MINI2

Schmidt · Apr 6th, 2004, 07:37 AM

Anyone had dealings with these people? Long drawn out story but their customer service is imho shocking.
Ive made at least 30 calls to them trying to get answers to a few simple questions.They never return calls etc.
I can honestly say I will not be using their "services" ever again.

monsta · Apr 6th, 2004, 07:20 PM

Hi Schmidt, I've been using Chandler's in Worthing (near JCW) and they've been very helpful so far...

Only bought a spoiler from the Brighton one, so no comments on the customer service.

Schmidt · Apr 11th, 2004, 06:51 PM

Do you get all your work/servicing done at Worthing? Would you recommend them. I got so fed up with Brighton I threatened to cancel my order and go elsewhere. To be fair, the manager Jan was spot on once I spoke to her but Im still not taking any more business to them.

monsta · Apr 11th, 2004, 07:48 PM

Yeah, I work quite near to their so it makes sense to take it there whilst I'm at work rather than going to the Brighton one.

Only been using them for a few months as I was living in Kent until December. However, it has been in about 3 times on a warranty claim for having flat batteries and they were very helpful.

The event let me come down and disconnect my electical mods so they could diagnose it properly rather than just refusing to touch it completely.

Root Ginger · Apr 11th, 2004, 08:07 PM

Incidently the Worthing Chandlers is where JCW get all there Works cars from. If you buy one from JCW direct, it's ordered by them from Chandlers

Schmidt · Apr 12th, 2004, 09:11 AM

Quote: Originally Posted by Ginge

Incidently the Worthing Chandlers is where JCW get all there Works cars from. If you buy one from JCW direct, it's ordered by them from Chandlers

Im pretty sure one of the sales people in Brighton told me they also provided Coopers with their cars.
If Worthing are ok I,ll take mine there, as I really dont rate Brighton.

Root Ginger · Apr 13th, 2004, 09:49 AM

Quote: Originally Posted by Schmidt

Im pretty sure one of the sales people in Brighton told me they also provided Coopers with their cars.
If Worthing are ok I,ll take mine there, as I really dont rate Brighton.

They were probably talking about the group as a whole rather than their particular branch.

Apr 6th, 2004, 07:37 AM	#1
Schmidt MINI2 Newbie Join Date: Feb 2004 Location: Brighton, E.Sussex Local Time: 10:30 PM Posts: 37 Offline	Chandlers of Brighton Anyone had dealings with these people? Long drawn out story but their customer service is imho shocking. Ive made at least 30 calls to them trying to get answers to a few simple questions.They never return calls etc. I can honestly say I will not be using their "services" ever again.

Apr 6th, 2004, 07:20 PM	#2 (permalink)
monsta MINI2 Global Moderator Join Date: Jul 2001 Location: Brighton Local Time: 11:30 PM Posts: 4,669 Offline	Hi Schmidt, I've been using Chandler's in Worthing (near JCW) and they've been very helpful so far... Only bought a spoiler from the Brighton one, so no comments on the customer service. the MINI has gone...

Apr 11th, 2004, 07:48 PM	#4 (permalink)
monsta MINI2 Global Moderator Join Date: Jul 2001 Location: Brighton Local Time: 11:30 PM Posts: 4,669 Offline	Yeah, I work quite near to their so it makes sense to take it there whilst I'm at work rather than going to the Brighton one. Only been using them for a few months as I was living in Kent until December. However, it has been in about 3 times on a warranty claim for having flat batteries and they were very helpful. The event let me come down and disconnect my electical mods so they could diagnose it properly rather than just refusing to touch it completely. the MINI has gone...

Apr 11th, 2004, 08:07 PM	#5 (permalink)
Root Ginger Amiga 500 to PS3 20 Years Join Date: Jul 2001 Location: Slough, Berkshire Local Time: 11:30 PM Posts: 4,673 Offline	Incidently the Worthing Chandlers is where JCW get all there Works cars from. If you buy one from JCW direct, it's ordered by them from Chandlers It was acceptable in the 80's

Apr 13th, 2004, 09:49 AM	#7 (permalink)
Root Ginger Amiga 500 to PS3 20 Years Join Date: Jul 2001 Location: Slough, Berkshire Local Time: 11:30 PM Posts: 4,673 Offline	Quote: Originally Posted by Schmidt Im pretty sure one of the sales people in Brighton told me they also provided Coopers with their cars. If Worthing are ok I,ll take mine there, as I really dont rate Brighton. They were probably talking about the group as a whole rather than their particular branch. It was acceptable in the 80's

MINI2

Fuel for your MINI obsession

Discuss your experiences with MINI dealers worldwide

Today
Sponsors	Sponsored Links Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts. Register your free account today and become a member of MINI2 - MINI Forum

Apr 11th, 2004, 06:51 PM	#3 (permalink)
Schmidt MINI2 Newbie Join Date: Feb 2004 Location: Brighton, E.Sussex Local Time: 10:30 PM Posts: 37 Offline	Do you get all your work/servicing done at Worthing? Would you recommend them. I got so fed up with Brighton I threatened to cancel my order and go elsewhere. To be fair, the manager Jan was spot on once I spoke to her but Im still not taking any more business to them.

Apr 12th, 2004, 09:11 AM	#6 (permalink)
Schmidt MINI2 Newbie Join Date: Feb 2004 Location: Brighton, E.Sussex Local Time: 10:30 PM Posts: 37 Offline	Quote: Originally Posted by Ginge Incidently the Worthing Chandlers is where JCW get all there Works cars from. If you buy one from JCW direct, it's ordered by them from Chandlers Im pretty sure one of the sales people in Brighton told me they also provided Coopers with their cars. If Worthing are ok I,ll take mine there, as I really dont rate Brighton.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Chandlers Mini Run - September 24th	TimCrighton	UK & Ireland Discussion & Event Planning	18	Sep 29th, 2006 01:29 PM
Chandlers MINI, Sussex	118	Dealership Feedback	5	Oct 17th, 2005 07:47 PM
Chandlers Brighton - service/warranty	S1.6 BJD	Dealership Feedback	0	Sep 11th, 2003 01:24 PM
Chandlers MINI	PJS	Dealership Feedback	2	Jun 2nd, 2003 04:05 PM
Chandlers in Brighton	adgrimes	Dealership Feedback	5	Jun 1st, 2003 11:47 PM