Excellent sales and aftersales support at Berry Heathrow - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Jun 23rd, 2014, 05:23 PM
MINI2 Newbie
Offline
 
Join Date: Mar 2014
Posts: 5
Local Time: 11:21 PM
United Kingdom
Excellent sales and aftersales support at Berry Heathrow

I purchased my MINI Cooper S in April from Gemma at Berry Heathrow with assistance of Gemma. She went out of her way to find a suitable vehicle for me which happened to advertised by a private dealership. It was bought into the dealership as an approved used car. this was important to me as I wanted the reassurance of having a proper warranty and customer service from MINI. I'm rather happy I made that decision!

Within a week of owning the vehicle it developed a fault with the tyre pressure sensor system which I promptly reported to Douglas who was very quick to take action by requesting I bring the vehicle in for inspection. I was offered a courtesy car which was essential for me being a shift worker. Douglas kept in frequent contact with myself via the telephone with any progress and informed me that my car would be ready the following morning.

I enjoyed over a month with my MINI before two more faults became apparent. The DVD based sat nav system was frequently locking-up and showing read errors; I also experienced a fault with the nearside rear light cluster. I phoned Berry Heathrow and spoke to Douglas again, he was very professional and courteous and offered me another courtesy car whilst my car was with the service department. As before, Douglas kept in frequent contact with me with any progress. I was delighted to be told the car was ready the following morning with both faults being rectified.

Bad luck does come in threes, and a more serious fault developed which manifested as an intermittent noise coming from the car when pulling off. Being intermittent the fault was hard to diagnose and understandably the service team needed to experience the noise so it could be diagnosed. The morning of 17th the noise was apparent when starting the car in the morning. As a result I used the MINI recovery service who took my car to Berry MINI. The morning of 18/6/2014 I received a call from Douglas to report the car was in the garage being diagnosed. Shortly after I had a follow-up call from him reporting that they needed to ‘Replace the clutch and flywheel due to water ingress from the coolant thermostat housing, oil leak from the timing tensioner’. Much to my surprise I was told the work was already in progress and the car would be ready the following morning. As promised, Douglas called again to inform me my car was ready for collection on the 19th.
I cannot express how impressed and grateful I am to Douglas and the service team for the efficient, professional and consistent service they have delivered. On every occasion I have received a courtesy car, been kept up-to-date with any progress and most importantly received my car back promptly.

I can sincerely say that this is the best customer service that I have ever received. For the first time I felt like a valued customer, even though I recognise that I wasn’t their ‘biggest’ spender.
Reply With Quote
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

» Recent Threads
Bought 2003 after 5 yrs of sitting; help!
Yesterday 06:59 PM
Last post by Colin RedGriff
Today 09:08 PM
5 Replies, 289 Views
IMPORTANT. Have you had a power steering pump failure? Please vote YES or NO!!!
Jan 22nd, 2004 11:45 AM
by waynef
Last post by Caveman
Today 08:05 PM
1,110 Replies, 330,905 Views
2014 Paris Motor Show Coverage
Today 07:33 PM
Last post by AutoGuide.com
Today 07:33 PM
0 Replies, 70 Views
Tow Hitch for '13 Roadster
Feb 17th, 2014 05:56 AM
Last post by StarFlyr
Today 06:45 PM
15 Replies, 1,635 Views
Palo Uber Rear Wing Extension
Nov 7th, 2008 08:01 AM
Last post by Yads
Today 02:32 PM
6 Replies, 2,059 Views
Need advice on what a mechanic "said "
Sep 24th, 2014 05:55 AM
Last post by djcheezy
Today 02:15 PM
7 Replies, 2,214 Views
Mini Cooper S Parts program
Yesterday 02:46 AM
Last post by djcheezy
Today 12:46 PM
2 Replies, 296 Views
Engine Noise / Resonance
Feb 4th, 2004 07:21 PM
Last post by vlado.rekso
Today 11:17 AM
16 Replies, 1,654 Views
$105 @ Willow Springs Big Willow October 11-12, 2014
Today 08:36 AM
by harvie
Last post by harvie
Today 08:36 AM
0 Replies, 105 Views
Window faulty? Help
Today 03:07 AM
Last post by m3ntal_l2
Today 03:07 AM
0 Replies, 160 Views
Window weird noise
Today 03:07 AM
Last post by m3ntal_l2
Today 03:07 AM
0 Replies, 136 Views
Exhaust on R53 '05 'S'
Sep 19th, 2014 07:28 PM
Last post by ExclusiveWorkshops
Yesterday 10:19 PM
6 Replies, 617 Views
MINI Breakers.....
Yesterday 10:15 PM
by mab01uk
Last post by mab01uk
Yesterday 10:15 PM
0 Replies, 181 Views
Serpentine belt tensioner
Sep 19th, 2014 01:36 PM
Last post by ExclusiveWorkshops
Yesterday 10:06 PM
1 Replies, 328 Views
Timing Chain Tensioner
Sep 27th, 2014 03:15 PM
by TonyR53
Last post by ExclusiveWorkshops
Yesterday 10:01 PM
3 Replies, 536 Views
2015 Countryman
Aug 31st, 2014 12:59 PM
by Sophia7
Last post by Jenna704
Yesterday 08:21 PM
2 Replies, 648 Views
headlight problem 😕
Aug 7th, 2014 11:30 AM
by gadger
Last post by sharpster74
Yesterday 07:53 PM
1 Replies, 419 Views
tempremental xenon headlights
Aug 29th, 2014 08:38 PM
Last post by sharpster74
Yesterday 07:45 PM
2 Replies, 590 Views
Which rear wiper
Sep 25th, 2014 07:14 PM
by moblies
Last post by Wheelnut3104
Yesterday 06:55 PM
1 Replies, 383 Views
2011 mini clubman temperture sensor
Yesterday 06:33 PM
by S17cky
Last post by S17cky
Yesterday 06:33 PM
0 Replies, 143 Views
» Premium
» Auto Insurance
» Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 10:21 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2