[CPAJIMOHIO]

I never met such nice people than the ones at classic..
i am not saying never met such nice car sales people. i am saying never met such nice people, period!!!
first they were so nice to my mom and i when i went in there this weekend.. then i made some mistakes on my mini selection which i won't go into here.. they could have really just say, tough luck kiddo, you made the decision, deal with it.. when i went into the dealer this afternoon to work out this problem, i was so embarresed.. i could barely hold my held up when i walked in.. all of them were at the reception desk which added to my shame.. not one, not two, but every single person there, from the finance guy, to the general manager, to the sales folks, to the greeter/receptionist were gracious to me and understanding. it is unbelievable their kindness and how they went the exta mile when they did not have to.. i prayed the last few days about this situation and the outcome brought tears of thanksgiving to my eyes for the outcome. if you can, talk to Classic Mini in Ohio. I will recommend them to anyone.
thank you Jim Brown Jr., Ed Ritz, and the whole staff.

[CPAJIMOHIO]

oops.. in my post about Classic Mini in Ohio i was so happy when i was typing it, i put a wrong last name for one of the fine folks.. i edited that message and now have the correct last name... bottom line - Classic Mini in Ohio is excellent!

[Rmini]

I am interested to know what the dealer did to get such praise from you? You posting really does not say what the dealer did to help you/correct the situation. I took a test drive there a few weeks ago, and talked to a salesperson there. I emailed a payoff figure to them for a car I currently am driving, and 2 weeks went past without hearing a word from them. (I guess they do not need my money) I emailed them twice and finally got a reply, that said for me to get rid of my car and get back with them to order a MINI. Needless to say..... I will buy my MINI somewhere else. R Mini

[CPAJIMOHIO]

what did they do?
something they did not have to, but did as a tremendous favor to me.
i had a chili red cooper on order.. set to arrive end of november or so. i went into classic saturday to look around. talked to some folks there, was offered a mini on in stock for a good price.. not the color i really wanted but the allure and thought of driving home that day with a mini overtook my rational judgement and study of the red and white mini i really wanted..i signed paperwork, drove the mini home and had just terrible terrible buyer's remorse due to the color. i would not ever been happy with the car. no matter how many people said it was an elegent looking color (pepper white).. it was not for me.. i wanted so bad the red and white cooper.. i have pictures of it all over, it is on my computer, it is just what i wanted.. i made a huge mistake, called the dealer up monday and tuesday.. and by tuesday afternoon, i was dropping the mini off, deal entirely canceled on my part.. how many dealers would do this? then i went into the dealer to drop it off, i felt so low, so embarresed by the whole thing.. they made me feel so good by being so respectful to me; treated me with dignity, courtesy, class, understanding, and forgiveness. i tell you, it was enough to bring tears to my eyes. one gentleman(the general manager mind you) said to me,, jim don't worry about it, i buy clothes and take them back all the time.. forget about it.
can you believe it? i still think about it and am amazed by the favor they did for me.. now i am sure they don't want this type of transaction to happen on a regular basis so i would suggest really thinking and giving your buying decision some serious thought and not changing it without some even more serious thought, and time. they are going to apply what i put down to my red chili which is still on order and set to ship soon.. if i could make another suggestion, they don't seem to be big on email there. they did not even know about this mini2 site. i showed the general manager how to get to it and how to find some comments on his dealership.. this comment i am making may not be a bad comment at all. the internet and email is not everyone's cup of tea so to speak.. sure it is becoming more and more used and more and more companies have to use it for communication and i think they will in the future, just that right now they may not be that internet focused; this is just my opinion on this point.so again.. they did me a huge favor and have one happy customer who i will sing their praises as much as i can!!!!

[CPAJIMOHIO]

a couple more comments on the email/internet issue.i sold a car that i am replacing with the mini. i placed a few internet ads trying to sell my old car.. i also placed an ad in the newspaper... how did i make my sale.. through the newspaper ad.. good old newspaper ad.. sure some cars sell on the internet but many people are not all that enthused about using the internet.. now for good business it makes sense to respond to phone calls, letters, customer drop ins, email all with promptness, etc. it certainly is good for a business to respond to all types of customer contacts and i hope they will in the future. i tried to conact them weeks ago via email.. i brought this up to the general manager and learned he rarely even checks his email and they were having email problems anyway. so it is bad that a response is not given to an email question comment i agree. that needs to be improved..
i would give them another chance. i am so glad i did. i hope to be a customer for many years.

[80spitfire]

I agree totally with your comments regarding Classic MINI. I have visited their dealership many times before ordering a MINI and they were always helpful and understanding. I ordered a Chile Red Cooper due to arrive in November (You also have good taste in colors!). When I placed my order I had a car to trade. They weren't close to the price I wanted. The manager said he wanted me to get the most money for my car and I should sell it on my own. This is fine I said, but If I sell it before my car comes in I'd be without a car. He said he would work with me to ensure I had a car to use if I needed it. This says a lot about the dealership and the manager. He's selling every car he gets, he doesn't need my money. He could have said selling your car is your problem but he didn't. I was also surprised he didn't try to talk me into additional options I don't need or want just to jack up the price. Needless to say Classic MINI seems great to me!

[Mike B]

We also had a good buying experiance at Classic, but so far our two encounters with the service department have been less than optimal. The first time we took our MCS in was for a dislodged backseat lever and fixing the passenger seat release mechanism. They got the lever right, but did not do anything with the passenger seat and I ended up having to return to have them repair it. On both times to the shop, there was no call during the day to say the car was done and it could be picked up.

Additionally, our MCS needed some body work as one of the kids friends decided to dent it in the driveway one night. I made an appointment, showed up, was told, we will call you in the afternoon when its done.. again no call.. It ended up taking 3 days to repair a scratch on the bumper and replace the fender flairs.. The work was good, and they even detailed cleaned the interior.

[Rmini]

Quote:

Originally posted by CPAJIMOHIO
if i could make another suggestion, they don't seem to be big on email there. they did not even know about this mini2 site. i showed the general manager how to get to it and how to find some comments on his dealership.. this comment i am making may not be a bad comment at all. the internet and email is not everyone's cup of tea so to speak.. sure it is becoming more and more used and more and more companies have to use it for communication and i think they will in the future, just that right now they may not be that internet focused; this is just my opinion on this point.so again.. they did me a huge favor and have one happy customer who i will sing their praises as much as i can!!!!

Funny! I found out about this web site when I went on my test drive at Classic. So they DO know about it. I talked to our salesperson after our test drive and said that I wanted to purchase a MINI S, I was told to get them the payoff on our current car. I did that the following Monday, I phoned and was going to give the info to them and was told to fax it to them, I said I'll email it to you. That was easy for me since our salesperson had already emailed me some info on their "package deals" which are packaged goodies like floormats, a wax job and a few other things for several thousand dollars!!!! (can you say MSRP plus $$$$$) I'm afraid I want my MINI at MSRP and no more. I know there is profit built into that price. I'm glad you are happy, and I'm sure I'll go back there before I finally buy my MINI, but I have to feel that they could have done better in my case.