MINI2

ashley adam · Sep 26th, 2003, 09:13 AM

Hi guy's & girl's - After having a few discussions on information from dealers - I'd like to start a thread with information about your dealer (i.e. service, information given and overall performance) - Hopefully we should be able to find a good dealer for everyone to use wherever you are based pending we get enough feedback - I suspect there is a number of dealers that use this site - so I would take all information with caution.

My dealer is Vines of Guildford - Although I have had a few problems regarding the car, the information given to me by Vines has always been spot on. I've found that they will generally no about new products and services. They also rectify any problem with my car generally within a week, not to sure if I will buy from them next as Park Lane is nearer to my location and apparently they are owned by BMW.

Paul · Sep 26th, 2003, 09:21 AM

We already have a whole forum for this, dealership feedback, and I'll move this post there too, so it's all in one, easy to find place.

bobnobski · Sep 26th, 2003, 09:21 AM

My Dealer is Rydale Central (Bham) - Big thanks to Steve Vaughan, who handled my misshap with my first MINI quickly, arranged the replacement with no fuss & also gave me a loan MINI FOC for 8 weeks. Then personally delivered my NEW replacement MCS to my home at 8am Sunday morning (80mile round trip). All in in all great Dealer experience & cant speak high enough of Rydale Central!!

UNLIKE - Robert Stern & Cotswold BMW (jenny)who did'nt follow up my earlier enquiries - there dip out I guess as she let a paying customer walk out the door to spend his £17k elsewhere!!

ashley adam · Sep 26th, 2003, 09:26 AM

1 up for Ryedale - Where are they based - How has the service been since then?

bobnobski · Sep 26th, 2003, 09:32 AM

based in Birmingham - no probs with service, my new car had probs with the xenons which were fixed instantly. Usual contact re - Italian Job etc etc etc. Will definately buy my next MINI from them. Even though Robert Stern is on my doorstep!

Spacer · Sep 26th, 2003, 12:09 PM

I've found Bavarian in Belfast no probs. My Dad has bought some cars from them in the past and had no trouble (and has the new Five on order with them), and I've found them great so far (I've got an S on order). I'd recommend them to anyone. I've also had dealings with John Clark, Aberdeen, and found them great as well.

ashley adam · Sep 26th, 2003, 06:06 PM

Thanks for that info Spacer - But what dealings have you had reagrding a Mini ?

river27 · Sep 27th, 2003, 12:57 AM

hello, newbie here.
anyone any experience of Benhams in Wolverhampton?
just curious, as my new MINI looks like coming from them...

Shorty · Sep 27th, 2003, 08:46 AM

Quote: Originally Posted by river27

hello, newbie here.
anyone any experience of Benhams in Wolverhampton?
just curious, as my new MINI looks like coming from them...

They are great , friend bought her MiNi Cooper from there & is really pleased with them

Spacer · Sep 27th, 2003, 02:17 PM

Ashely: Sorry, should have made myself clearer in the first post. I have found Bavarian great in all my dealings with them thus far (returning calls, getting me a loooong test drive organised, ordering, etc), and I have ordered a Cooper S with them, with delivery mid-Nov. Infact, I'm moving to England in Nov, but I felt the service was so good that I'm getting a car from then, rather than a more convenient dealer in England.

I have no experience with their service dept ("and long may it remain!", as he touches wood), so I can only comment on the sales end of their operation.

river27 · Sep 28th, 2003, 01:27 AM

Thanks for the info Shorty, much appreciated!

Cooper Man · Oct 15th, 2003, 01:00 PM

Hi All, I bought my MCS from Park Lane and would give them the thumbs up...although the salesman I dealt with could not give me any detailed info about the factory supplied MD player.

Because of some minor issues (glue on passenger seat squab and a windscreen trim that would never stay in place), I unforunately took my MCS to Specialist Cars, Luton (more local to where I live). The 'technicians' managed to gouge the visible surface of one front seat back, but still refitted it hoping it wouldn't be noticed! The shroud trim around the seat base was also damaged because it wasn't refitted properly - big gaps; stress marks in the surface due to lugs out of position, wires hanging loose. It took weeks for them to resolve, with incorrect parts being ordered etc etc.

Therefore I DO NOT recommend Specialist Cars of Luton.

My 1st service is due shortly...so can anyone recommend a caring dealer in the Herts, Beds, Bucks area?

indi · Oct 15th, 2003, 10:37 PM

Anyone got experience of Victoria MINI / BMW in Harrogate, North Yorks? One of their MINI staff seems to have left leaving only one overstretched guy!

Just placed my order there for a Cooper S, Indi blue, white roof with MOD target, Chili pack, visibility pack, Satellite blue/black half-leather, alloy patina, extra guages and spots! Hoping for delivery mid-December.

ashley adam · Oct 15th, 2003, 10:45 PM

Spacer nice one for that - how long you got left for your mcs

Spacer · Oct 16th, 2003, 09:05 AM

AA - I have about a month left. But to break it up, my Dad's car is here Sat week, so it shouldn't be so bad. I'm also off on a wee hol to Scotland for a couple of nights out, so the time should fly in!

ashley adam · Oct 16th, 2003, 09:23 AM

Sounds like you have a good end to the year spacer

Spacer · Oct 16th, 2003, 09:04 PM

Yea, it should be a laugh. I'm way to Edinburgh on Sunday, so it should be wicked! I'll keep you updated when my Mini arrives and let you know how they handle to PDI, etc. Fingers crossed for an S without the stumble, etc!

ashley adam · Oct 16th, 2003, 09:08 PM

got them crossed for you (Spacer)

ashley adam · Oct 16th, 2003, 09:09 PM

Spacer it has been kind of difficult to get the relevant dealer information on this site - what do you reckon everyone has had good experience's or some other divine force keeping people's opinions away

Goonery · Oct 16th, 2003, 09:29 PM

Bad rep for Robert Stern then?.

I think some dealers have a sex problem, blokes seem to get by pretty well, but my daughter seems to get a you do'nt know what you are talking about sort of attitude when she goes in with any of ours, I on the other hand get treated very well at Demon Hill, Robert Stern, Oxford Mini, and Cotswold.
Other posts in different threads seem to indicate similar "attidudes" elsewhere in UK and USA

Sep 26th, 2003, 09:13 AM	#1
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	Dealer Ratings (BMW - Mini) Hi guy's & girl's - After having a few discussions on information from dealers - I'd like to start a thread with information about your dealer (i.e. service, information given and overall performance) - Hopefully we should be able to find a good dealer for everyone to use wherever you are based pending we get enough feedback - I suspect there is a number of dealers that use this site - so I would take all information with caution. My dealer is Vines of Guildford - Although I have had a few problems regarding the car, the information given to me by Vines has always been spot on. I've found that they will generally no about new products and services. They also rectify any problem with my car generally within a week, not to sure if I will buy from them next as Park Lane is nearer to my location and apparently they are owned by BMW.

Sep 26th, 2003, 09:21 AM	#2 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 07:26 PM Posts: 40,352 Online	We already have a whole forum for this, dealership feedback, and I'll move this post there too, so it's all in one, easy to find place. Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

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Sep 26th, 2003, 09:21 AM	#3 (permalink)
bobnobski MINI2 Irritant My Classifieds Join Date: Jan 2003 Location: Worcestershire Local Time: 08:26 PM Posts: 939 Offline	My Dealer is Rydale Central (Bham) - Big thanks to Steve Vaughan, who handled my misshap with my first MINI quickly, arranged the replacement with no fuss & also gave me a loan MINI FOC for 8 weeks. Then personally delivered my NEW replacement MCS to my home at 8am Sunday morning (80mile round trip). All in in all great Dealer experience & cant speak high enough of Rydale Central!! UNLIKE - Robert Stern & Cotswold BMW (jenny)who did'nt follow up my earlier enquiries - there dip out I guess as she let a paying customer walk out the door to spend his £17k elsewhere!!

Sep 26th, 2003, 09:26 AM	#4 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	1 up for Ryedale - Where are they based - How has the service been since then?

Sep 26th, 2003, 09:32 AM	#5 (permalink)
bobnobski MINI2 Irritant My Classifieds Join Date: Jan 2003 Location: Worcestershire Local Time: 08:26 PM Posts: 939 Offline	based in Birmingham - no probs with service, my new car had probs with the xenons which were fixed instantly. Usual contact re - Italian Job etc etc etc. Will definately buy my next MINI from them. Even though Robert Stern is on my doorstep!

Sep 26th, 2003, 12:09 PM	#6 (permalink)
Spacer MINI2 Regular Join Date: Sep 2003 Location: Northern Ireland, bu Local Time: 08:26 PM Posts: 174 Offline	I've found Bavarian in Belfast no probs. My Dad has bought some cars from them in the past and had no trouble (and has the new Five on order with them), and I've found them great so far (I've got an S on order). I'd recommend them to anyone. I've also had dealings with John Clark, Aberdeen, and found them great as well.

Sep 26th, 2003, 06:06 PM	#7 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	Thanks for that info Spacer - But what dealings have you had reagrding a Mini ?

Sep 27th, 2003, 12:57 AM	#8 (permalink)
river27 MINI2 Newbie Join Date: Sep 2003 Location: West Midlands Local Time: 07:26 PM Posts: 21 Offline	hello, newbie here. anyone any experience of Benhams in Wolverhampton? just curious, as my new MINI looks like coming from them...

Sep 27th, 2003, 08:46 AM	#9 (permalink)
Shorty MINI2 Master Join Date: Jul 2003 Location: Stourbridge Local Time: 07:26 PM Posts: 1,246 Offline	Quote: Originally Posted by river27 hello, newbie here. anyone any experience of Benhams in Wolverhampton? just curious, as my new MINI looks like coming from them... They are great , friend bought her MiNi Cooper from there & is really pleased with them

Sep 27th, 2003, 02:17 PM	#10 (permalink)
Spacer MINI2 Regular Join Date: Sep 2003 Location: Northern Ireland, bu Local Time: 08:26 PM Posts: 174 Offline	Ashely: Sorry, should have made myself clearer in the first post. I have found Bavarian great in all my dealings with them thus far (returning calls, getting me a loooong test drive organised, ordering, etc), and I have ordered a Cooper S with them, with delivery mid-Nov. Infact, I'm moving to England in Nov, but I felt the service was so good that I'm getting a car from then, rather than a more convenient dealer in England. I have no experience with their service dept ("and long may it remain!", as he touches wood), so I can only comment on the sales end of their operation.

Sep 28th, 2003, 01:27 AM	#11 (permalink)
river27 MINI2 Newbie Join Date: Sep 2003 Location: West Midlands Local Time: 07:26 PM Posts: 21 Offline	Thanks for the info Shorty, much appreciated!

Oct 15th, 2003, 01:00 PM	#12 (permalink)
Cooper Man "Just Like That!" Join Date: Oct 2003 Location: England Local Time: 07:26 PM Posts: 250 Offline	Hi All, I bought my MCS from Park Lane and would give them the thumbs up...although the salesman I dealt with could not give me any detailed info about the factory supplied MD player. Because of some minor issues (glue on passenger seat squab and a windscreen trim that would never stay in place), I unforunately took my MCS to Specialist Cars, Luton (more local to where I live). The 'technicians' managed to gouge the visible surface of one front seat back, but still refitted it hoping it wouldn't be noticed! The shroud trim around the seat base was also damaged because it wasn't refitted properly - big gaps; stress marks in the surface due to lugs out of position, wires hanging loose. It took weeks for them to resolve, with incorrect parts being ordered etc etc. Therefore I DO NOT recommend Specialist Cars of Luton. My 1st service is due shortly...so can anyone recommend a caring dealer in the Herts, Beds, Bucks area?

Oct 15th, 2003, 10:37 PM	#13 (permalink)
indi MINI2 Newbie Join Date: Oct 2003 Location: North Yorkshire, Eng Local Time: 07:26 PM Posts: 23 Offline	Anyone got experience of Victoria MINI / BMW in Harrogate, North Yorks? One of their MINI staff seems to have left leaving only one overstretched guy! Just placed my order there for a Cooper S, Indi blue, white roof with MOD target, Chili pack, visibility pack, Satellite blue/black half-leather, alloy patina, extra guages and spots! Hoping for delivery mid-December.

Oct 15th, 2003, 10:45 PM	#14 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	Spacer nice one for that - how long you got left for your mcs

Oct 16th, 2003, 09:05 AM	#15 (permalink)
Spacer MINI2 Regular Join Date: Sep 2003 Location: Northern Ireland, bu Local Time: 08:26 PM Posts: 174 Offline	AA - I have about a month left. But to break it up, my Dad's car is here Sat week, so it shouldn't be so bad. I'm also off on a wee hol to Scotland for a couple of nights out, so the time should fly in!

Oct 16th, 2003, 09:23 AM	#16 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	Sounds like you have a good end to the year spacer

Oct 16th, 2003, 09:04 PM	#17 (permalink)
Spacer MINI2 Regular Join Date: Sep 2003 Location: Northern Ireland, bu Local Time: 08:26 PM Posts: 174 Offline	Yea, it should be a laugh. I'm way to Edinburgh on Sunday, so it should be wicked! I'll keep you updated when my Mini arrives and let you know how they handle to PDI, etc. Fingers crossed for an S without the stumble, etc!

Oct 16th, 2003, 09:08 PM	#18 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	got them crossed for you (Spacer)

Oct 16th, 2003, 09:09 PM	#19 (permalink)
ashley adam MINI2 Regular Join Date: May 2003 Location: London Local Time: 08:26 PM Posts: 289 Offline	Spacer it has been kind of difficult to get the relevant dealer information on this site - what do you reckon everyone has had good experience's or some other divine force keeping people's opinions away

Oct 16th, 2003, 09:29 PM	#20 (permalink)
Goonery 6X therapist My Classifieds Join Date: Aug 2003 Local Time: 07:26 PM Posts: 13,658 Offline	Bad rep for Robert Stern then?. I think some dealers have a sex problem, blokes seem to get by pretty well, but my daughter seems to get a you do'nt know what you are talking about sort of attitude when she goes in with any of ours, I on the other hand get treated very well at Demon Hill, Robert Stern, Oxford Mini, and Cotswold. Other posts in different threads seem to indicate similar "attidudes" elsewhere in UK and USA

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