MINI2

rayasp · Nov 7th, 2002, 08:50 AM

My MINI ONE suffers from the loose gutter trim fault.
I have had new style trim on back order for 23 weeks!!!.
Rang up my dealer today and was told that the new design trim will not be released by BMW until all the old style gutters are used up.
Now, this is the good part-BMW say I can have two old style trim but they will not guarantee that the trim will fit properly!.So i could end up with no trim on the car at all.
Has any MINI owners out there had their gutter trim replaced,if so,was the job succesful?.
Basicaly what I am saying is, is it worth holding on for the revised trim or should I go for the origonal style trim ?.
And they call this customer service?.
Yours in frustration,
RAYASP.

Red Cooper · Nov 7th, 2002, 09:51 AM

Success is a relative word in BMW world...

I had one of the gutters replaced - thats what the service guy said - or rather re-fitted - that's what I think it actually happened. They seemed to have used some guey black stuff to fix it in place. It feels solid, but not sure I like this approach.

On later cars the gutters seem to be better fitted - so far...

Andy_Aj · Nov 7th, 2002, 05:32 PM

Before we picked up our 'ex-demo' from the dealer, I asked for one of the gutters, which had become detached at the end, to be replaced. On the day I found that they had just *fixed* it by gluing it down with black silicone sealant. I immediately peeled it back off and they agreed to replace it. Two months later it's still firmly fixed. In fact it's better than the opposite (original) trim

lightbody · Nov 8th, 2002, 01:13 PM

I had one fixed and its been fine...

rayasp · Nov 8th, 2002, 03:06 PM

Yesterday,after I got off the phone I sent a letter of complaint to BMW customer services-today the service dept' at my dealership recieved an e-mail off BMW asking what was going on.This saga has been running since May 30' but according to the service dept' computer records today my car was not in the garage on the 30'!!.I have doubled checked my records and it was.The girl I spoke to this afternoon was supposed to ring me back with an update but naturaly she has not bothered.Ill say it again, MINImum customer service for MINI owners.
Cheers,
RAYASP.

rayasp · Nov 11th, 2002, 02:07 PM

I still cannot get any joy out of BMW-the latest suggestion is to get the old style guttering fitted as a 'temporary measure' and get the new style fitted when BMW decide to release it.In that case why did'nt they just give me the spares last June instead of asking me to hold on for the new design?.My dealership seem quite embarassed at BMWs stance but don't seem to want to help.
Sorry to go on about it but it feels good to have a good moan and get it out of my system!.
Cheers,
RAYASP.

JamesG · Nov 27th, 2002, 06:57 AM

I had an interesting experience with my roof trim! I have a January 02 Cooper. The trim above the windscreen flew off after about two days. It's subsequently been replaced six times since until the dealer finally realised that the problem was due to the windscreen being fitted to low so that there is not a decent seal. And I had to inform them of that after reading a post on here.

So they re-positioned the windscreen about two weeks ago and the trim stayed in place. But.... it looks like they did not seal the windscren properly so on Sunday morning I stepped into my car to find half an inch of rainwater sitting in the footwell! Oh joy

It's in the garage today so I shall see what they have to say about it.

brycem · Nov 27th, 2002, 08:53 AM

I have a Nov 02 build Mini Cooper which I picked up last saturday and I have noticed one side of the gutter trim is coming away at the back of the side section. Will this car have the new style trim? If so I would suggest it is no better than the old trim. I will not be sanctioning them sticking it down with silicone sealant. Does anyone know how the trim is affixed in the factory?

JamesG · Nov 27th, 2002, 09:07 AM

Forgot to mention... I have the same problem as you brycem.

The trim that goes round the sides is affixed with clips at the front and rear of the car and probably one in the middle.

So in addition to drying my car out they will be replacing the clip at the rear to try to keep the trim on!

rayasp · Nov 27th, 2002, 10:44 AM

I had both gutter trim re-newed last Tuesday.This is the origonal style trim- why BMW did not supply these trims to me last June instead of waiting for the mystical new style trim,well words fail me.I'm sorry but I do not have a high opinion of MINI after sales service.
RAYASP.

brycem · Nov 27th, 2002, 10:47 AM

Rayasp,

Are the nes style trims being fitted to cars now being built and what are the differences?

snoozzuk · Nov 28th, 2002, 02:42 PM

i am going to order my cooper in 2 weeks to get it in march, will i get the new ones of old and what is changed on them?

rayasp · Nov 29th, 2002, 03:39 AM

I dont know if new bulid cars are getting the revised trims-I was told the stock of old style trims will have to be used up before BMW will release the new ones-confused?,I am!!.
Cheers,
RAYASP

normdo · Dec 1st, 2002, 02:46 AM

James G...did the water happen to be in the passenger front footwell?

JamesG · Dec 2nd, 2002, 04:03 AM

It was in the driver side but as your cas is LHD then it's the same side as my RHD car.

It turns out the problem wasn't the windscreen though but the door seals. So now the car's in the garage for a week while they wait for the parts and I get to drive a Nissan Almera!!

willibobs · Dec 2nd, 2002, 04:57 AM

I had the guttering replaced on my car a few months ago, part of the fix involved the black silicone sealant which promptly melted in the sun and dripped down my passenger side window. A beautifully botched job by the dealers. It had to be redone and so far so good (not often I can say that about my car). Not very impressive though if they are effectively attached to the car by a couple of clips and some glue.

mr.bill · Dec 2nd, 2002, 09:26 AM

Saw in Popular Mechanics that 3M has a new product called Automotive Acrylic Plus Attachment Tape. It will stick loose bodyside moldings, claddings, wheel flares, and rocker panel trim. It uses a special adhesive that cures fully in 24 hours. It might work for gutter trim too. www.3mautomotivetape.com

rayasp · Mar 15th, 2003, 06:56 PM

Have just noticed the drivers side trim is coming away at the rear-its lasted all of 4 months!.Ah well,back to the workshop again!.

Nov 7th, 2002, 08:50 AM	#1
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	Gutter Trim Saga [continued] My MINI ONE suffers from the loose gutter trim fault. I have had new style trim on back order for 23 weeks!!!. Rang up my dealer today and was told that the new design trim will not be released by BMW until all the old style gutters are used up. Now, this is the good part-BMW say I can have two old style trim but they will not guarantee that the trim will fit properly!.So i could end up with no trim on the car at all. Has any MINI owners out there had their gutter trim replaced,if so,was the job succesful?. Basicaly what I am saying is, is it worth holding on for the revised trim or should I go for the origonal style trim ?. And they call this customer service?. Yours in frustration, RAYASP.

Nov 7th, 2002, 05:32 PM	#3 (permalink)
Andy_Aj MINI2 Regular Join Date: Jul 2002 Location: Hampshire, UK Local Time: 12:04 AM Posts: 175 Offline	Before we picked up our 'ex-demo' from the dealer, I asked for one of the gutters, which had become detached at the end, to be replaced. On the day I found that they had just fixed it by gluing it down with black silicone sealant. I immediately peeled it back off and they agreed to replace it. Two months later it's still firmly fixed. In fact it's better than the opposite (original) trim Penfold, WAS a Chili Red One Salt, 8 spokes, CD changer, Manual A/C, Alarm, Mudflaps, Clear lights, Chrome pipe, OBC, Aero spoiler, '03 Leather wheel, Aux lights, Whalen shifter.....

Nov 8th, 2002, 01:13 PM	#4 (permalink)
lightbody MINI2 Master Join Date: Nov 2001 Location: Glasgow, Scotland Local Time: 12:04 AM Posts: 897 Offline	I had one fixed and its been fine... Rob Lightbody - http://www.roblightbody.com 2004 Red/Black Cooper replaced a 2001 BRG/White Cooper

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Nov 7th, 2002, 09:51 AM	#2 (permalink)
Red Cooper Master of Disaster Join Date: Jul 2001 Location: Auburn Hills, MI Local Time: 04:04 PM Posts: 591 Offline	Success is a relative word in BMW world... I had one of the gutters replaced - thats what the service guy said - or rather re-fitted - that's what I think it actually happened. They seemed to have used some guey black stuff to fix it in place. It feels solid, but not sure I like this approach. On later cars the gutters seem to be better fitted - so far...

Nov 8th, 2002, 03:06 PM	#5 (permalink)
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	Yesterday,after I got off the phone I sent a letter of complaint to BMW customer services-today the service dept' at my dealership recieved an e-mail off BMW asking what was going on.This saga has been running since May 30' but according to the service dept' computer records today my car was not in the garage on the 30'!!.I have doubled checked my records and it was.The girl I spoke to this afternoon was supposed to ring me back with an update but naturaly she has not bothered.Ill say it again, MINImum customer service for MINI owners. Cheers, RAYASP.

Nov 11th, 2002, 02:07 PM	#6 (permalink)
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	I still cannot get any joy out of BMW-the latest suggestion is to get the old style guttering fitted as a 'temporary measure' and get the new style fitted when BMW decide to release it.In that case why did'nt they just give me the spares last June instead of asking me to hold on for the new design?.My dealership seem quite embarassed at BMWs stance but don't seem to want to help. Sorry to go on about it but it feels good to have a good moan and get it out of my system!. Cheers, RAYASP.

Nov 27th, 2002, 06:57 AM	#7 (permalink)
JamesG MINI2 Newbie Join Date: Nov 2002 Local Time: 11:04 PM Posts: 3 Offline	I had an interesting experience with my roof trim! I have a January 02 Cooper. The trim above the windscreen flew off after about two days. It's subsequently been replaced six times since until the dealer finally realised that the problem was due to the windscreen being fitted to low so that there is not a decent seal. And I had to inform them of that after reading a post on here. So they re-positioned the windscreen about two weeks ago and the trim stayed in place. But.... it looks like they did not seal the windscren properly so on Sunday morning I stepped into my car to find half an inch of rainwater sitting in the footwell! Oh joy It's in the garage today so I shall see what they have to say about it.

Nov 27th, 2002, 08:53 AM	#8 (permalink)
brycem MINI2 Regular Join Date: Oct 2002 Location: Edinburgh Local Time: 11:04 PM Posts: 74 Offline	I have a Nov 02 build Mini Cooper which I picked up last saturday and I have noticed one side of the gutter trim is coming away at the back of the side section. Will this car have the new style trim? If so I would suggest it is no better than the old trim. I will not be sanctioning them sticking it down with silicone sealant. Does anyone know how the trim is affixed in the factory?

Nov 27th, 2002, 09:07 AM	#9 (permalink)
JamesG MINI2 Newbie Join Date: Nov 2002 Local Time: 11:04 PM Posts: 3 Offline	Forgot to mention... I have the same problem as you brycem. The trim that goes round the sides is affixed with clips at the front and rear of the car and probably one in the middle. So in addition to drying my car out they will be replacing the clip at the rear to try to keep the trim on!

Nov 27th, 2002, 10:44 AM	#10 (permalink)
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	I had both gutter trim re-newed last Tuesday.This is the origonal style trim- why BMW did not supply these trims to me last June instead of waiting for the mystical new style trim,well words fail me.I'm sorry but I do not have a high opinion of MINI after sales service. RAYASP.

Nov 27th, 2002, 10:47 AM	#11 (permalink)
brycem MINI2 Regular Join Date: Oct 2002 Location: Edinburgh Local Time: 11:04 PM Posts: 74 Offline	Rayasp, Are the nes style trims being fitted to cars now being built and what are the differences?

Nov 28th, 2002, 02:42 PM	#12 (permalink)
snoozzuk MINI2 Newbie Join Date: Nov 2002 Local Time: 12:04 AM Posts: 33 Offline	i am going to order my cooper in 2 weeks to get it in march, will i get the new ones of old and what is changed on them?

Nov 29th, 2002, 03:39 AM	#13 (permalink)
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	I dont know if new bulid cars are getting the revised trims-I was told the stock of old style trims will have to be used up before BMW will release the new ones-confused?,I am!!. Cheers, RAYASP

Dec 1st, 2002, 02:46 AM	#14 (permalink)
normdo MINI2 Newbie Join Date: Dec 2002 Location: Baton Rouge, LA Local Time: 05:04 PM Posts: 13 Offline	James G...did the water happen to be in the passenger front footwell?

Dec 2nd, 2002, 04:03 AM	#15 (permalink)
JamesG MINI2 Newbie Join Date: Nov 2002 Local Time: 11:04 PM Posts: 3 Offline	It was in the driver side but as your cas is LHD then it's the same side as my RHD car. It turns out the problem wasn't the windscreen though but the door seals. So now the car's in the garage for a week while they wait for the parts and I get to drive a Nissan Almera!!

Dec 2nd, 2002, 04:57 AM	#16 (permalink)
willibobs MINI2 Regular Join Date: Apr 2002 Location: Manchester Local Time: 12:04 AM Posts: 106 Offline	I had the guttering replaced on my car a few months ago, part of the fix involved the black silicone sealant which promptly melted in the sun and dripped down my passenger side window. A beautifully botched job by the dealers. It had to be redone and so far so good (not often I can say that about my car). Not very impressive though if they are effectively attached to the car by a couple of clips and some glue.

Dec 2nd, 2002, 09:26 AM	#17 (permalink)
mr.bill MINI2 Senior Join Date: Jun 2001 Location: USA Local Time: 11:04 PM Posts: 577 Offline	Saw in Popular Mechanics that 3M has a new product called Automotive Acrylic Plus Attachment Tape. It will stick loose bodyside moldings, claddings, wheel flares, and rocker panel trim. It uses a special adhesive that cures fully in 24 hours. It might work for gutter trim too. www.3mautomotivetape.com

Mar 15th, 2003, 06:56 PM	#18 (permalink)
rayasp MINI2 Regular Join Date: May 2002 Location: Liverpool Local Time: 12:04 AM Posts: 99 Offline	Have just noticed the drivers side trim is coming away at the rear-its lasted all of 4 months!.Ah well,back to the workshop again!.

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