[Jordan210]

Right today was my cars first service 364 days old, Went in and sorted the oil and so on and the other problems, Drove the car to the super market as needed to get a few things, Walked round the front to find to that my Lovely checked bonnet stripes had been scratched some how !

passenger side




Drivers side




I went straight back to my dealer where, They came out and had a look at it and told me there was no way they could have done that, Evan tho my car did not look like that this morning !,

After giving my phone number i was told they would look at the CCTV to try and find out what did it, I don't know how good there CCTV is but i doubt it will see some thing like that !

After getting home i thort id better wash the car as it was still quite dirty from the dealer wash.

After starting to wash the car i noticed part of the black from the stripe was rubbing off!!!



I did not use any chemicals on the car, Only Car Plan Triple wax Shampoo and autoglym fast glass,




Not only that after washing the car i saw there was an odd brown stain on the wing mirror, Its not scratched or any thing, So it could be inside it but I'm not shore !! As the wing mirrors have not taken a bump !




So all in all its not been a very good day for me

Im now waiting to hear back from my dealer about looking at the CCTV

[..Blackadder..]

That ain't nice did you say the dealer washed it??? just that when i have had mine washed at the dealer its always got some sort of film all over like concentrated soap/wax maybe the scratches are from the power washer hope it gets sorted for you mate.

[Jordan210]

Quote: Originally Posted by Ste R (original)

That ain't nice did you say the dealer washed it??? just that when i have had mine washed at the dealer its always got some sort of film all over like concentrated soap/wax maybe the scratches are from the power washer hope it gets sorted for you mate.

Yup the dealer washed it, But not very well,As i had to wash it again, I asked if it was the Power washer but they said the don't do it very close, Only to rinse off the car, And they said when they sponge the stripes they do it carefully and if it scratched the stripes would have also scratched the paint work !

[I love MINI, Laura]

Oh no! Poor Jordans Car!

My mini was scratched on its bonnet while it was in for its oil change. They didn't wash it at all and the service guy told me he thought it looked fresh. I always approach my MINI the same way, like to admire it and its perfectly smooth paintwork and the minute they drove my car up to the forecourt for me to collect I noticed the big scratch so went straight back in and compained. It took me a month to get a acceptance of a respray for my bonnet. They told me they didn't do it I told them they did. They didn't fill in one of those forms to state the damage on the car so they had no fall back.

Did they do this for you?

They said they were going to check the CCTV footage of my car entering the service bay to prove it was done before the service and told them to prove it and I'll be happy. They left it for a month (over Xmas) and used the CCTV rewriting itself as an excuse!

Good luck Jordan having words with them. Don't stand for it!

[..Blackadder..]

Don't you just love dealers they have an answer for eveything!!! if i was you i'd wait to see what they have to say then if your not happy with what they are saying get a letter sent off to miniUK then inform the dealership, they will try and fob you off you'll have to stick to your guns.

[*Vikki*]

looks to me as if their nasty car wash has done that! hope you get it sorted soon.

[supa-dupa-cooper]

I wouldnt let my dealer wash my car when it went in on Saturday, just incase anything like this happened, as i figured IF anything did happen, they would probably talk their way out of it
I must say though, i let them wash my Black ONE once and they did a very good job!

Hope its all sorted soon Jordan

[Jordan210]

My dealer does not have a crash wash on a power washer and so on.


They just phoned me telling me that they have looked at the CCTV and could not find any thing, As if a CCTV would see some thing like that, They gave me the excuse that it could not have been them as all there staff are trained by BMW.

Also said the tech put on his notes that the car was very dirty, Dint know that was so important,

Now I'm going to have to Phone BMW and complain once again, I never heard any thing about what they did the last time.

This means at this rate I'm going to have to pay £50 + fitting for new stripes

Aparently the wing mirror was not them, But i dint moa about that, My brother said he noticed that this morning,

[Jordan210]

I am going to talk to my dealer about this, If they do It own up, I will be taking all my business else where !!! its the 2nd time they have let me down on the customer service front



I have also decided that if they do not do any thing about it all stripes are being taken off, And replaced with Racing stripes!!

[GR33NIE]

I must admit I always used to specify that they didnt wash my car, after the first time I wasn't keen on them doing it again

Anywat mate hope you get it sorted out!

[CC07ERS]

Dealers forget that if they **** Off the customers ,they go elsewhere

[Andy P]

Our dealer checks all the existing dents and scratches when we take it in(with me present) and then we check it off together when I pick it up. Recently I had the door dented when it was in there hands and they had too fix it due to the checks above.

Ask them if they did this and if so can you see the paperwork.

[Kaj]

yeah well i took my car to the same dealer today (being brothers and haveing to put up with constant moaning all yesterday night). i said that after what they did yesterday i wanted them to inspect the car first and i pointed out all the marks on my car and said if there are anymore when im back tonight there your fault!

[Cobby Park Lane]

When mine went in fro its last service, they managed to rip the edge of the bonnet strip on my PL. i think they did it with the pressure washer.

They replaced the whole strip, free of course. so stick to your guns.

neil