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Sytner Coventry snrsarg Dealership Feedback 0 Sep 28th, 2012 02:19 PM

 
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Old Jul 16th, 2014, 06:38 PM
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Join Date: Jul 2014
Location: West Midlands
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Local Time: 08:43 PM
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United-Kingdom 2nd hand JCW Sytner Coventry

Bought my 2010 JCW from Sytner Coventry. The sales process was quick and pain free, they were happy to take my money. However, two weeks later the car is having several issues fixed, albeit under warranty. I feel that these things should have been spotted before handing the car over and resolved.

Also car dealers really need to learn how to clean cars mine still had McDonald's receipts in it from last year! and was generally dirty.

So overall not that impressed with the car or the dealer. Hopefully my opinion of the car improves, wouldn't want to be stuck with it for the next few years if it doesn't.

Cheers
L
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Old Jul 17th, 2014, 02:25 PM
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Join Date: Feb 2003
Location: Wokingham, Berkshire
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Maybe you should not have taken delivery of the car if some things were obviously not right e.g. its was dirty.

When I bought my other car last year (Mercedes) I was led through a handover process which required me to inspect the car to ensure I was happy with every aspect of it; as well as full instruction on how to pair my phone with the bluetooth etc and where all the important bits were under the bonnet & in the boot.

If you bought your MINI under the used 'cherished' scheme I would expect much the same treatment from any BMW MINI dealer.

At the very least you should be getting a full valet from them before they return it.

And yes, they should have fixed anything that needed doing 'under warranty' before they delivered it.

I'd make a fuss about your treatment and see if you can pin them down for a free service whenever it comes due.

Spike
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Old Jul 18th, 2014, 12:49 PM
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Hi, thanks for the reply. It was a Mini cherished car and was subjected to a valet although not a very good one. I intend to make a fuss, I do really like the car I just wouldn't get another one from that dealer. They have given me no reason to trust them.
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