MINI2

RBEmerson · Dec 30th, 2002, 01:40 PM

Has anybody in the Philadelphia area heard any news about when Otto's expects to open? I've had it with Don Rosen's service rep Neil (does he practice being rude or does it come naturally?) and West Chester isn't that far away for me.

jlivingood · Jan 2nd, 2003, 07:20 PM

Quote:

Originally posted by RBEmerson
Has anybody in the Philadelphia area heard any news about when Otto's expects to open? I've had it with Don Rosen's service rep Neil (does he practice being rude or does it come naturally?) and West Chester isn't that far away for me.

I heard January - so about now. I wonder if Otto's will have a loaner program? What's the story with Neil over at DR?

Jason

RBEmerson · Jan 2nd, 2003, 07:55 PM

I was hoping to hear something from Otto's but they seem to be pretty quiet. Loaners seem to be pretty much reserved for Bimmer buyers, I guess.

As to Neil Kilkenny and Don Rosen, please read my earlier post on this thread. On re-reading the post, there isn't a lot to add except Princeton MINI cleaned up the cold start problem and did an oil change (at my request) in a reasonable amount of time. And then took over an hour from the time I was told the work was done to get the car to me because someone lost the keys. Sigh...

sdmidget · Jan 2nd, 2003, 11:43 PM

I've dealt with service at DR's twice - first for the shift linkage recall and then when the AC/heater blower motor burnt out. No problems with service or "attitude".

Only negative was having to rent a car when I had to leave the MINI for the 2 days it took to get and install the blower motor.

Scheduled for my 10,000 service tomorrow morning.

[Note: when are they going to change the DR MINI website to show a correct ma to the service department? confused: ]

mfc · Jan 9th, 2003, 03:15 PM

I thought I should let all you MINI-heads know that the new Don Rosen service advisor is now Ron Piper (610)667-1919. We have hired Ron to be our EXCLUSIVE MINI advisor. If you have any concerns please call either myself or Alex (Sales Manager) at the showroom (610)667-1000.
Happy Motoring!
=Mark

jlivingood · Jan 9th, 2003, 05:34 PM

Quote:

Originally posted by mfc
I thought I should let all you MINI-heads know that the new Don Rosen service advisor is now Ron Piper (610)667-1919. We have hired Ron to be our EXCLUSIVE MINI advisor. If you have any concerns please call either myself or Alex (Sales Manager) at the showroom (610)667-1000.
Happy Motoring!
=Mark

Sounds like great news. Hope he starts to learn a lot about MINIs and has a positive attitude. I'd also encourage him to watch MINI2 to see how DR service is doing.

Great decision to have a MINI-specific service advisor!

Jason

jlivingood · Feb 11th, 2003, 08:50 PM

Got another call from Otto's today to make sure I defititely bought a MINI elsewhere. Then they asked about service. Told them I use whomever is closer and DR is about 10 minutes drive for me.

So, it sounds like perhaps they are opening soon? I have a feeling that their wait list is pretty slim since they opened so late.

Jason

RBEmerson · Feb 12th, 2003, 12:25 AM

Quote:

Originally posted by jlivingood
Got another call from Otto's today to make sure I defititely bought a MINI elsewhere. Then they asked about service. Told them I use whomever is closer and DR is about 10 minutes drive for me.

So, it sounds like perhaps they are opening soon? I have a feeling that their wait list is pretty slim since they opened so late.

Jason

But so far as you know, they haven't opened their MINI operation yet?

jlivingood · Feb 12th, 2003, 04:03 AM

Quote:

Originally posted by RBEmerson
But so far as you know, they haven't opened their MINI operation yet?

Not sure - I haven't been by their location. No one has commented here that they are open for business yet.

Jason

Dec 30th, 2002, 01:40 PM	#1
RBEmerson MINI2 Regular Join Date: Oct 2002 Location: Lansdale, PA (Phila. Local Time: 02:14 PM Posts: 69 Offline	Latest buzz on Otto's MINI dealership? Has anybody in the Philadelphia area heard any news about when Otto's expects to open? I've had it with Don Rosen's service rep Neil (does he practice being rude or does it come naturally?) and West Chester isn't that far away for me.

Jan 2nd, 2003, 07:20 PM	#2 (permalink)
jlivingood MINI2 Master Join Date: Jun 2001 Location: Philadelphia, PA, US Local Time: 07:14 PM Posts: 808 Offline	Re: Latest buzz on Otto's MINI dealership? Quote: Originally posted by RBEmerson Has anybody in the Philadelphia area heard any news about when Otto's expects to open? I've had it with Don Rosen's service rep Neil (does he practice being rude or does it come naturally?) and West Chester isn't that far away for me. I heard January - so about now. I wonder if Otto's will have a loaner program? What's the story with Neil over at DR? Jason Jason Livingood \| personal web site 2002 DS/W MINI Cooper S Thank you for signing my rear fog light petition. Now we have rear fogs! :-)

Jan 2nd, 2003, 11:43 PM	#4 (permalink)
sdmidget MINI2 Master Join Date: Aug 2001 Location: Lancaster, PA (USA) Local Time: 02:14 PM Posts: 929 Offline	I've dealt with service at DR's twice - first for the shift linkage recall and then when the AC/heater blower motor burnt out. No problems with service or "attitude". Only negative was having to rent a car when I had to leave the MINI for the 2 days it took to get and install the blower motor. Scheduled for my 10,000 service tomorrow morning. [Note: when are they going to change the DR MINI website to show a correct ma to the service department? confused: ] 2002 BRG/W [BRidGet] traded in on 2005 Jet Black/White/White Cooper [?name?] 2005 #1 wrecked by SUV on 6/03/05 2005 Jet Black/White/White Cooper (2005 #2) [?name?] picked up on 6/24/05

Jan 9th, 2003, 03:15 PM	#5 (permalink)
mfc MINI2 Regular Join Date: Apr 2002 Location: Pennsylvania Local Time: 03:14 PM Posts: 85 Offline	About DR's service I thought I should let all you MINI-heads know that the new Don Rosen service advisor is now Ron Piper (610)667-1919. We have hired Ron to be our EXCLUSIVE MINI advisor. If you have any concerns please call either myself or Alex (Sales Manager) at the showroom (610)667-1000. Happy Motoring! =Mark mfc = Mini Fast Car... Pearl Jam tune!

Jan 9th, 2003, 05:34 PM	#6 (permalink)
jlivingood MINI2 Master Join Date: Jun 2001 Location: Philadelphia, PA, US Local Time: 07:14 PM Posts: 808 Offline	Re: About DR's service Quote: Originally posted by mfc I thought I should let all you MINI-heads know that the new Don Rosen service advisor is now Ron Piper (610)667-1919. We have hired Ron to be our EXCLUSIVE MINI advisor. If you have any concerns please call either myself or Alex (Sales Manager) at the showroom (610)667-1000. Happy Motoring! =Mark Sounds like great news. Hope he starts to learn a lot about MINIs and has a positive attitude. I'd also encourage him to watch MINI2 to see how DR service is doing. Great decision to have a MINI-specific service advisor! Jason Jason Livingood \| personal web site 2002 DS/W MINI Cooper S Thank you for signing my rear fog light petition. Now we have rear fogs! :-)

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Jan 2nd, 2003, 07:55 PM	#3 (permalink)
RBEmerson MINI2 Regular Join Date: Oct 2002 Location: Lansdale, PA (Phila. Local Time: 02:14 PM Posts: 69 Offline	I was hoping to hear something from Otto's but they seem to be pretty quiet. Loaners seem to be pretty much reserved for Bimmer buyers, I guess. As to Neil Kilkenny and Don Rosen, please read my earlier post on this thread. On re-reading the post, there isn't a lot to add except Princeton MINI cleaned up the cold start problem and did an oil change (at my request) in a reasonable amount of time. And then took over an hour from the time I was told the work was done to get the car to me because someone lost the keys. Sigh...

Feb 11th, 2003, 08:50 PM	#7 (permalink)
jlivingood MINI2 Master Join Date: Jun 2001 Location: Philadelphia, PA, US Local Time: 07:14 PM Posts: 808 Offline	Another Call... Got another call from Otto's today to make sure I defititely bought a MINI elsewhere. Then they asked about service. Told them I use whomever is closer and DR is about 10 minutes drive for me. So, it sounds like perhaps they are opening soon? I have a feeling that their wait list is pretty slim since they opened so late. Jason Jason Livingood \| personal web site 2002 DS/W MINI Cooper S Thank you for signing my rear fog light petition. Now we have rear fogs! :-)

Feb 12th, 2003, 12:25 AM	#8 (permalink)
RBEmerson MINI2 Regular Join Date: Oct 2002 Location: Lansdale, PA (Phila. Local Time: 02:14 PM Posts: 69 Offline	Re: Another Call... Quote: Originally posted by jlivingood Got another call from Otto's today to make sure I defititely bought a MINI elsewhere. Then they asked about service. Told them I use whomever is closer and DR is about 10 minutes drive for me. So, it sounds like perhaps they are opening soon? I have a feeling that their wait list is pretty slim since they opened so late. Jason But so far as you know, they haven't opened their MINI operation yet?

Feb 12th, 2003, 04:03 AM	#9 (permalink)
jlivingood MINI2 Master Join Date: Jun 2001 Location: Philadelphia, PA, US Local Time: 07:14 PM Posts: 808 Offline	Re: Re: Another Call... Quote: Originally posted by RBEmerson But so far as you know, they haven't opened their MINI operation yet? Not sure - I haven't been by their location. No one has commented here that they are open for business yet. Jason Jason Livingood \| personal web site 2002 DS/W MINI Cooper S Thank you for signing my rear fog light petition. Now we have rear fogs! :-)

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