Chandlers Hailsham lose interest after payment - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old May 31st, 2014, 10:21 AM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 41
Local Time: 11:25 PM
United Kingdom Male
Chandlers Hailsham lose interest after payment

Chandlers Hailsham were great selling me what (so far) seems to be a good car - not cheap but excellent condition for 4 years old.

I found the Mini Clubman Cooper S auto I was looking for at Chandlers Hailsham; there aren't many of this model and the red one at Chandlers looked good.

The salesman was extremely helpful, sent the link to a personal video walking round and inside the car on the same day. It looked good and also convinced my otherwise doubtful wife.
The car arrived with a driver (drove it the 300+ miles), who collected my Audi TT.

But since accepting the car, I've made 5 phone calls to the salesman to sort out two minor problems and none has been returned as promised.

Seems like now the deal is done I'm always at the back of the list. One unreturned call could be accidental, five couldn't.

Not good enough. Repeat business is worth having, but treatment like this makes me doubt the integrity of the dealer. I guess some people would say that the words dealer and integrity don't go together, but I always hope otherwise.
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old May 31st, 2014, 01:47 PM
MINI2 Premium Member
MINI2 Master
Offline
 
Join Date: Mar 2012
Posts: 3,051
Local Time: 11:25 PM
United Kingdom Male
Thats the same with most things, like a house even, once youve exchanged contracts everything goes dead and quiet, you dont hear a thing, but up until the "youre committed to buy" point the sales team are onto you everyday.
Reply With Quote
  #3 (permalink)  
Old Jun 4th, 2014, 06:44 AM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 41
Local Time: 11:25 PM
United Kingdom Male
Not quite as bad as I thought

It turns out the salesman had returned my fourth call, but only after long enough that my mobile was out of signal range. He didn't try the landline numbers I've given several times, but at least he called.

The most important thing is that the car seems to be good. Has to be a plus.
Reply With Quote
  #4 (permalink)  
Old Jun 10th, 2014, 02:14 PM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 41
Local Time: 11:25 PM
United Kingdom Male
Helpful Chandlers salesman

When I couldn't get the Bluetooth to connect to my windows phone, a salesman called Wayne spent at least 20 minutes sitting in a car talking me through connection. It didn't work out, but 10 out of 10 for effort.
Reply With Quote
  #5 (permalink)  
Old Jun 11th, 2014, 06:43 PM
MINI2 Newbie
Offline
 
Join Date: Jun 2014
Posts: 10
Local Time: 11:25 PM
United Kingdom
Unfortunately salesmen have odd days off throughout the week because of their weekend rotas. It can be difficult to contact exactly who you require.
BMW's and MINI's work well with iPhones and iPods, but annoyingly BMW doesn't seem to support windows or android operating systems very well. This could well be the cause for your unsuccessful pairing of your windows phone to the car's bluetooth.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

» Recent Threads
Wheel arch - advice please :)
Today 10:08 PM
Last post by dave_282
Today 10:08 PM
0 Replies, 1 Views
The new MINI voted "Classic of the Future"
Today 07:08 PM
by mab01uk
Last post by Caveman
Today 09:04 PM
1 Replies, 68 Views
Power Steering - not gone but acting up
Today 02:23 PM
Last post by Caveman
Today 09:01 PM
2 Replies, 122 Views
Bonnet gap bigger on one side
Oct 15th, 2014 05:28 PM
Last post by chris0074
Today 08:42 PM
10 Replies, 946 Views
Fuel Consumption in Mini Cooper D 2014
Yesterday 08:09 PM
Last post by chris0074
Today 08:41 PM
7 Replies, 247 Views
Problem after problem!! Help please!!
Today 08:32 PM
Last post by Cantraig
Today 08:32 PM
0 Replies, 73 Views
MINI Customer Support - Spec list via VIN number
Today 02:46 PM
Last post by chris0074
Today 08:31 PM
5 Replies, 144 Views
R56 Aux input volume???????
Oct 20th, 2014 04:00 PM
Last post by peteski2014
Today 07:31 PM
3 Replies, 382 Views
sunroof issue seeking repair suggestions in Toronto
Today 07:19 PM
by wheaten
Last post by wheaten
Today 07:19 PM
0 Replies, 63 Views
Start/Stop engine button illuminated when car is locked
Yesterday 08:07 PM
Last post by chris0074
Today 07:09 PM
5 Replies, 211 Views
2001 Cooper wheel nut key
Oct 20th, 2014 05:05 PM
Last post by Caveman
Today 05:29 PM
7 Replies, 466 Views
sunroof issue seeking repair suggestions in Toronto
Today 05:28 PM
by wheaten
Last post by wheaten
Today 05:28 PM
0 Replies, 75 Views
Mini Cooper Wheels.
Today 04:40 PM
by Fraze
Last post by Fraze
Today 04:40 PM
0 Replies, 78 Views
odd front wheels
Today 11:38 AM
by fazned
Last post by fazned
Today 02:56 PM
2 Replies, 128 Views
2015 Roadster S Backup Light(s)?
Oct 11th, 2014 12:19 PM
Last post by karlos9191
Today 12:36 PM
2 Replies, 470 Views
Misfiring R55 JCW engine in 6th gear between 2k-3k RPM with throttle wide open
Yesterday 10:30 AM
Last post by ihughes
Today 09:35 AM
7 Replies, 578 Views
2001 Mini Cooper - heater not working
Today 08:41 AM
by TreezaB
Last post by TreezaB
Today 08:41 AM
0 Replies, 126 Views
JCW intercooler intake grille.
Oct 19th, 2014 08:06 PM
Last post by davidscott
Today 07:11 AM
4 Replies, 461 Views
Mini Clubman Barn Doors Won't Lock
Today 03:51 AM
Last post by chrysler300
Today 03:51 AM
0 Replies, 152 Views
Will I get jipped?
Yesterday 11:14 PM
Last post by whaap
Today 03:03 AM
2 Replies, 206 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 10:25 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2