MINI2

The Artist · Nov 2nd, 2006, 10:38 PM

Hi guys.

Just wondering whether anyone can help me.

I have ordered 2 x GTT Intercoolers,Snoot Boots and Catch Cans which are apparently on their way to me here in Australia. The problem that I have is that Roland isn't returning my emails. He originally gave me a consignment note number, but it doesn't show up on the parcel website, saying "this number cannot be tracked electronically". I really just wanted to know if he was away on holidays or out of the office, as I am concerned that he is not returning emails. I have read in other threads that this is common for him not to respond to emails for a while. I can understand how busy he gets, but surely 30 seconds worth of typing would suffice to keep the customer at ease? It also makes it harder being so far away, as I really need to call him in the middle of the night here to get him during UK daytime.

Don't get me wrong, this is not a flaming towards GTT. I am really looking forward to the product getting here and just really wanted to know when I could expect it.

Thanks
Matt

Babes · Nov 3rd, 2006, 01:17 AM

yeah i know how frustrating it can be waiing for stuff to arrive, luckily for me I was in the UK and called into the shop myself to pick up my bits. Maybe Roland should send me all of his best go faster bits as a reseller so folk can purchase off an aussie for ease of contact etc.

The Artist · Nov 3rd, 2006, 03:32 AM

Just had a parcel arrive at work from GTT in the UK!!!!

The wait is over.

ZapoMCS · Nov 3rd, 2006, 05:54 AM

Wow that was quick. What are they going on Matt.

roland2003 · Nov 3rd, 2006, 08:55 AM

.......I've answered every email Matt sent,apart from the one 25/10/06 which was just a statement & did not require an answer/reply anyway.
-I thought I was extremley efficient at answering e-mails .

The Parcelforce on-line tracking system wont let you check progress of many parcels for some reason ,I even drove 15miles down the road to the Parcel Force Depot to get 'my contact' in the depot to check progress on another overseas parcel using their own internal system . How many companys are going to do that for there customers?
Best Regards Roland GTT

Babes · Nov 3rd, 2006, 09:24 AM

Hi Roland
I have several friends in international shipping and by all accounts DHL seem to be regarded as about the best. Not sure how their prices compare but tracking etc is very easy and the customer can see exactly where their package is at any given time. Im sure this other mob are OK too but friends in shipping say it drives them freakin mental with folk wanting to know where stuff is so they push DHL over anyone else.

Root Ginger · Nov 3rd, 2006, 09:37 AM

The other mob, Parcel Force, are part of Royal Mail BTW.

Capsaisin · Nov 3rd, 2006, 12:28 PM

DHL is certainly the best on speed, followed by Fedex. I wouldn't bother with UPS as they are totally incompetent.

BUT, Royal Mail/ParcelForce are generally cheaper. But it is worth bearing in mind that they don't give a t*ss about you or your parcel, and are very good at losing parcels sent to the Southern Hemisphere, even if only temporarily.
Their tracking system sucks and they don't actually guarantee delivery. Their additional compensation on loss rates are now extortionate.

I have been told that a guaranteed tracked 48 hour delivery to Europe can take up to 5 days

and may only be tracked within the UK, depending if the receiving couriers bother to scan the parcel at the other end.
Also I have been told that using ParcelForce guaranteed 24 hour UK WILL guarantee delivery, but does not guarantee that the parcel will actually be picked up in the first place!!!

. What a way to run a business.
Certainly no such problems with DHL who usually turn up within 2 hours of booking the delivery.

You get what you pay for.

The Artist · Nov 3rd, 2006, 09:32 PM

Quote: Originally Posted by roland2003 (original)

.......I've answered every email Matt sent,apart from the one 25/10/06 which was just a statement & did not require an answer/reply anyway.
-I thought I was extremley efficient at answering e-mails .

The Parcelforce on-line tracking system wont let you check progress of many parcels for some reason ,I even drove 15miles down the road to the Parcel Force Depot to get 'my contact' in the depot to check progress on another overseas parcel using their own internal system . How many companys are going to do that for there customers?
Best Regards Roland GTT

Roland.

As mentioned, this wasn't anything negative towards you, I was just anxious to get the products. Thanks for going to the extra trouble for me, as I really appreciate it. Great products as well!!! Now to get the spanners out and fit them this weekend.

roland2003 · Nov 4th, 2006, 08:58 AM

Excellent ! Hope you like the parts.
Best Regards Roland GTT

MiniFr34k · Nov 6th, 2006, 12:40 AM

dont forget some pics mate

The Artist · Nov 6th, 2006, 07:28 AM

I won't. Got a busy week or two in MINI land, so hopefully going to get it done ASAP, then the pics will follow.

OZChris · Nov 6th, 2006, 10:40 AM

Matt, I thought that you were selling your MINI?

brett · Nov 6th, 2006, 11:03 AM

Roland how much are the Disc brake pads for a Cooper S ( I want a good set that pulls the mini up quicker < as I live with the constant Kangeroos jumping out wanting to kill my mini)

roland2003 · Nov 6th, 2006, 01:02 PM

Hi Brett, try the new GTT 'Level 3' pads, I think you'll find them stunning ,the Kangeroos should appreciate them too!

Best Regards roland GTT

brett · Nov 6th, 2006, 01:16 PM

how much?? can't find them on the web

The Artist · Nov 6th, 2006, 11:54 PM

Quote: Originally Posted by MiM (original)

Matt, I thought that you were selling your MINI?

2.5 weeks on the net without one phone call or email. Even here outside work it gets a lot of attention but not from buyers, just from admirers. It has been very slow used sales wise lately, so it doesn't surprise me. I'm at the point where I'll give it another week or two, then if nothing, keep it. Either way i'm in a win/win situation (hot MINI which I will mod further - with a full Miltek system from you my friend - or a great BMW deal) The MINI is more fun to drive, so deep down inside I have my fingers crossed that no-one buys it.

MiniFr34k · Nov 7th, 2006, 04:56 AM

id be interested in those rotors too roland, any chance for a special price for aussies?

roland2003 · Nov 7th, 2006, 09:46 AM

Hi Guys, the Level 3 pads are £95+vat ,expensive I know ,but equals some BBK's when used wit h the GTT Spiroslot Discs. There is a Level 2 pad available which are only £55+vat.
The Front kits (discs and pads) prices are on our website, except Level 3 kit which is £199+vat.
-No VAT for Aussies

Best Regards Roland GTT

brett · Nov 7th, 2006, 12:53 PM

have you done any comparisons ie 60mph-0mph with different pads??

Nov 2nd, 2006, 10:38 PM	#1
The Artist MINI2 Regular Join Date: Feb 2005 Location: Brisbane Local Time: 07:47 AM Posts: 317 Offline	GTT products to Australia Hi guys. Just wondering whether anyone can help me. I have ordered 2 x GTT Intercoolers,Snoot Boots and Catch Cans which are apparently on their way to me here in Australia. The problem that I have is that Roland isn't returning my emails. He originally gave me a consignment note number, but it doesn't show up on the parcel website, saying "this number cannot be tracked electronically". I really just wanted to know if he was away on holidays or out of the office, as I am concerned that he is not returning emails. I have read in other threads that this is common for him not to respond to emails for a while. I can understand how busy he gets, but surely 30 seconds worth of typing would suffice to keep the customer at ease? It also makes it harder being so far away, as I really need to call him in the middle of the night here to get him during UK daytime. Don't get me wrong, this is not a flaming towards GTT. I am really looking forward to the product getting here and just really wanted to know when I could expect it. Thanks Matt

Nov 3rd, 2006, 01:17 AM	#2 (permalink)
Babes Cruising In The Minge My Classifieds Join Date: Sep 2004 Location: Perth Local Time: 06:47 AM Posts: 740 Offline	yeah i know how frustrating it can be waiing for stuff to arrive, luckily for me I was in the UK and called into the shop myself to pick up my bits. Maybe Roland should send me all of his best go faster bits as a reseller so folk can purchase off an aussie for ease of contact etc. 2003 BRG/W JCW MCS 2002 PS/PS JCW MC 1970 BRG/W MK2 Morris Cooper S

Nov 3rd, 2006, 08:55 AM	#5 (permalink)
roland2003 MINI 2 Sponsor GT Tuning Join Date: Jan 2004 Local Time: 09:47 PM Posts: 2,731 Offline	.......I've answered every email Matt sent,apart from the one 25/10/06 which was just a statement & did not require an answer/reply anyway. -I thought I was extremley efficient at answering e-mails . The Parcelforce on-line tracking system wont let you check progress of many parcels for some reason ,I even drove 15miles down the road to the Parcel Force Depot to get 'my contact' in the depot to check progress on another overseas parcel using their own internal system . How many companys are going to do that for there customers? Best Regards Roland GTT www.gttuning.com

Nov 3rd, 2006, 09:24 AM	#6 (permalink)
Babes Cruising In The Minge My Classifieds Join Date: Sep 2004 Location: Perth Local Time: 06:47 AM Posts: 740 Offline	Hi Roland I have several friends in international shipping and by all accounts DHL seem to be regarded as about the best. Not sure how their prices compare but tracking etc is very easy and the customer can see exactly where their package is at any given time. Im sure this other mob are OK too but friends in shipping say it drives them freakin mental with folk wanting to know where stuff is so they push DHL over anyone else. 2003 BRG/W JCW MCS 2002 PS/PS JCW MC 1970 BRG/W MK2 Morris Cooper S

Nov 3rd, 2006, 09:37 AM	#7 (permalink)
Root Ginger Amiga 500 to PS3 20 Years Join Date: Jul 2001 Location: Slough, Berkshire Local Time: 09:47 PM Posts: 4,634 Offline	The other mob, Parcel Force, are part of Royal Mail BTW. It was acceptable in the 80's

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Nov 3rd, 2006, 03:32 AM	#3 (permalink)
The Artist MINI2 Regular Join Date: Feb 2005 Location: Brisbane Local Time: 07:47 AM Posts: 317 Offline	Just had a parcel arrive at work from GTT in the UK!!!! The wait is over.

Nov 3rd, 2006, 05:54 AM	#4 (permalink)
ZapoMCS Dash Join Date: Mar 2005 Location: Brisbane Local Time: 07:47 AM Posts: 404 Offline	Wow that was quick. What are they going on Matt.

Nov 3rd, 2006, 12:28 PM	#8 (permalink)
Capsaisin cave capsicum Join Date: Mar 2006 Location: Crewe Local Time: 10:47 PM Posts: 3,364 Offline	DHL is certainly the best on speed, followed by Fedex. I wouldn't bother with UPS as they are totally incompetent. BUT, Royal Mail/ParcelForce are generally cheaper. But it is worth bearing in mind that they don't give a t*ss about you or your parcel, and are very good at losing parcels sent to the Southern Hemisphere, even if only temporarily. Their tracking system sucks and they don't actually guarantee delivery. Their additional compensation on loss rates are now extortionate. I have been told that a guaranteed tracked 48 hour delivery to Europe can take up to 5 days and may only be tracked within the UK, depending if the receiving couriers bother to scan the parcel at the other end. Also I have been told that using ParcelForce guaranteed 24 hour UK WILL guarantee delivery, but does not guarantee that the parcel will actually be picked up in the first place!!! . What a way to run a business. Certainly no such problems with DHL who usually turn up within 2 hours of booking the delivery. You get what you pay for.

Nov 3rd, 2006, 09:32 PM	#9 (permalink)
The Artist MINI2 Regular Join Date: Feb 2005 Location: Brisbane Local Time: 07:47 AM Posts: 317 Offline	Quote: Originally Posted by roland2003 (original) .......I've answered every email Matt sent,apart from the one 25/10/06 which was just a statement & did not require an answer/reply anyway. -I thought I was extremley efficient at answering e-mails . The Parcelforce on-line tracking system wont let you check progress of many parcels for some reason ,I even drove 15miles down the road to the Parcel Force Depot to get 'my contact' in the depot to check progress on another overseas parcel using their own internal system . How many companys are going to do that for there customers? Best Regards Roland GTT Roland. As mentioned, this wasn't anything negative towards you, I was just anxious to get the products. Thanks for going to the extra trouble for me, as I really appreciate it. Great products as well!!! Now to get the spanners out and fit them this weekend.

Nov 4th, 2006, 08:58 AM	#10 (permalink)
roland2003 MINI 2 Sponsor GT Tuning Join Date: Jan 2004 Local Time: 09:47 PM Posts: 2,731 Offline	Excellent ! Hope you like the parts. Best Regards Roland GTT www.gttuning.com

Nov 6th, 2006, 12:40 AM	#11 (permalink)
MiniFr34k fr34king n00b! My Classifieds Join Date: Dec 2004 Location: Sydney Local Time: 07:47 AM Posts: 2,173 Offline	dont forget some pics mate

Nov 6th, 2006, 07:28 AM	#12 (permalink)
The Artist MINI2 Regular Join Date: Feb 2005 Location: Brisbane Local Time: 07:47 AM Posts: 317 Offline	I won't. Got a busy week or two in MINI land, so hopefully going to get it done ASAP, then the pics will follow.

Nov 6th, 2006, 10:40 AM	#13 (permalink)
OZChris MINI2 Master Join Date: Nov 2002 Location: Melbourne, Australia Local Time: 08:47 AM Posts: 2,507 Offline	Matt, I thought that you were selling your MINI?

Nov 6th, 2006, 11:03 AM	#14 (permalink)
brett 1st MINI Owner in QLD !!! Join Date: Jun 2002 Location: St George Local Time: 07:47 AM Posts: 2,390 Offline	Roland how much are the Disc brake pads for a Cooper S ( I want a good set that pulls the mini up quicker < as I live with the constant Kangeroos jumping out wanting to kill my mini) 1968 Mk1 Morris Cooper S 1310cc Downton Lake Green - White 1974 Leyland Mini 1098c Country Cream 2008 MINI Cooper S Chilli Pepper White - Black Roof

Nov 6th, 2006, 01:02 PM	#15 (permalink)
roland2003 MINI 2 Sponsor GT Tuning Join Date: Jan 2004 Local Time: 09:47 PM Posts: 2,731 Offline	Hi Brett, try the new GTT 'Level 3' pads, I think you'll find them stunning ,the Kangeroos should appreciate them too! Best Regards roland GTT www.gttuning.com

Nov 6th, 2006, 01:16 PM	#16 (permalink)
brett 1st MINI Owner in QLD !!! Join Date: Jun 2002 Location: St George Local Time: 07:47 AM Posts: 2,390 Offline	how much?? can't find them on the web 1968 Mk1 Morris Cooper S 1310cc Downton Lake Green - White 1974 Leyland Mini 1098c Country Cream 2008 MINI Cooper S Chilli Pepper White - Black Roof

Nov 6th, 2006, 11:54 PM	#17 (permalink)
The Artist MINI2 Regular Join Date: Feb 2005 Location: Brisbane Local Time: 07:47 AM Posts: 317 Offline	Quote: Originally Posted by MiM (original) Matt, I thought that you were selling your MINI? 2.5 weeks on the net without one phone call or email. Even here outside work it gets a lot of attention but not from buyers, just from admirers. It has been very slow used sales wise lately, so it doesn't surprise me. I'm at the point where I'll give it another week or two, then if nothing, keep it. Either way i'm in a win/win situation (hot MINI which I will mod further - with a full Miltek system from you my friend - or a great BMW deal) The MINI is more fun to drive, so deep down inside I have my fingers crossed that no-one buys it.

Nov 7th, 2006, 04:56 AM	#18 (permalink)
MiniFr34k fr34king n00b! My Classifieds Join Date: Dec 2004 Location: Sydney Local Time: 07:47 AM Posts: 2,173 Offline	id be interested in those rotors too roland, any chance for a special price for aussies?

Nov 7th, 2006, 09:46 AM	#19 (permalink)
roland2003 MINI 2 Sponsor GT Tuning Join Date: Jan 2004 Local Time: 09:47 PM Posts: 2,731 Offline	Hi Guys, the Level 3 pads are £95+vat ,expensive I know ,but equals some BBK's when used wit h the GTT Spiroslot Discs. There is a Level 2 pad available which are only £55+vat. The Front kits (discs and pads) prices are on our website, except Level 3 kit which is £199+vat. -No VAT for Aussies Best Regards Roland GTT www.gttuning.com

Nov 7th, 2006, 12:53 PM	#20 (permalink)
brett 1st MINI Owner in QLD !!! Join Date: Jun 2002 Location: St George Local Time: 07:47 AM Posts: 2,390 Offline	have you done any comparisons ie 60mph-0mph with different pads?? 1968 Mk1 Morris Cooper S 1310cc Downton Lake Green - White 1974 Leyland Mini 1098c Country Cream 2008 MINI Cooper S Chilli Pepper White - Black Roof

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