MINI2

Paul · Nov 1st, 2002, 03:58 AM

If so, then nominate for our Good Dealer - Bad Dealer section!

www.mini2.com/dealers

The first winners (and losers) will be announced at the end of December, nominations close at the end of November!

Any comments on this new feature are also welcome!

Dom · Nov 1st, 2002, 06:57 AM

Cool

Perhaps a section rating different areas too?

say:
Presales
Delivery
Service
etc

Dom

Sejanus · Nov 3rd, 2002, 01:48 AM

So how are the winners and losers determined?

Paul · Nov 3rd, 2002, 07:07 AM

I look at them along with the other global moderators, and we basically decide on any particularly generous or poor dealer.

So far there's been 24 nominations, and only 2 bad!

Which is nice.

Wynn · Nov 6th, 2002, 05:07 PM

Quote:

Originally posted by Paul_Mullett

So far there's been 24 nominations, and only 2 bad!

Wow! That's terrific!

It's reassuring to know that most of the dealers are making people happy. I think MINI Center in San Antonio is going to be another of those, and will look forward to giving you a full report when their doors finally open.

In the mean time, I might have a third nomination in the other column... heh... but I'm going to give them some more time and the benefit of the doubt, and I hope they'll fix some of their misguided policies. I'm impressed that MINI and MINIusa seem to really listen sincerely to customer concerns, and work to make things better for us-- the cup that actually fits the cup holders is a brilliant example. Here's hoping our new local dealership will pay the same kind of attention, and work to help us out.

wynn

Wynn · Nov 12th, 2002, 06:03 PM

Wow. Today, Mr. Chapman called to say that he has read our discussions on line here, and wants to apologize. He further offered to let me order my car today, without any mark-ups or dealer-added features.

I think the right thing for me to do is to accept his apology, but order from the good people in San Antonio who have been splendid from the start. I'll need a few days to think about it.

And in the mean time, I'd like to withdraw my nomination for Bad Dealer, with the hope that some good will shared in both directions will help steer Momentum toward more user-friendly policies and practices henceforth, that others might have good experiences there.

-wynn

Sejanus · Nov 13th, 2002, 02:59 AM

Quote:

Originally posted by Wynn
Wow. Today, Mr. Chapman called to say that he has read our discussions on line here, and wants to apologize. He further offered to let me order my car today, without any mark-ups or dealer-added features.

Wow, that's pretty impressive. Congrats Wynn, for sticking to your guns and not backing down when the legal bs was flying. And praise to Mr. Chapman for being big enough to admit a mistake.

Paul · Nov 13th, 2002, 03:44 AM

Well done.

lotatoys · Nov 14th, 2002, 11:43 AM

Sounds like Momentum may be on the right track. I wonder if Rick Niello, owner of Niello Mini in Sacramento California ever reads these forums? It doesn't appear so, as their policies of dealer add-ons and price gouging are still in effect. Not to mention the arrogant way they treat customers who question their policies. Oh well, at least "educated" consumers have this website to help them make more informed decisions.
I'm glad I had the opportunity to post two nominations for good dealer-bad dealer. Mini of Murray gets two thumbs up and Niello Mini gets two thumbs down.

Basil · Dec 15th, 2002, 06:00 AM

OK, so I can't vote, but I will say that Brisbane BMW have been absolutely FANTASTIC.

Top marks to a superb and professional dealership. Good management makes all the difference.

MINIjewel · Jan 2nd, 2003, 05:42 PM

So, whats up Paul? I check in every day to see if this amazing new feature is up and running yet! Do we have an ETA?

Paul · Jan 2nd, 2003, 05:46 PM

Slight technical hitch.

All should be 'go' for this week, but I might have to be friendly and only award good dealers for this first month.

mixdman · Jan 8th, 2003, 05:44 PM

Quote:

Originally posted by Paul Mullett
Slight technical hitch.

All should be 'go' for this week, but I might have to be friendly and only award good dealers for this first month.

Ah, you're no fun! Just place Niello BMW in Sacramento at the top of the BAD LIST and be done with it!

Paul · Jan 8th, 2003, 05:54 PM

Actually, I'm working on it, it should be done (as it says on the good dealer bad dealer page) this weekend, and will include good and bad dealers.

I've decided to increase the scope a little, which is one of the hold-ups.

lotatoys · Jan 9th, 2003, 04:53 PM

Ditto Mixdman...Niello Mini in Sacramento is bad to the bone, no offense to George.
So, where will we see the results? On the MINI 2 mainpage?

cooper4us · Jan 9th, 2003, 07:12 PM

My selling dealer , Lauderdale MINI, has a terrific sales dept. My next MINI will most likely be ordered from them. On the other hand, their service dept appears to be lousy, disorganized and lacking in customer service.

My other closest dealer, South Motors MINI in Miami, has a lousy sales dept but an above average service dept.

benk · Jan 12th, 2003, 01:49 PM

I think Milcars in NW London are the worst dealers because?

1) Paid £250 deposit, failed to invite me to launch of Mini.

2) Took 5 Months and 4 seperate visits to successfully fit a spare wheel and then tried to charge £185 instead of £35. They said it was a dealer fit option, when I had asked for it in my order for the car. Sales and Service basically accused me of lying. Had to speak to manager to get situation sorted.

3) Damaged my car during repair of leak, and then failed to pay extra insurance premium for curtesy car they supplied.

4) Always keep car longer than predicted for repair + Never have parts + Don't return most calls (Until they damaged my car while in for repair).

Has anyone had worse service than this?

jcsinnh · Jan 16th, 2003, 09:49 AM

Just a thought from a new guy. I suspect my dealer, Herb Chambers in Boston has been whipped enough - and justifiably so. I do want to add a cheer for those great kids at MINI Customer Service here in the US. They are in Ohio but without their help, I'd still be waiting for my car. To a person, they are great.

benk · Jan 21st, 2003, 10:17 PM

This is how Milcars put back the A pillar trim on my Mini after it was repaired for having a stress fracture in the windcreen. It had to be re-done the next day, and fortunately was corrected. Have still never had a job done completely in one day, accept for its first service. If picture not shown apologies. They left a big gap!

MINIjewel · Jan 22nd, 2003, 06:08 PM

Paul, just wondering if I am missing something, or if it is not ready yet?

Nov 1st, 2002, 03:58 AM	#1
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:13 PM Posts: 40,352 Online	Do you think your dealer is REALLY BAD, or REALLY GOOD? If so, then nominate for our Good Dealer - Bad Dealer section! www.mini2.com/dealers The first winners (and losers) will be announced at the end of December, nominations close at the end of November! Any comments on this new feature are also welcome! Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Nov 3rd, 2002, 07:07 AM	#4 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:13 PM Posts: 40,352 Online	I look at them along with the other global moderators, and we basically decide on any particularly generous or poor dealer. So far there's been 24 nominations, and only 2 bad! Which is nice. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Nov 6th, 2002, 05:07 PM	#5 (permalink)
Wynn MINI2 Senior Join Date: Mar 2002 Location: Houston, Texas Local Time: 01:13 PM Posts: 597 Offline	Quote: Originally posted by Paul_Mullett So far there's been 24 nominations, and only 2 bad! Wow! That's terrific! It's reassuring to know that most of the dealers are making people happy. I think MINI Center in San Antonio is going to be another of those, and will look forward to giving you a full report when their doors finally open. In the mean time, I might have a third nomination in the other column... heh... but I'm going to give them some more time and the benefit of the doubt, and I hope they'll fix some of their misguided policies. I'm impressed that MINI and MINIusa seem to really listen sincerely to customer concerns, and work to make things better for us-- the cup that actually fits the cup holders is a brilliant example. Here's hoping our new local dealership will pay the same kind of attention, and work to help us out. wynn Texan. Goofy. Sometimes witty. Pacifist. Imperfect, nice guy. Trying.

Nov 12th, 2002, 06:03 PM	#6 (permalink)
Wynn MINI2 Senior Join Date: Mar 2002 Location: Houston, Texas Local Time: 01:13 PM Posts: 597 Offline	Momentum apologizes Wow. Today, Mr. Chapman called to say that he has read our discussions on line here, and wants to apologize. He further offered to let me order my car today, without any mark-ups or dealer-added features. I think the right thing for me to do is to accept his apology, but order from the good people in San Antonio who have been splendid from the start. I'll need a few days to think about it. And in the mean time, I'd like to withdraw my nomination for Bad Dealer, with the hope that some good will shared in both directions will help steer Momentum toward more user-friendly policies and practices henceforth, that others might have good experiences there. -wynn Texan. Goofy. Sometimes witty. Pacifist. Imperfect, nice guy. Trying.

Nov 13th, 2002, 02:59 AM	#7 (permalink)
Sejanus MINI2 Global Moderator Join Date: Feb 2002 Location: West Sacramento Local Time: 11:13 AM Posts: 4,380 Offline	Re: Momentum apologizes Quote: Originally posted by Wynn Wow. Today, Mr. Chapman called to say that he has read our discussions on line here, and wants to apologize. He further offered to let me order my car today, without any mark-ups or dealer-added features. Wow, that's pretty impressive. Congrats Wynn, for sticking to your guns and not backing down when the legal bs was flying. And praise to Mr. Chapman for being big enough to admit a mistake.

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Nov 1st, 2002, 06:57 AM	#2 (permalink)
Dom Test thread infiltrator Join Date: Oct 2001 Location: Swindon Local Time: 08:13 PM Posts: 8,420 Offline	Cool Perhaps a section rating different areas too? say: Presales Delivery Service etc Dom

Nov 3rd, 2002, 01:48 AM	#3 (permalink)
Sejanus MINI2 Global Moderator Join Date: Feb 2002 Location: West Sacramento Local Time: 11:13 AM Posts: 4,380 Offline	So how are the winners and losers determined?

Nov 13th, 2002, 03:44 AM	#8 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:13 PM Posts: 40,352 Online	Well done. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Nov 14th, 2002, 11:43 AM	#9 (permalink)
lotatoys MINI2 Regular Join Date: Jan 2002 Location: Northern California Local Time: 12:13 PM Posts: 204 Offline	Sounds like Momentum may be on the right track. I wonder if Rick Niello, owner of Niello Mini in Sacramento California ever reads these forums? It doesn't appear so, as their policies of dealer add-ons and price gouging are still in effect. Not to mention the arrogant way they treat customers who question their policies. Oh well, at least "educated" consumers have this website to help them make more informed decisions. I'm glad I had the opportunity to post two nominations for good dealer-bad dealer. Mini of Murray gets two thumbs up and Niello Mini gets two thumbs down. '03 "S" DS/DS. NAV, Sport, Cold & Premium packages. Love it!

Dec 15th, 2002, 06:00 AM	#10 (permalink)
Basil MINI2 Master Join Date: Nov 2001 Local Time: 05:13 AM Posts: 5,956 Offline	OK, so I can't vote, but I will say that Brisbane BMW have been absolutely FANTASTIC. Top marks to a superb and professional dealership. Good management makes all the difference.

Jan 2nd, 2003, 05:42 PM	#11 (permalink)
MINIjewel I'm baaaaack!! Join Date: Apr 2002 Location: Milwaukee, WI USA Local Time: 02:13 PM Posts: 2,349 Offline	So, whats up Paul? I check in every day to see if this amazing new feature is up and running yet! Do we have an ETA? Snow creates a chemical imbalance in most peoples brains that makes them forget how to drive.

Jan 2nd, 2003, 05:46 PM	#12 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:13 PM Posts: 40,352 Online	Slight technical hitch. All should be 'go' for this week, but I might have to be friendly and only award good dealers for this first month. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Jan 8th, 2003, 05:44 PM	#13 (permalink)
mixdman MINI2 Regular Join Date: Mar 2002 Location: Sacramento Local Time: 11:13 AM Posts: 67 Offline	Quote: Originally posted by Paul Mullett Slight technical hitch. All should be 'go' for this week, but I might have to be friendly and only award good dealers for this first month. Ah, you're no fun! Just place Niello BMW in Sacramento at the top of the BAD LIST and be done with it!

Jan 8th, 2003, 05:54 PM	#14 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:13 PM Posts: 40,352 Online	Actually, I'm working on it, it should be done (as it says on the good dealer bad dealer page) this weekend, and will include good and bad dealers. I've decided to increase the scope a little, which is one of the hold-ups. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Jan 9th, 2003, 04:53 PM	#15 (permalink)
lotatoys MINI2 Regular Join Date: Jan 2002 Location: Northern California Local Time: 12:13 PM Posts: 204 Offline	Ditto Mixdman...Niello Mini in Sacramento is bad to the bone, no offense to George. So, where will we see the results? On the MINI 2 mainpage? '03 "S" DS/DS. NAV, Sport, Cold & Premium packages. Love it!

Jan 9th, 2003, 07:12 PM	#16 (permalink)
cooper4us MINI2 Master Join Date: Jul 2002 Location: Florida Local Time: 02:13 PM Posts: 1,423 Offline	My selling dealer , Lauderdale MINI, has a terrific sales dept. My next MINI will most likely be ordered from them. On the other hand, their service dept appears to be lousy, disorganized and lacking in customer service. My other closest dealer, South Motors MINI in Miami, has a lousy sales dept but an above average service dept. '02 MINI Cooper CVT On Order: 2004 MCS (Est production date: 9/5/03)

Jan 12th, 2003, 01:49 PM	#17 (permalink)
benk MINI2 Newbie Join Date: Jan 2003 Local Time: 07:13 PM Posts: 7 Offline	Milcars NW London - the worst? I think Milcars in NW London are the worst dealers because? 1) Paid £250 deposit, failed to invite me to launch of Mini. 2) Took 5 Months and 4 seperate visits to successfully fit a spare wheel and then tried to charge £185 instead of £35. They said it was a dealer fit option, when I had asked for it in my order for the car. Sales and Service basically accused me of lying. Had to speak to manager to get situation sorted. 3) Damaged my car during repair of leak, and then failed to pay extra insurance premium for curtesy car they supplied. 4) Always keep car longer than predicted for repair + Never have parts + Don't return most calls (Until they damaged my car while in for repair). Has anyone had worse service than this?

Jan 16th, 2003, 09:49 AM	#18 (permalink)
jcsinnh MINI2 Master Join Date: Jan 2003 Location: fools & tools proof Local Time: 02:13 PM Posts: 4,845 Offline	Dealers and MINI CS Just a thought from a new guy. I suspect my dealer, Herb Chambers in Boston has been whipped enough - and justifiably so. I do want to add a cheer for those great kids at MINI Customer Service here in the US. They are in Ohio but without their help, I'd still be waiting for my car. To a person, they are great. Lawdy, Lawdy, the Cross I bear.

Jan 21st, 2003, 10:17 PM	#19 (permalink)
benk MINI2 Newbie Join Date: Jan 2003 Local Time: 07:13 PM Posts: 7 Offline	The Milcars mishaps continues.... This is how Milcars put back the A pillar trim on my Mini after it was repaired for having a stress fracture in the windcreen. It had to be re-done the next day, and fortunately was corrected. Have still never had a job done completely in one day, accept for its first service. If picture not shown apologies. They left a big gap! Attached Thumbnails

Jan 22nd, 2003, 06:08 PM	#20 (permalink)
MINIjewel I'm baaaaack!! Join Date: Apr 2002 Location: Milwaukee, WI USA Local Time: 02:13 PM Posts: 2,349 Offline	Paul, just wondering if I am missing something, or if it is not ready yet? Snow creates a chemical imbalance in most peoples brains that makes them forget how to drive.

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