI2 Master
Online
 
Join Date: Mar 2012
Posts: 2,548
Local Time: 02:55 PM
United Kingdom Male
Perhaps someone needs to send all this to BMW then?
BMW reckon their dealerships are cock on, so obviously theyre not, maybe they need to send some secret auditors in.
The other point is its not correct to go naming individual people here where its a public site, whether they are in the wrong or not, it could make it awkward if that person reads this or gets to know about it and decide to start legal proceedings against the site.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
MCS Timing Chain Tensioner A18XVM First Generation Faults & Fixes 11 Jul 9th, 2013 11:21 AM

» Recent Threads
Low quality lounge leather? Retro better?
Yesterday 04:11 PM
by rvt50
Last post by NightfireCooper
Today 01:08 PM
3 Replies, 176 Views
Interior light not working but reading lights are?
Today 11:33 AM
Last post by The Nun
Today 01:03 PM
3 Replies, 30 Views
Mini Cooper 2007 1.6 AIR Con - Am I stupid ?
Today 11:47 AM
Last post by The Nun
Today 12:49 PM
1 Replies, 42 Views
Cooper R50 rally lamp/fog light bulb type?
Yesterday 12:04 PM
Last post by The Nun
Today 12:38 PM
4 Replies, 164 Views
Is Mini not good for long trips?
Yesterday 12:58 PM
Last post by mars_bay
Today 12:24 PM
11 Replies, 299 Views
Mini Workshop manuals
Today 11:49 AM
by Milpol
Last post by Milpol
Today 11:49 AM
0 Replies, 43 Views
Adding multiple 12v power sockets / cigarette lighters and USB
Apr 19th, 2014 11:47 AM
Last post by zero_cool
Today 09:37 AM
4 Replies, 978 Views
Fuel Guage stopped working
Mar 17th, 2009 10:26 PM
by SRRAE
Last post by The Nun
Today 08:39 AM
2 Replies, 436 Views
R57 Raio not turning on with ignition
Today 03:18 AM
by 7nut
Last post by burnstar
Today 08:07 AM
1 Replies, 103 Views
Tow Hitch for '13 Roadster
Feb 17th, 2014 05:56 AM
Last post by StarFlyr
Today 04:34 AM
7 Replies, 542 Views
Help, is this a cooper S??
Apr 18th, 2014 09:29 PM
by markdm
Last post by 1990crx
Today 01:40 AM
7 Replies, 358 Views
Does your Mini have a name?
Mar 25th, 2014 10:00 PM
Last post by avflinsch
Yesterday 11:43 PM
34 Replies, 1,834 Views
Offically The World's Quickest & Fastest MINI
Mar 4th, 2014 10:50 PM
by mab01uk
Last post by mab01uk
Yesterday 11:01 PM
7 Replies, 1,175 Views
Tunning a mini cooper Saround ESSEX??
Yesterday 09:04 PM
Last post by johnd-mkiv
Yesterday 09:04 PM
0 Replies, 103 Views
Wanna! Watch Neighbors Movie 2014 Online
Yesterday 05:30 PM
Last post by johnpogue2014
Yesterday 05:30 PM
0 Replies, 106 Views
R53 GPS and Head Unit qs.
Yesterday 01:17 PM
Last post by heathwebbo
Yesterday 05:23 PM
1 Replies, 142 Views
R56 cooper S wheel speed sensor fault - need genuine mini part?
Yesterday 05:19 PM
by DanN92
Last post by DanN92
Yesterday 05:19 PM
0 Replies, 133 Views
Mini ONE 2006 Head Unit, Harman Kardon, Sat Nav??
Yesterday 02:53 PM
by gumbsy1
Last post by gumbsy1
Yesterday 03:03 PM
1 Replies, 152 Views
Radio CD Player Spare Part
Apr 17th, 2014 10:47 AM
by B20A
Last post by gumbsy1
Yesterday 02:56 PM
2 Replies, 205 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 01:55 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2