MINI2

Paul · Feb 17th, 2003, 04:28 PM

I'm still trying to deal with this latest episode, so I wont go into too much detail here just yet, but I am NOT a happy mini owner right now!

paulmon · Feb 17th, 2003, 04:38 PM

You can't tease us like this Paul, we want details!

Paul

Paul · Feb 17th, 2003, 04:43 PM

Well, I'll wait till this fiasco (and it literally just got worse) has played out, then I'll let people know).

Dom · Feb 17th, 2003, 04:51 PM

can you not walk in and say

"Do you know who I AM??"

Paul · Feb 17th, 2003, 04:56 PM

It'd be a long walk from Leighton Buzzard, but right now, that appears my best bet to get back to Milton Keynes.

Certainly wont be driving.

AidenL · Feb 17th, 2003, 05:09 PM

Quote:

Originally posted by Paul Mullett
It'd be a long walk from Leighton Buzzard, but right now, that appears my best bet to get back to Milton Keynes.

Certainly wont be driving.

Is this where your new S is ordered from?

Paul · Feb 17th, 2003, 05:16 PM

You must be joking

However I foolishly chose them to carry out some warranty work despite my previous dealings and poor word of mouth reputation.

Speedd · Feb 17th, 2003, 06:01 PM

Can you not show them your Business Card with WWW.MINI2.COM
Sure that would help....

give em Helllllll....

Paul · Feb 17th, 2003, 08:12 PM

I'm not going to say or do anything more here until there's some kind of conclusion. I've put the ball in their court so to speak, and I'm waiting to see how well they (Victoria, MINI UK, whoever) deal with a very stupid and upsetting situation they have placed me in.

Speedd · Feb 17th, 2003, 09:21 PM

Hey Paul hope all goes well and do keep us posted...

The dealer I am using at the mo has a new sales person who is not on the ball, as his predecesor. He is a nice guy and all that but doesn't seem to clued up... sure he'll get better as its slightly different from a shoe salesman.

I haven't even got my car and I am booking Peak run Hotels and in the middle of ordering clear lights.. sheesh man

But got to say this site is Gr8, maybe the mechanics at your place should visit this site?

Anyways hope all gets sorted

Paul · Feb 18th, 2003, 10:04 AM

Don't get me wrong about their sales dept. I've not found them BAD, just 'could do better' (although, if you had to draw a line, could do better is more bad than good I guess). If I'm spending £14k (which my Cooper cost) or £17k (which is about what the S will cost) I want to feel people REALLY want my money and custom, which is why myself and at least four of my friends/relatives have spent an average of £15k each elsewhere, would have been an X-5 too if it were not for the silly waiting times. I've not been 'shopping' there for a while, so their sales team could be (and I have heard they are from independent sources) much improved more recently.

I probably wouldn't be so mad if I didn't feel like a fool for going back to a place that had not given me good service in the (recent) past. What's the phrase involving a gun and your own foot?

I'm also annoyed that my Cooper has let me down so often recently, whoever is to blame (either badly built or badly repaired).

Just as well I'm such an enthusiast, or I would no doubt cancel my S order right now and go for another brand at the moment.

On the plus side, I have spoken to the dealer principle (and I did speak, not bark this time) and he actually sounds keen to get things resolved. I hope this comes through.

A friend of mine who used to be high up at Volkswagen group said that a customer that had problems and had them resolved to their satisfaction did, in general, prove much more loyal to the brand than a person who never had a problem at all. Something that I believe is very true.

Dom · Feb 18th, 2003, 12:27 PM

Paul,

see if they'll chuck in a free haircut for your troubles

Dom

Paul · Feb 19th, 2003, 04:35 PM

Well...

I no longer own a MINI, Victoria own one more, and I wish them the best of luck selling it.

Paul

AidenL · Feb 19th, 2003, 04:39 PM

Quote:

Originally posted by Paul Mullett
Well...

I no longer own a MINI, Victoria own one more, and I wish them the best of luck selling it.

Paul

Arrrrrgh!!!

Details Paul, this sounds juicy !!!

AprilWhine · Feb 19th, 2003, 04:41 PM

Ok, time to dish the dirt now...

Dom · Feb 19th, 2003, 04:56 PM

Damnit! How come getting rid of yours was so much easier than mine???

Paul · Feb 19th, 2003, 05:52 PM

Lets just say what should have been a (fairly) routine fixing of clutch and seat turned out to be much more.

Third time unlucky.

Paul

Dom · Feb 19th, 2003, 06:37 PM

don't tell me they replaced you clutch with a seat?? That could've made the traffic light grand prix interesting

Feb 17th, 2003, 04:28 PM	#1
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	Enraged at Victoria Milton Keynes! I'm still trying to deal with this latest episode, so I wont go into too much detail here just yet, but I am NOT a happy mini owner right now! Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 17th, 2003, 04:38 PM	#2 (permalink)
paulmon MINI2 Senior Derelict Join Date: May 2002 Location: Mississauga(Toronto) Local Time: 03:23 PM Posts: 774 Offline	You can't tease us like this Paul, we want details! Paul Southern Ontario MINI Club

Feb 17th, 2003, 04:43 PM	#3 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	Well, I'll wait till this fiasco (and it literally just got worse) has played out, then I'll let people know). Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 17th, 2003, 04:56 PM	#5 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	It'd be a long walk from Leighton Buzzard, but right now, that appears my best bet to get back to Milton Keynes. Certainly wont be driving. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 17th, 2003, 05:09 PM	#6 (permalink)
AidenL Nice TTs......... Join Date: Jan 2002 Location: On The Coast........ Local Time: 07:23 PM Posts: 40,988 Offline	Quote: Originally posted by Paul Mullett It'd be a long walk from Leighton Buzzard, but right now, that appears my best bet to get back to Milton Keynes. Certainly wont be driving. Is this where your new S is ordered from? *Global Moderator*

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Feb 17th, 2003, 04:51 PM	#4 (permalink)
Dom Test thread infiltrator Join Date: Oct 2001 Location: Swindon Local Time: 08:23 PM Posts: 8,420 Offline	can you not walk in and say "Do you know who I AM??"

Feb 17th, 2003, 05:16 PM	#7 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	You must be joking However I foolishly chose them to carry out some warranty work despite my previous dealings and poor word of mouth reputation. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 17th, 2003, 06:01 PM	#8 (permalink)
Speedd Don Vito Join Date: Jan 2003 Location: Speedd Lane Local Time: 07:23 PM Posts: 16,388 Offline	Can you not show them your Business Card with WWW.MINI2.COM Sure that would help.... give em Helllllll.... Does my @rse look big in this broom broom

Feb 17th, 2003, 08:12 PM	#9 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	I'm not going to say or do anything more here until there's some kind of conclusion. I've put the ball in their court so to speak, and I'm waiting to see how well they (Victoria, MINI UK, whoever) deal with a very stupid and upsetting situation they have placed me in. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 17th, 2003, 09:21 PM	#10 (permalink)
Speedd Don Vito Join Date: Jan 2003 Location: Speedd Lane Local Time: 07:23 PM Posts: 16,388 Offline	Hey Paul hope all goes well and do keep us posted... The dealer I am using at the mo has a new sales person who is not on the ball, as his predecesor. He is a nice guy and all that but doesn't seem to clued up... sure he'll get better as its slightly different from a shoe salesman. I haven't even got my car and I am booking Peak run Hotels and in the middle of ordering clear lights.. sheesh man But got to say this site is Gr8, maybe the mechanics at your place should visit this site? Anyways hope all gets sorted Does my @rse look big in this broom broom

Feb 18th, 2003, 10:04 AM	#11 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	Don't get me wrong about their sales dept. I've not found them BAD, just 'could do better' (although, if you had to draw a line, could do better is more bad than good I guess). If I'm spending £14k (which my Cooper cost) or £17k (which is about what the S will cost) I want to feel people REALLY want my money and custom, which is why myself and at least four of my friends/relatives have spent an average of £15k each elsewhere, would have been an X-5 too if it were not for the silly waiting times. I've not been 'shopping' there for a while, so their sales team could be (and I have heard they are from independent sources) much improved more recently. I probably wouldn't be so mad if I didn't feel like a fool for going back to a place that had not given me good service in the (recent) past. What's the phrase involving a gun and your own foot? I'm also annoyed that my Cooper has let me down so often recently, whoever is to blame (either badly built or badly repaired). Just as well I'm such an enthusiast, or I would no doubt cancel my S order right now and go for another brand at the moment. On the plus side, I have spoken to the dealer principle (and I did speak, not bark this time) and he actually sounds keen to get things resolved. I hope this comes through. A friend of mine who used to be high up at Volkswagen group said that a customer that had problems and had them resolved to their satisfaction did, in general, prove much more loyal to the brand than a person who never had a problem at all. Something that I believe is very true. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 18th, 2003, 12:27 PM	#12 (permalink)
Dom Test thread infiltrator Join Date: Oct 2001 Location: Swindon Local Time: 08:23 PM Posts: 8,420 Offline	Paul, see if they'll chuck in a free haircut for your troubles Dom

Feb 19th, 2003, 04:35 PM	#13 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	Well... I no longer own a MINI, Victoria own one more, and I wish them the best of luck selling it. Paul Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 19th, 2003, 04:39 PM	#14 (permalink)
AidenL Nice TTs......... Join Date: Jan 2002 Location: On The Coast........ Local Time: 07:23 PM Posts: 40,988 Offline	Quote: Originally posted by Paul Mullett Well... I no longer own a MINI, Victoria own one more, and I wish them the best of luck selling it. Paul Arrrrrgh!!! Details Paul, this sounds juicy !!! *Global Moderator*

Feb 19th, 2003, 04:41 PM	#15 (permalink)
AprilWhine Loves the Fuzzy One Join Date: Mar 2002 Location: Gypsy Local Time: 01:23 PM Posts: 16,078 Offline	Ok, time to dish the dirt now... Global Moderator

Feb 19th, 2003, 04:56 PM	#16 (permalink)
Dom Test thread infiltrator Join Date: Oct 2001 Location: Swindon Local Time: 08:23 PM Posts: 8,420 Offline	Damnit! How come getting rid of yours was so much easier than mine???

Feb 19th, 2003, 05:52 PM	#17 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:23 PM Posts: 40,352 Online	Lets just say what should have been a (fairly) routine fixing of clutch and seat turned out to be much more. Third time unlucky. Paul Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Feb 19th, 2003, 06:37 PM	#18 (permalink)
Dom Test thread infiltrator Join Date: Oct 2001 Location: Swindon Local Time: 08:23 PM Posts: 8,420 Offline	don't tell me they replaced you clutch with a seat?? That could've made the traffic light grand prix interesting

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