2nd hand JCW Sytner Coventry - MINI Cooper Forum
Go Back   MINI Cooper Forum > All Models & Variants > Dealership Feedback


Dealership Feedback Discuss your experiences with MINI dealers worldwide

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
Sytner Coventry snrsarg Dealership Feedback 0 Sep 28th, 2012 02:19 PM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Jul 16th, 2014, 06:38 PM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
United-Kingdom 2nd hand JCW Sytner Coventry

Bought my 2010 JCW from Sytner Coventry. The sales process was quick and pain free, they were happy to take my money. However, two weeks later the car is having several issues fixed, albeit under warranty. I feel that these things should have been spotted before handing the car over and resolved.

Also car dealers really need to learn how to clean cars mine still had McDonald's receipts in it from last year! and was generally dirty.

So overall not that impressed with the car or the dealer. Hopefully my opinion of the car improves, wouldn't want to be stuck with it for the next few years if it doesn't.

Cheers
L
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old Jul 17th, 2014, 02:25 PM
MINI2 Regular
Offline
 
Join Date: Feb 2003
Location: Wokingham, Berkshire
Posts: 125
Local Time: 06:58 AM
United Kingdom
Maybe you should not have taken delivery of the car if some things were obviously not right e.g. its was dirty.

When I bought my other car last year (Mercedes) I was led through a handover process which required me to inspect the car to ensure I was happy with every aspect of it; as well as full instruction on how to pair my phone with the bluetooth etc and where all the important bits were under the bonnet & in the boot.

If you bought your MINI under the used 'cherished' scheme I would expect much the same treatment from any BMW MINI dealer.

At the very least you should be getting a full valet from them before they return it.

And yes, they should have fixed anything that needed doing 'under warranty' before they delivered it.

I'd make a fuss about your treatment and see if you can pin them down for a free service whenever it comes due.

Spike
Reply With Quote
  #3 (permalink)  
Old Jul 18th, 2014, 12:49 PM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
Hi, thanks for the reply. It was a Mini cherished car and was subjected to a valet although not a very good one. I intend to make a fuss, I do really like the car I just wouldn't get another one from that dealer. They have given me no reason to trust them.
Reply With Quote
  #4 (permalink)  
Old Jul 25th, 2014, 01:10 AM
MINI2 Newbie
Offline
 
Join Date: May 2010
Posts: 19
Local Time: 06:58 AM
United Kingdom
We have stopped going to Sytner Coventry, it was a case of 3 strikes and out.

Each of the last 3 times it's been in for work, they've fudged up something or another.

1. Never let them clean it, their sponges and leathers are filthy and will just scratch your car. Each of the last 3 times I have asked them for NO WASH, and left a sign in the car, and each time, guess what, they [del]cleaned it[/del] pushed some dirt around

2. Our car is an auto as SWMBO can only drive autos. Last time we booked a courtesy car, had to wait 3 weeks for an appointment when they had an Auto free - turn up at the garage for service, courtesy car is a fudging manual

3. They changed the brake fluid 5 weeks ago - the service indicator has just come on for a brake fluid change.

4. Last MOT was done one day too early, despite our instructions, meaning we did not get the 13 months we wanted by booking in early.

4. They usually forget to stamp the book

On the plus side, they did help us with an out-of-warranty claim for a busted thermostat valve.

Will be trying either Northampton or Warwick next time for service
Reply With Quote
  #5 (permalink)  
Old Jul 25th, 2014, 11:09 AM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
Hi snrsarg, glad I'm not the only one.
I made myself very clear and told them not to clean. However, after now spending half a day cleaning the car myself it appears I have some new scratches and a small dent in the passenger door along with some tool marks on the engine / airbox cover. Not happy at all.

I need to find a specialist bmw / mini garage that I can go to
Reply With Quote
  #6 (permalink)  
Old Jul 26th, 2014, 09:49 AM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
United-Kingdom

Had to go back to the dealer today with more issues, weren't able to fix so its booked in for Monday. Only positive thing I will say about the dealer is the service guy Chris. Who seems to be the only one who knows what he is talking about.
Reply With Quote
  #7 (permalink)  
Old Jul 27th, 2014, 01:32 PM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
Quote: Originally Posted by twotwins (original)
try jason at millsys he better than dealers and has the kit also breaks and sells nuneaton way think he on facebook to nice man good service to

Thanks!
Reply With Quote
  #8 (permalink)  
Old Jul 28th, 2014, 11:37 AM
MINI2 Newbie
Offline
 
Join Date: Mar 2014
Location: Farnham, Surrey
Posts: 13
Local Time: 06:58 AM
United Kingdom Male
Hi im sure it will be sorted in time.... But I had the same issue with Ridgeway in Salisbury, the salesman did a great job and promised the earth but when it was delivered I had several issues which has just taken the edge off the whole experience, there were quite a few scratches and marks on the car that I had not noticed before also a parcel shelf missing, vanity sun shade broken, aircon had a wiring fault and there was knocking from the suspension, and it smelt very musty and was not clean, the sales guy said he would send a touch up stick out to me but it never arrived no surprise there then.
Most of these have been sorted by Ridgeway in Hook who have been very good, I thought the 2nd hand cars they sold were the best of the bunch clearly not....
Reply With Quote
  #9 (permalink)  
Old Jul 29th, 2014, 08:25 AM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
Hi Hopefully the car is now fixed. I don't think that having to go back to get things fixed has been my main concern, I've just been really disappointed by the lack of love I've felt from the dealer after handing over a large amount of cash and the lack of attention to detail. Poor customer service. I wouldn't buy a car from this dealer again.
Reply With Quote
  #10 (permalink)  
Old Jul 29th, 2014, 01:19 PM
MINI2 Premium Member
MINI2 Master
Offline
 
Join Date: Mar 2012
Posts: 3,056
Local Time: 06:58 AM
United Kingdom Male
If youre really fussy about your cars wouldnt it be better to buy brand new instead of buying something someone else has chucked out?

I always see buying secondhand as why should I buy something someone else doesnt want, if it wasnt good enough for them then why should I be expected to buy it kind of thing.
Reply With Quote
  #11 (permalink)  
Old Jul 29th, 2014, 03:28 PM
MINI2 Newbie
Offline
 
Join Date: Jul 2014
Location: West Midlands
Posts: 25
Local Time: 06:58 AM
United Kingdom Male
United-Kingdom

Quote: Originally Posted by The Nun (original)
If youre really fussy about your cars wouldnt it be better to buy brand new instead of buying something someone else has chucked out?

I always see buying secondhand as why should I buy something someone else doesnt want, if it wasnt good enough for them then why should I be expected to buy it kind of thing.

True and I have bought brand new in the past and still received **** service but more often than not the car didn't have faults. Way I see it the car shouldn't be sold with 'issues' be it new or not. And customer service shouldn't be better or worse if I am buying used or new. Oh and I didn't have 20k + to buy a new JCW and if in the future I did I wouldn't use this dealer.

Cheers
L
Reply With Quote
  #12 (permalink)  
Old Jul 29th, 2014, 06:10 PM
MINI2 Newbie
Offline
 
Join Date: Jun 2014
Posts: 16
Local Time: 06:58 AM
England
Mini dealer in Bristol.

Whilst a lot of dealer feedback isn't always complimentary, I would like to say how well I've been treated by Dick Lovett in Bristol.
I don't have any experience of their sales staff but their spares,service reception and workshop staff are outstanding with their courteous,helpful and efficient help.
In particular the workshop manager who went out of his way to solve a rattle and when he knew I was mechanically-inclined and able,invited me in to see a Mini cylinder head which had burnt a valve. We also discussed the 'coking-up' problem and he told me about the walnut cleaning method.
Using Shell premium petrol helps to minimise this phenomenon. The manager also told me he'd been with Mini since 2001 so has a wealth of experience.
Reply With Quote
Thanks for this post from:
Sponsored Links
Advertisement
 
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sytner Coventry snrsarg Dealership Feedback 0 Sep 28th, 2012 02:19 PM

» Recent Threads
Window faulty? Help
Oct 1st, 2014 03:07 AM
Last post by Mid Life Mini
Today 04:23 AM
2 Replies, 325 Views
Window weird noise
Oct 1st, 2014 03:07 AM
Last post by m3ntal_l2
Today 03:15 AM
1 Replies, 377 Views
R50 Window Issue
Sep 27th, 2014 11:21 PM
Last post by m3ntal_l2
Today 03:13 AM
1 Replies, 377 Views
Heating Issue
Today 02:59 AM
Last post by Emonator
Today 02:59 AM
0 Replies, 35 Views
New Online Magazine for Track Day Enthusiasts
Apr 14th, 2014 12:56 AM
Last post by AutoTrackDay
Today 01:44 AM
30 Replies, 5,805 Views
Fan Stays on after Switching off Engine
Oct 17th, 2014 09:29 PM
Last post by burakace
Today 12:41 AM
3 Replies, 417 Views
PAS Fluid Leak HELP!!
Oct 15th, 2014 07:16 PM
Last post by SeanC
Yesterday 11:44 PM
8 Replies, 777 Views
MOT Advisories - Would you buy this car?
Yesterday 01:34 PM
Last post by SeanC
Yesterday 11:28 PM
2 Replies, 211 Views
Erratic engine speed when cold
Oct 19th, 2014 09:56 AM
Last post by tyred bob
Yesterday 08:37 PM
1 Replies, 313 Views
Clutch/engine problem
Yesterday 07:33 PM
Last post by jamieeccles123
Yesterday 07:33 PM
0 Replies, 104 Views
Key scratch to body work - Edinburgh
Yesterday 06:31 PM
by Dudlg0
Last post by Dudlg0
Yesterday 06:31 PM
0 Replies, 108 Views
MINI Remote Central Locking Won't Unlock
Yesterday 05:33 PM
by KrisL
Last post by KrisL
Yesterday 05:33 PM
0 Replies, 113 Views
help needed for choosing the tensioner
Yesterday 05:13 PM
by tianfa1
Last post by tianfa1
Yesterday 05:13 PM
0 Replies, 115 Views
R56 Footwell module dead
Jul 15th, 2014 04:19 AM
by miniuy
Last post by yourmate
Yesterday 04:19 PM
7 Replies, 1,385 Views
Annoying vibration in the dashboard
Feb 14th, 2012 12:38 AM
Last post by ryanharris
Yesterday 01:01 PM
8 Replies, 3,293 Views
LED Daytime running lights - retro fit
Apr 15th, 2014 06:08 PM
Last post by french01
Yesterday 12:57 PM
7 Replies, 1,501 Views
What Sat nav cd do I need?
Yesterday 11:47 AM
Last post by uk_ricky_uk
Yesterday 11:55 AM
1 Replies, 117 Views
Paint warrenty
Yesterday 10:16 AM
by Peter85
Last post by The Nun
Yesterday 11:52 AM
1 Replies, 131 Views
Drivers door actuator, fitment?
Oct 6th, 2014 05:13 PM
Last post by uk_ricky_uk
Yesterday 11:49 AM
2 Replies, 466 Views
Misfiring R55 JCW engine in 6th gear between 2k-3k RPM with throttle wide open
Oct 21st, 2014 10:30 AM
Last post by Mr Muffin
Yesterday 11:00 AM
8 Replies, 979 Views
» Premium
» Auto Insurance
Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 05:58 AM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2