Dealer Ratings (BMW - Mini)

[ashley adam]

Hi guy's & girl's - After having a few discussions on information from dealers - I'd like to start a thread with information about your dealer (i.e. service, information given and overall performance) - Hopefully we should be able to find a good dealer for everyone to use wherever you are based pending we get enough feedback - I suspect there is a number of dealers that use this site - so I would take all information with caution.

My dealer is Vines of Guildford - Although I have had a few problems regarding the car, the information given to me by Vines has always been spot on. I've found that they will generally no about new products and services. They also rectify any problem with my car generally within a week, not to sure if I will buy from them next as Park Lane is nearer to my location and apparently they are owned by BMW.

[Paul]

We already have a whole forum for this, dealership feedback, and I'll move this post there too, so it's all in one, easy to find place.

[bobnobski]

My Dealer is Rydale Central (Bham) - Big thanks to Steve Vaughan, who handled my misshap with my first MINI quickly, arranged the replacement with no fuss & also gave me a loan MINI FOC for 8 weeks. Then personally delivered my NEW replacement MCS to my home at 8am Sunday morning (80mile round trip). All in in all great Dealer experience & cant speak high enough of Rydale Central!!

UNLIKE - Robert Stern & Cotswold BMW (jenny)who did'nt follow up my earlier enquiries - there dip out I guess as she let a paying customer walk out the door to spend his £17k elsewhere!!

[ashley adam]

1 up for Ryedale - Where are they based - How has the service been since then?

[bobnobski]

based in Birmingham - no probs with service, my new car had probs with the xenons which were fixed instantly. Usual contact re - Italian Job etc etc etc. Will definately buy my next MINI from them. Even though Robert Stern is on my doorstep!

[Spacer]

I've found Bavarian in Belfast no probs. My Dad has bought some cars from them in the past and had no trouble (and has the new Five on order with them), and I've found them great so far (I've got an S on order). I'd recommend them to anyone. I've also had dealings with John Clark, Aberdeen, and found them great as well.

[ashley adam]

Thanks for that info Spacer - But what dealings have you had reagrding a Mini ?

[river27]

hello, newbie here.
anyone any experience of Benhams in Wolverhampton?
just curious, as my new MINI looks like coming from them...

[Shorty]

Quote: Originally Posted by river27

hello, newbie here.
anyone any experience of Benhams in Wolverhampton?
just curious, as my new MINI looks like coming from them...

They are great , friend bought her MiNi Cooper from there & is really pleased with them

[Spacer]

Ashely: Sorry, should have made myself clearer in the first post. I have found Bavarian great in all my dealings with them thus far (returning calls, getting me a loooong test drive organised, ordering, etc), and I have ordered a Cooper S with them, with delivery mid-Nov. Infact, I'm moving to England in Nov, but I felt the service was so good that I'm getting a car from then, rather than a more convenient dealer in England.

I have no experience with their service dept ("and long may it remain!", as he touches wood), so I can only comment on the sales end of their operation.

[river27]

Thanks for the info Shorty, much appreciated!

[Cooper Man]

Hi All, I bought my MCS from Park Lane and would give them the thumbs up...although the salesman I dealt with could not give me any detailed info about the factory supplied MD player.

Because of some minor issues (glue on passenger seat squab and a windscreen trim that would never stay in place), I unforunately took my MCS to Specialist Cars, Luton (more local to where I live). The 'technicians' managed to gouge the visible surface of one front seat back, but still refitted it hoping it wouldn't be noticed! The shroud trim around the seat base was also damaged because it wasn't refitted properly - big gaps; stress marks in the surface due to lugs out of position, wires hanging loose. It took weeks for them to resolve, with incorrect parts being ordered etc etc.

Therefore I DO NOT recommend Specialist Cars of Luton.

My 1st service is due shortly...so can anyone recommend a caring dealer in the Herts, Beds, Bucks area?

[indi]

Anyone got experience of Victoria MINI / BMW in Harrogate, North Yorks? One of their MINI staff seems to have left leaving only one overstretched guy!

Just placed my order there for a Cooper S, Indi blue, white roof with MOD target, Chili pack, visibility pack, Satellite blue/black half-leather, alloy patina, extra guages and spots! Hoping for delivery mid-December.

[ashley adam]

Spacer nice one for that - how long you got left for your mcs

[Spacer]

AA - I have about a month left. But to break it up, my Dad's car is here Sat week, so it shouldn't be so bad. I'm also off on a wee hol to Scotland for a couple of nights out, so the time should fly in!