Chandlers Rustlington - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Dec 26th, 2012, 01:05 PM
MINI2 Newbie
Offline
 
Join Date: Dec 2012
Posts: 9
Local Time: 04:40 AM
Chandlers Rustlington

We recently bought a JCW 4 years old as felt confident as they are a authorised dealer and mini cherished.

Car delivered with load knocking noise, also within 30 miles service lights on, and no entry fir two years in service book. also car appears to sit strange.
Several calls to chandlers And they collect car.
With them a week they state they replaced rear bushes reset service meters stamp books and reclean roof.

Car driven 120 miles driver says tyre looks deflated but will be lay of road

We arrive in London and leaving notice that passenger air bag light on unable to reset on key, the passenger window will not drop drop when open door and will not close. Then check tyres label says 2.5 bar approx 36 psi.

They were 28 28 31 and 6. and the run flat did not illuminate.

So assuming it either has a slow leak car has travelled 500 miles on motorway on its rim!!! also still some knocking on front so should they have replaced front bushes.

I was promised a call on Sunday about the light so didn't happen.

So where do we go, trust them Again, can we use another mini dealer or should we pay fir independent inspection.
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old Dec 26th, 2012, 02:30 PM
still learning
Offline
 
Join Date: Feb 2007
Location: near Glasgow
Posts: 1,258
Local Time: 04:40 AM
Scotland Male
absolutely shocking and shows that "cherished" means nothing.

as you have probably paid a bit over the odds for the car I would get it back to the dealer and make it clear that you want it sorted properly and refuse to take it back until you are happy.

if you are still not satisfied demand your money back or a replacement vehicle.

Iain
Reply With Quote
  #3 (permalink)  
Old Dec 26th, 2012, 04:27 PM
MINI2 Newbie
Offline
 
Join Date: Dec 2012
Posts: 16
Local Time: 03:40 AM
I'd tell them you are going to give them a chance to sort out the problems,or your going to get an independent inspection,go to trading Standards and get them to foot the bill,I'm sure they will try and sort out your car when you threaten them with going down that route,
Reply With Quote
  #4 (permalink)  
Old Dec 26th, 2012, 09:01 PM
MINI2 Newbie
Offline
 
Join Date: Aug 2011
Posts: 1
Local Time: 08:40 PM
United States
United-States Don't get me wrong looking for comments

I've owned my MINI for several years. I bought it with low miles a 2005. My 20 year old Porsche ran better and including my 1967 Porsche. I think the Mini is junk. It wears out tires, brakes, rotors, and the inspection came up with nothing other than "that's a MINI." The steering motor went out causing a small crash. My research shows this is a common MINI premature failure and was very expensive. Replacing rotors each time changing brake pads is ridiculous. It is interior and exterior in excellent shape but costing me what I could own another Porsche for... I miss my Miata fun driving and easy and affordable to repair. But can't sell this MINI or afford it. Help? Has anyone gone through this and what advice can you offer? I find the interior design also not smart. The glove box stuff just falls on the floor. Nowhere to put a pad or pen that doesn't end up under foot driving. Not putting down your car so don't go there. I'm trying to figure out how to own this car since I can't sell it for enough to get out of it. It has a great home and lives in a fancy garage. It is loved even though it tests my patience every tire blow out or breakdown. It does have a spare thanks for that.
Reply With Quote
  #5 (permalink)  
Old Dec 26th, 2012, 11:47 PM
118's Avatar
118
Has met Quack Quack Jack
MINI2 Master
Offline
 
Join Date: Jun 2004
Location: West Sussex
Posts: 21,967
Local Time: 04:40 AM
United Kingdom Male View 118's Eclipse Grey & Black 2nd Gen MINI Cooper S Profile View 118's Classified Ads
I've been a customer of Chandlers Rustington for nearly 10 years, since I ordered my first MINI from them back in 2004, and have never ever had a problem with them, they've always been spot on so give them a chance to sort out your issues. I know other customers who have also been using them without a problem for a number of years - obviously it is the Christmas / New Year period as well, so it's possible that the members of staff needed to resolve your issue aren't about, especially on a Sunday

Have you tried resetting the window? Sometimes the auto drop can get a bit confused - if I remember correctly, you open the door, put the window all the way down, then press and hold the switch in the up position until the window is fully up, keep it held and the window should then drop half an inch or so to the position it goes to when you open the door.

The tyre pressure indicator isn't very reliable with slow punctures, and the trouble with runflats is that it makes it very hard to tell with a visual inspection if the tyre is flat, due to the stiff sidewalls - this isn't the first time I've heard this unfortunately.

Who have you been dealing with there?

Reply With Quote
  #6 (permalink)  
Old Dec 27th, 2012, 12:42 AM
MINI2 Newbie
Offline
 
Join Date: Dec 2012
Posts: 9
Local Time: 04:40 AM
Thanks for your comments, I have dealt with Michael Darren and Matt, they promised a call back sundayif nothing else but I had left several message over the week and never got a call.

I will try your suggestion on the window. Ref a slow leak I would not expect a car to lose so much air on all tyres if they had done all the checks but then the could not be bother to stamp service book or reset computer.
The driver run 125 miles at motorway speed.

Tonight I moved the carto get to my Clio on a flat road and abs came on again

Will ring at 9.
Reply With Quote
  #7 (permalink)  
Old Dec 27th, 2012, 08:32 AM
MINI2 Newbie
Offline
 
Join Date: Dec 2012
Posts: 9
Local Time: 04:40 AM
Just off phone from dealer

Apologises for no call back again

Says air bag light is a pre warning lamp - makes sense but didn't say that Sunday nor in book.

Windows- now says that the auto drop window on passenger side was not on a 2008 ??? Is this correct. But not that it will not stay up without playing around with button.

Cannot explain why car delivered with all tyres so different psi worse case should have been 1-2 off standard but all consistent not 31-28-28-6 and the failure of the run flat indicator.

That abs light came on / stayed onat 15mph on flat road

There is still some front clonking did they consider changing all bushes or just the cheap option as they have all had same movements etc.

Now waiting call back.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

» Recent Threads
How much do you pay in insurance?
Jul 24th, 2010 03:01 PM
Last post by snrsarg
Today 01:29 AM
82 Replies, 28,387 Views
2nd hand JCW Sytner Coventry
Jul 16th, 2014 06:38 PM
by LA3195
Last post by snrsarg
Today 01:10 AM
3 Replies, 541 Views
MPG Mini Cooper s
Jul 21st, 2014 01:50 AM
Last post by snrsarg
Today 12:59 AM
3 Replies, 435 Views
James Garner
Yesterday 11:20 PM
by mab01uk
Last post by mab01uk
Yesterday 11:20 PM
0 Replies, 71 Views
Brake shudder through steering wheel after new discs and pads.
Jul 19th, 2014 08:31 PM
Last post by Tomfromwales
Yesterday 10:09 PM
6 Replies, 420 Views
Thought I fixed it but it's still broke down
Yesterday 09:31 PM
by Dolf
Last post by Dolf
Yesterday 09:31 PM
0 Replies, 86 Views
Cooper D reving faster than engine speed
Jul 23rd, 2014 09:37 PM
Last post by The Patagonian
Yesterday 08:36 PM
2 Replies, 290 Views
Question about hood replacement
Yesterday 08:25 PM
Last post by Ender232986
Yesterday 08:25 PM
0 Replies, 87 Views
Engine overheating problem when idle
Jul 21st, 2014 05:58 PM
Last post by stevemil
Yesterday 08:22 PM
3 Replies, 408 Views
jl audio CS112LG-TW3 will it fit?
Yesterday 06:38 PM
by erictye
Last post by erictye
Yesterday 06:38 PM
0 Replies, 118 Views
Panoramic roof????
Jul 23rd, 2014 11:44 PM
Last post by davidscott
Yesterday 06:33 PM
2 Replies, 314 Views
Mini space saver wheel and fitting kit
Jul 15th, 2014 02:57 PM
by greggs
Last post by greggs
Yesterday 02:55 PM
1 Replies, 498 Views
Music Video Mini?
Yesterday 05:02 AM
by Teal
Last post by Teal
Yesterday 05:02 AM
0 Replies, 227 Views
GTI vs Cooper S True Cost to Own?
Jul 21st, 2014 03:39 AM
by hkyktms
Last post by hkyktms
Yesterday 04:33 AM
3 Replies, 635 Views
Cold start issue
Jul 23rd, 2014 11:20 PM
Last post by pokeyjoe
Yesterday 01:47 AM
1 Replies, 251 Views
phone function SMS question
Jul 23rd, 2014 08:49 PM
by nimpy
Last post by nimpy
Jul 23rd, 2014 08:49 PM
0 Replies, 249 Views
Fault code
Jul 23rd, 2014 08:06 PM
Last post by Caveman
Jul 23rd, 2014 08:19 PM
1 Replies, 193 Views
Blower controls
Jan 25th, 2014 01:36 PM
by andykb
Last post by Restyle
Jul 23rd, 2014 07:50 PM
5 Replies, 818 Views
Too good to be true?
Nov 24th, 2010 08:06 PM
Last post by mjbb
Jul 23rd, 2014 06:41 PM
5 Replies, 1,415 Views
Charge air pressure control deviation 2884
Feb 10th, 2012 05:37 PM
Last post by gloria
Jul 23rd, 2014 05:07 PM
3 Replies, 2,790 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 03:40 AM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2