Chandlers Rustlington

[razdaz66]

We recently bought a JCW 4 years old as felt confident as they are a authorised dealer and mini cherished.

Car delivered with load knocking noise, also within 30 miles service lights on, and no entry fir two years in service book. also car appears to sit strange.
Several calls to chandlers And they collect car.
With them a week they state they replaced rear bushes reset service meters stamp books and reclean roof.

Car driven 120 miles driver says tyre looks deflated but will be lay of road

We arrive in London and leaving notice that passenger air bag light on unable to reset on key, the passenger window will not drop drop when open door and will not close. Then check tyres label says 2.5 bar approx 36 psi.

They were 28 28 31 and 6. and the run flat did not illuminate.

So assuming it either has a slow leak car has travelled 500 miles on motorway on its rim!!! also still some knocking on front so should they have replaced front bushes.

I was promised a call on Sunday about the light so didn't happen.

So where do we go, trust them Again, can we use another mini dealer or should we pay fir independent inspection.

[iain cooper]

absolutely shocking and shows that "cherished" means nothing.

as you have probably paid a bit over the odds for the car I would get it back to the dealer and make it clear that you want it sorted properly and refuse to take it back until you are happy.

if you are still not satisfied demand your money back or a replacement vehicle.

Iain

[Kyri1567]

I'd tell them you are going to give them a chance to sort out the problems,or your going to get an independent inspection,go to trading Standards and get them to foot the bill,I'm sure they will try and sort out your car when you threaten them with going down that route,

[1stgenmini]

I've owned my MINI for several years. I bought it with low miles a 2005. My 20 year old Porsche ran better and including my 1967 Porsche. I think the Mini is junk. It wears out tires, brakes, rotors, and the inspection came up with nothing other than "that's a MINI." The steering motor went out causing a small crash. My research shows this is a common MINI premature failure and was very expensive. Replacing rotors each time changing brake pads is ridiculous. It is interior and exterior in excellent shape but costing me what I could own another Porsche for... I miss my Miata fun driving and easy and affordable to repair. But can't sell this MINI or afford it. Help? Has anyone gone through this and what advice can you offer? I find the interior design also not smart. The glove box stuff just falls on the floor. Nowhere to put a pad or pen that doesn't end up under foot driving. Not putting down your car so don't go there. I'm trying to figure out how to own this car since I can't sell it for enough to get out of it. It has a great home and lives in a fancy garage. It is loved even though it tests my patience every tire blow out or breakdown. It does have a spare thanks for that.

[118]

I've been a customer of Chandlers Rustington for nearly 10 years, since I ordered my first MINI from them back in 2004, and have never ever had a problem with them, they've always been spot on so give them a chance to sort out your issues. I know other customers who have also been using them without a problem for a number of years - obviously it is the Christmas / New Year period as well, so it's possible that the members of staff needed to resolve your issue aren't about, especially on a Sunday

Have you tried resetting the window? Sometimes the auto drop can get a bit confused - if I remember correctly, you open the door, put the window all the way down, then press and hold the switch in the up position until the window is fully up, keep it held and the window should then drop half an inch or so to the position it goes to when you open the door.

The tyre pressure indicator isn't very reliable with slow punctures, and the trouble with runflats is that it makes it very hard to tell with a visual inspection if the tyre is flat, due to the stiff sidewalls - this isn't the first time I've heard this unfortunately.

Who have you been dealing with there?

[razdaz66]

Thanks for your comments, I have dealt with Michael Darren and Matt, they promised a call back sundayif nothing else but I had left several message over the week and never got a call.

I will try your suggestion on the window. Ref a slow leak I would not expect a car to lose so much air on all tyres if they had done all the checks but then the could not be bother to stamp service book or reset computer.
The driver run 125 miles at motorway speed.

Tonight I moved the carto get to my Clio on a flat road and abs came on again

Will ring at 9.

[razdaz66]

Just off phone from dealer

Apologises for no call back again

Says air bag light is a pre warning lamp - makes sense but didn't say that Sunday nor in book.

Windows- now says that the auto drop window on passenger side was not on a 2008 ??? Is this correct. But not that it will not stay up without playing around with button.

Cannot explain why car delivered with all tyres so different psi worse case should have been 1-2 off standard but all consistent not 31-28-28-6 and the failure of the run flat indicator.

That abs light came on / stayed onat 15mph on flat road

There is still some front clonking did they consider changing all bushes or just the cheap option as they have all had same movements etc.

Now waiting call back.