Chandlers Hailsham lose interest after payment - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old May 31st, 2014, 10:21 AM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 36
Local Time: 08:38 AM
United Kingdom Male
Chandlers Hailsham lose interest after payment

Chandlers Hailsham were great selling me what (so far) seems to be a good car - not cheap but excellent condition for 4 years old.

I found the Mini Clubman Cooper S auto I was looking for at Chandlers Hailsham; there aren't many of this model and the red one at Chandlers looked good.

The salesman was extremely helpful, sent the link to a personal video walking round and inside the car on the same day. It looked good and also convinced my otherwise doubtful wife.
The car arrived with a driver (drove it the 300+ miles), who collected my Audi TT.

But since accepting the car, I've made 5 phone calls to the salesman to sort out two minor problems and none has been returned as promised.

Seems like now the deal is done I'm always at the back of the list. One unreturned call could be accidental, five couldn't.

Not good enough. Repeat business is worth having, but treatment like this makes me doubt the integrity of the dealer. I guess some people would say that the words dealer and integrity don't go together, but I always hope otherwise.
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old May 31st, 2014, 01:47 PM
MINI2 Premium Member
MINI2 Master
Online
 
Join Date: Mar 2012
Posts: 2,977
Local Time: 08:38 AM
United Kingdom Male
Thats the same with most things, like a house even, once youve exchanged contracts everything goes dead and quiet, you dont hear a thing, but up until the "youre committed to buy" point the sales team are onto you everyday.
Reply With Quote
  #3 (permalink)  
Old Jun 4th, 2014, 06:44 AM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 36
Local Time: 08:38 AM
United Kingdom Male
Not quite as bad as I thought

It turns out the salesman had returned my fourth call, but only after long enough that my mobile was out of signal range. He didn't try the landline numbers I've given several times, but at least he called.

The most important thing is that the car seems to be good. Has to be a plus.
Reply With Quote
  #4 (permalink)  
Old Jun 10th, 2014, 02:14 PM
Guitarmaker
Offline
 
Join Date: May 2014
Posts: 36
Local Time: 08:38 AM
United Kingdom Male
Helpful Chandlers salesman

When I couldn't get the Bluetooth to connect to my windows phone, a salesman called Wayne spent at least 20 minutes sitting in a car talking me through connection. It didn't work out, but 10 out of 10 for effort.
Reply With Quote
  #5 (permalink)  
Old Jun 11th, 2014, 06:43 PM
MINI2 Newbie
Offline
 
Join Date: Jun 2014
Posts: 10
Local Time: 08:38 AM
United Kingdom
Unfortunately salesmen have odd days off throughout the week because of their weekend rotas. It can be difficult to contact exactly who you require.
BMW's and MINI's work well with iPhones and iPods, but annoyingly BMW doesn't seem to support windows or android operating systems very well. This could well be the cause for your unsuccessful pairing of your windows phone to the car's bluetooth.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

» Hot Topics This Week
New Online Magazine for Track Day Enthusiasts - (21 replies)
Warning lights - (18 replies)
Carbon build up on inlet valves - (15 replies)
heat problem - (13 replies)
ABS Sensor - (13 replies)
» Recent Threads
R50 Problems, how common?
Aug 10th, 2014 11:08 AM
by aypea
Last post by dsakko
Today 06:16 AM
7 Replies, 751 Views
Thought id play with lights coz I was bored
Today 01:54 AM
Last post by NottsaboutMINI
Today 01:54 AM
0 Replies, 78 Views
What is this sound? R53
Today 12:04 AM
by gmb
Last post by SteveAus
Today 01:42 AM
1 Replies, 89 Views
Warning lights
Feb 25th, 2010 04:52 PM
Last post by Dave Elliott
Yesterday 11:28 PM
18 Replies, 6,685 Views
Runflat Light On?
Mar 31st, 2010 08:05 AM
by AlanJCW
Last post by Dave Elliott
Yesterday 11:26 PM
7 Replies, 1,595 Views
ABS Sensor
Apr 8th, 2010 09:58 AM
by Sealsey
Last post by Dave Elliott
Yesterday 11:25 PM
13 Replies, 6,455 Views
All wheel spin related warning lights are on after wheel bearing replacement
May 12th, 2012 11:29 PM
by suvnot
Last post by Dave Elliott
Yesterday 11:17 PM
9 Replies, 2,698 Views
Hey admins!
Yesterday 11:32 AM
by doxbike
Last post by timp
Yesterday 08:28 PM
4 Replies, 205 Views
2006 R53 vs 2009 R56
Yesterday 06:23 PM
Last post by Caveman
Yesterday 07:05 PM
3 Replies, 154 Views
Spare key question
Yesterday 05:31 PM
by moblies
Last post by moblies
Yesterday 05:31 PM
0 Replies, 128 Views
Cannot see video or album artwork on visual boost
Yesterday 03:33 PM
by rich345
Last post by rich345
Yesterday 03:33 PM
0 Replies, 107 Views
R53 Cooper S starting issues.
Yesterday 03:14 PM
by D8DEL
Last post by D8DEL
Yesterday 03:14 PM
0 Replies, 125 Views
57 Cooper S boot and passenger door
Aug 23rd, 2014 01:07 PM
Last post by **KOOPERS57**
Yesterday 03:14 PM
4 Replies, 507 Views
2015 Countryman
Yesterday 12:59 PM
by Sophia7
Last post by Sophia7
Yesterday 12:59 PM
0 Replies, 135 Views
What is this sound? R53
Yesterday 10:01 AM
by gmb
Last post by gmb
Yesterday 12:09 PM
2 Replies, 184 Views
2013 Hardtop 110v outlet
Aug 30th, 2014 06:33 AM
Last post by timp
Yesterday 09:16 AM
6 Replies, 367 Views
Jcw seats
Yesterday 09:02 AM
Last post by Kbizzle84
Yesterday 09:02 AM
0 Replies, 143 Views
MINI Reveals New Turbo 3-Cylinder
Sep 30th, 2013 12:03 AM
Last post by MaryJRuiz
Yesterday 06:52 AM
4 Replies, 8,267 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 07:38 AM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2