I just wanted to know if there were other people out there that have had negative experiences from this dealer. I would like to hear what the outcome was.
Hi, I'm currently going through an awful ordeal with Stephen James Blackheath. MINI UK seem to be useless in helping out. Spoke to Mr Jim O’Donnell, Head of Business and he's been useless.
I was told parts were replaced, quoted prices and when I pushed them as to why they'd been replaced they backed down and told me the work hadn't been done!
Shocking!
I'm going to post the full details when I get time!
I was told parts were replaced, quoted prices and when I pushed them as to why they'd been replaced they backed down and told me the work hadn't been done!
Shocking!
I'm going to post the full details when I get time!
Charging you for parts not replaced? :eeksurprise: thats frauduent Im sure, I bet you could sue them, get a new MINI as compensation etc etc.
Pity you spotted/queried it before you took the car away as afterwards you would have had them over a barrel.
Thats dreadful!
Even after speaking to Mr Jim O’Donnell, Head of Business at Stephen James Blackheath, and after him admitting:
Staff at Stephen James Blackheath should have dealt with my case differently
Extra training was required for some staff, regarding communicating correct mechanical issues
I was given false information, quoted prices for work that had not been carried out which were only uncovered after I researched the issues and spoke to other MINI dealerships
I was spoken to in a manner that was not in line with their values. May I remind you I was asked to take my vehicle elsewhere to be fixed when questioning being told parts had been replaced that had not.
They offered nothing! Even MINI UK now are saying they can't do anything! Is this a JOKE?
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