I am not really surprised MINI turned down 'Goodwill' on your gearbox outside warranty as the goodwill offers on 10 year old Mini's only applies to the power steering pump, the Midland gearbox issue was never covered that way outside warranty to my knowledge? Also as you fixed this independently first with another replacement gearbox it is not really the factory original build now and any evidence of the original fault is gone.
If you had applied for goodwill 8 months ago on the power steering pump only, you might have been in with a chance but even that is unlikely now as you have already had an independent repair carried out on the pump which invalidates any claims for most manufacturers.
Sorry you have my sympathy but as said not surprised by the response but always worth a try I guess.
I heard a bloke tried to get Ford to give him a good will new water pump for his 1920 Model T, Ford said the because the warranty had expired 92 years ago they couldnt help, he wasnt too pleased either, he said how is one supposed to keep a car on the road if you have to keep buying bits for it.
There has to be a limit as to what a manufacturer is prepared to do, good will or not surely?
Ive a feeling some people think their car will be repaired for free for life, nice idea I suppose.
Sorry but this made me smirk. You can't even get free repairs on a 10 year old house, never mind a car!
I think they have been more than reasonable by funding the PS pump (I hope I read the first email properly) as they have accepted that there is a problem with them but I do not know of any precedent for gearbox replacement.
Perhaps next time you change, you should check for common failures; the glass like nature of the R50 gearbox has been well documented for many years.
Sorry if I sound harsh but, seriously, you can't expect a lifetime warranty for free.
Remember the lemon law. I bought the first of the new camaro convertibles in 88.
It kept filling with water. I kept everything and after 3 tries to fix in, 2 days before the warranty I filed.
At first they said bring it to a dealer for a special deal. The offered what every other person could have got.
A few days before trial they traded me for a new loaded 92 z28 convertible. Even trade
Do you honestly expect Mini or any other manufacturer to keep your car going for free 10 years after it was built ? I appreciate we all like to get a little something for nothing, but come on play fair. I think that any form of goodwill should be taken exactly as that....goodwill, and not treated like an alternative warranty.
Cars cost money to keep, we all have to accept that.
is only part of the story and true of Mini UK but not the dealer that sold the vehicle, who typically hide behind warranty policies to attempt to evade obligations under Sale of Goods Act
The SOGA states that for a period of 6 years that the seller of the goods has a responsibility to ensure they are fit for purpose, free of defect and suitable for the use intended. After 6 months the obligation to prove that the goods where faulty when sold is on the consumer, but a statement to the fact is adequate for this or better still independent report confirming failure and reason for this
having said the above - it doesn't apply to yourself in this instance, as the agreement is with the vender not Mini UK, and you have to notify them of issues and give them reasonable time to rectify the problem - but thought it worth pointing out - you do however have full rights with the gearbox vender, warranty policy or not under the Sale of Goods Act they are obliged to ensure the gearbox was free of defect and fit for purpose, give them reasonable time to rectify (repair, replace or refund) and failing this take them to court via small claims
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