MINI2

myluplymini · Jan 29th, 2003, 04:35 PM

Does anyone have much experience of the Mini dealers in North London/Hertfordshire areas with regards to servicing, repairs & after sales service in general?

My vehicle is with a dealer in herts. (not naming them until I get my car back!) for a warranty repair and it is difficult to get an answer from them regards progress.

They dont ring you back when they say they will.

They dont make sure the courtesy car extensions are up to date.

They took ages to find a problem when the Mini emergency service engineer took 10 minutes & when told of the problem they still couldn't fix it after having the vehicle for over a week. (funny how parts are always due tommorrow & never today)

Furthermore, I expect more than a shabby waiting room with dirty uncomfortable seats & a lengthy wait before anyone notices your arrival. Especially so after spending £18,000 on a car.

Anyone who knows of a more friendly & helpful dealer in the area please, please, please let me know!

Cheers!

Rich-UK · Jan 30th, 2003, 11:16 AM

Sytner Gerrards Cross have an excellent service department. I took my BMW there until I realised a service cost half the price to take it to a specialist instead. But as you have TLC, cost isn't an issue!

I'm getting my MINI from Stephen James in Enfield, they have just built a big service center, I don't know how good it is yet, but might be worth a try if it's closer.

Milcars suck

myluplymini · Jan 30th, 2003, 02:42 PM

Cheers for that.

Might try Stephen James for my next pitstop. It's a bit closer to me than Styners.

So you recognised the dealer I went to then? Was that by the location or by the level of customer service? ;-)

Ginger · Jan 30th, 2003, 03:23 PM

Is Luton too far to travel? I got my car from Specialist Luton, and there standard of service has always been excellent. Wouldn't recommend Specialist Stevenage - too many bad stories!!

steve.tagg · Jan 31st, 2003, 05:02 PM

Quote:

Is Luton too far to travel? I got my car from Specialist Luton, and there standard of service has always been excellent. Wouldn't recommend Specialist Stevenage - too many bad stories!!

But is 10 miles too far to walk? Shouldn't you have been working from home at 3:30? Not surfing the message board.

PS Hows your mini since it's night in the snow on its own??!!

Rich-UK · Feb 2nd, 2003, 11:51 PM

It was just a guess

26 days to go

Jan 29th, 2003, 04:35 PM	#1
myluplymini MINI2 Regular Join Date: Sep 2002 Location: London, UK Local Time: 07:20 PM Posts: 70 Offline	Mini Servicing in North London - Hertfordshire Does anyone have much experience of the Mini dealers in North London/Hertfordshire areas with regards to servicing, repairs & after sales service in general? My vehicle is with a dealer in herts. (not naming them until I get my car back!) for a warranty repair and it is difficult to get an answer from them regards progress. They dont ring you back when they say they will. They dont make sure the courtesy car extensions are up to date. They took ages to find a problem when the Mini emergency service engineer took 10 minutes & when told of the problem they still couldn't fix it after having the vehicle for over a week. (funny how parts are always due tommorrow & never today) Furthermore, I expect more than a shabby waiting room with dirty uncomfortable seats & a lengthy wait before anyone notices your arrival. Especially so after spending £18,000 on a car. Anyone who knows of a more friendly & helpful dealer in the area please, please, please let me know! Cheers! EB/W Cooper S - Chilli Pack - Sunroof - MFSW - build date August '02

Jan 30th, 2003, 02:42 PM	#3 (permalink)
myluplymini MINI2 Regular Join Date: Sep 2002 Location: London, UK Local Time: 07:20 PM Posts: 70 Offline	Thanks! Cheers for that. Might try Stephen James for my next pitstop. It's a bit closer to me than Styners. So you recognised the dealer I went to then? Was that by the location or by the level of customer service? ;-) EB/W Cooper S - Chilli Pack - Sunroof - MFSW - build date August '02

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Praiswe for MINI Hexagon, north London	Marsh	Dealership Feedback	3	Oct 6th, 2008 01:50 PM
North London Mini Owners???	miniman23	UK & Ireland Discussion & Event Planning	5	Mar 26th, 2006 09:05 PM
North London Mini Meet	Ventura	UK & Ireland Discussion & Event Planning	9	Jul 18th, 2002 05:41 PM
Want 2 organize north london mini meet?!	Ventura	UK & Ireland Discussion & Event Planning	28	Jun 6th, 2002 10:34 AM

MINI2

Fuel for your MINI obsession

Discuss your experiences with MINI dealers worldwide

Today
Sponsors	Sponsored Links Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts. Register your free account today and become a member of MINI2 - MINI Forum

Jan 30th, 2003, 11:16 AM	#2 (permalink)
Rich-UK MINI2 Regular Join Date: Sep 2002 Location: Bucks, UK Local Time: 08:20 PM Posts: 252 Offline	Sytner Gerrards Cross have an excellent service department. I took my BMW there until I realised a service cost half the price to take it to a specialist instead. But as you have TLC, cost isn't an issue! I'm getting my MINI from Stephen James in Enfield, they have just built a big service center, I don't know how good it is yet, but might be worth a try if it's closer. Milcars suck

Jan 30th, 2003, 03:23 PM	#4 (permalink)
Ginger Lovin my iPod Join Date: Mar 2002 Location: Back darn sarf Local Time: 07:20 PM Posts: 1,957 Offline	Is Luton too far to travel? I got my car from Specialist Luton, and there standard of service has always been excellent. Wouldn't recommend Specialist Stevenage - too many bad stories!!

Jan 31st, 2003, 05:02 PM	#5 (permalink)
steve.tagg MINI2 Newbie Join Date: Jan 2003 Local Time: 07:20 PM Posts: 1 Offline	Quote: Is Luton too far to travel? I got my car from Specialist Luton, and there standard of service has always been excellent. Wouldn't recommend Specialist Stevenage - too many bad stories!! But is 10 miles too far to walk? Shouldn't you have been working from home at 3:30? Not surfing the message board. PS Hows your mini since it's night in the snow on its own??!!

Feb 2nd, 2003, 11:51 PM	#6 (permalink)
Rich-UK MINI2 Regular Join Date: Sep 2002 Location: Bucks, UK Local Time: 08:20 PM Posts: 252 Offline	It was just a guess 26 days to go

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)