[oreokid]

I have ordered my new MC from Lind whom i had dealt with 1bout 2yrs ago when i bought my mini one and they were absolute POO, but as they were local i thought i would give them a second chance only to discover they are still POO, i ordered anthracyte in my car and they are now saying that as it was not on the original email i might not get it, if i do not then they will not be getting my £16000!!!
And the sales man (boy) whos fault it is really should of stuck to his part time job in Mac D's bloody fool!
Anybody else out there had trouble with Lind, and what do you all think about the refusing to pay for a car if it not what you ordered?

[KenL]

I thought Anthracite was the default interior so unless they have specified something else then you "should" get anthracite.

[slim]

Quote: Originally Posted by oreokid

I have ordered my new MC from Lind whom i had dealt with 1bout 2yrs ago when i bought my mini one and they were absolute POO, but as they were local i thought i would give them a second chance only to discover they are still POO, i ordered anthracyte in my car and they are now saying that as it was not on the original email i might not get it, if i do not then they will not be getting my £16000!!!
And the sales man (boy) whos fault it is really should of stuck to his part time job in Mac D's bloody fool!
Anybody else out there had trouble with Lind, and what do you all think about the refusing to pay for a car if it not what you ordered?

[slim]

You will get anthracyte trim even if you have a chilli or pepper pack if the silver trim is not shown on the order.

[oreokid]

In that case he really should be dragged out back and put down, as the only reason i asked for anthacyte was because he told me it would come as silver if i had chilli pack!

[Martyn21]

I Agree, maybe a few little pathetic points but it all helps customer service.

I bought a 1year old Vectra upon picking up the car from the dealer my GF gets flowers. I sell that and buy my GF a New Mini (Cash), When i pick it up another person is getting delivery of their new BMW, his wife / GF gets flowers we get the keys and thats it!

I have a BMW company car and that goes in for a service near my work (Cooper Cobham) or was William Jacks. Excellent servicing and if it is in for a very minor thing it still comes out clean as a whistle.

However at Lind when I took my GF's Mini in for a few problems no cleaning done at all oh and a CD removed from the car in which i had to go back and fetch. Then the 1st year service done last week. i get a phone call saying the courtesy car has broken down and had to wait for some skanky rover 25 to take me back while it dropped off other drivers who are picking up cars etc. They then do the service, which comes back with no water in the washers? the outside cleanish but the wheels filthy oh and the footwells hovered. rubbish still in the trays etc.

Not sure if BMW people get the same treatment but it always seems to me that the mini owners who go to that garage (Lind Maidstone) get a 2nd rate service and they dont really give a monkey people afterwards.


Although these are very petty things it all adds up to the standards of a garage, tempted to write a letter.

[Martyn21]

orekid,

What did it say on your delivery order?

[oreokid]

I have tried writing a letter when i had a little accident with a KA and all i got from the mini complaints was a several letters saying that it was not that particular department i needed to deal with it was a such and such department i should write to and then when i did that i would get yet anougher letter saying the same thing about the department that i had originaly written to, very annoying in the end i made a few irrate phone calls and still acheived nothing more than a letter appolagising for there terrible complaints system but no resolution about any of the issues i had originaly made.

I think that all the Lind customers should get together and bombard there complaints department untill somthing is done.

[Martyn21]

How much deposit did you pay? Would it be worth losing?

You shouldnt pay for something that you dont want. I mean they lose out on £16000 and you lose £100 or whatever. So it's in their interest to sort it. Else you will take your custom elsewhere.

[dietcokeplease]

Quote: Originally Posted by oreokid

I think that all the Lind customers should get together and bombard there complaints department untill somthing is done.

No point. Lind really don't care. Or at least that's my personal experience of them. I get the impression that they can sell all that they want and to stuff the customer if there is a legitimate complaint. I had a complaint that I put in writing to the Dealer Principal. The buck was passed to the Service Manager to sort out, despite the fact that the original salesman should have made some effort to resolve the situation.

I think Lind are one of the few dealerships with only one dedicated MINI salesman. This poor soul is often overworked and I don't think that this is conducive to a decent sales environment. The MINI salesman is backed up by 2 BMW used car salesmen and I get the impression that dealing with MINI is something forced upon them.

Walk into the showroom and you'll feel that MINI is seen as an inferior brand by Sales and Service. One time I was waiting in the car park for a taxi and I overheard some of the mechanics having a whinge about the company. Lind Management seem oblivious to what is happening at grasss roots.

In the end, after 3 failed attempts to fix a problem, I thought "Screw you Lind" and sold my MINI.

Lind are on about 16 lost sales with my friends and family now.

[oreokid]

Lind must be used to lossing sales as they inist on a £500 deposit, i have now been emailing the salesman i was dealing with every day since monday and have got no response from him, and if this carries on up to friday then i am going to print them all off and take them to his sales manager and if that does not work then they are all going to mini customer services and i will not give up this time.
If i do get a car that is not exactly to my speck then they will not be getting the remainder of the money.

[Martyn21]

I think oreokid a e-mail to watchdog and cc in Lind that should give them a little shock

I'm thanking about taking my car to another dealership from now on for servicing / problems.

As dietcoke was saying seems that they dont give a toss about the mini owners.

[snuffy]

LIND where do I start?

I asked for a few more extra's after I ordered my car and the salesman (the old bloke) got the !

I got some funny service when I told them I didn't want their Finance. My deal with Northern Rock fell through and wham, I tell Lind I want their Finance and they so happen to tell me my car came in early and I can pick up when I want. Ok whatever.

Then, I get overcharged by £80 for the MFSW. I asked the salesman to double check the figures before I sign the form (I wish I had done this now) and I signed the form and then noticed the wrong price

So I ask for some discount off the MINI Shortfall Cover. No such chance.

Bo hoo - FINE! - last time I come back here. Get the car home, it has some minor interior / exterior faults - how did these get past the PDI?
Anyway, Service seems OK in my experience. I will give them one last chance to sort out another problem I have and fitting a boost cd player instead of a wave (I need to buy the cables off of them.)

Oh yeah, and I must put my MINI2 sticker on the back window!!!

[oreokid]

after 4 days of relentless badgereing i finally got a reply and i am still laughing! here it is

Dear Mr. Amos

At present there isn't a mini disc changer available for the MINI, however if one becomes available I will let u know. Anthracite Trim has been added to your order and is a no cost option. If you have any other queries please e-mail me or call me on 01622 791333.

kind regards

Anthony Hawkins

I just had to reply, telling him that it was in there brouchur and i had seen evidence of them being installed! i am waiting to see what he has to say about that!!!

[slim]

Hope that you get your car with the spec you wanted.What is the expected date for your car?

[oreokid]

apparently march the 18th.

[dietcokeplease]

Quote: Originally Posted by oreokid

after 4 days of relentless badgereing i finally got a reply and i am still laughing! here it is

Dear Mr. Amos

At present there isn't a mini disc changer available for the MINI, however if one becomes available I will let u know. Anthracite Trim has been added to your order and is a no cost option. If you have any other queries please e-mail me or call me on 01622 791333.

kind regards

Anthony Hawkins

I just had to reply, telling him that it was in there brouchur and i had seen evidence of them being installed! i am waiting to see what he has to say about that!!!

Two words: Chocolate Fireguard.

[v8voodoo]

I'm afraid I have to fully agree regarding Lind. Muppets of the highest order.
My GF's cherished MC was purchased from there and after a week or so, ALL the black trim sills etc. turned very grey and white. Lind insisted it was something I'd put on there, to which I volubly corrected them. It took considerable leaning and trips from Dover to Maidstone to finally get all the trim replaced at Lind's expense. They also forgot to process the tracker paperwork, resulting in 3 months free tracker at Lind's expense after giving them serious grief down the phone. That's aside from the two week delay in sorting out a small scratch when we first bought the car. To cap it all, they had some mad old bmw owning codger in one day whilst we were waiting for the trim to be sorted who gave me a mouthful of abuse at the front desk. I think he and the staff were quite surprised when he got a load straight back at double the volume. The staff seemed to deal with me a lot quicker after that.....

We now go to Broad Oak in Canterbury for everything and they are a good bunch there, I've even given them a *5 when MINI do the follow up call.

Nige.

[T13 Fighter]

I ordered my MCS just under a month ago from LIND. Since then I haven't heard a thing from them, not even a letter to confirm my order. How long did people here have to wait before getting a confirmation of their order?

[RedMini]

Quote: Originally Posted by slim

You will get anthracyte trim even if you have a chilli or pepper pack if the silver trim is not shown on the order.

I thought silver was a standard part of Chili, so if you wanted anthracite you had to specify it as a no cost option.

Our MC was bought new, but was already at the dealer, and was listed as Chili pack and anthracite.