MINI2

Jnr_Seahorse · Jan 10th, 2002, 04:28 AM

Yet another fault with my Cooper meant about the 20th return visit to the dealer today. This time the lumber support of the seat is hitting the hard back of the chair and making a clunk on every bump! I was told this was an identified fault and that they were waiting for BMW to supply the cure.

I have already been waiting 4 weeks for a fix for my airbags. My dealer suggested that I contact BMW direct since I was more likely to get a reaction than them.

Can anyone supply me with the telephone number or email or address? I've trawled the website and given up!

blak-hak · Jan 10th, 2002, 04:39 AM

Is on 01344 480 880 - ask for Customer Service.

monsta · Jan 10th, 2002, 04:55 AM

Customer Services is 01344 426565

blade929 · Jan 10th, 2002, 05:21 AM

I went through this too. In the end it became BMW Ping Pong. Dealer says that Customer services has the responsibilty and guess what, Customer services says it is the dealers.

In our circumstances it got resolved by requesting a meeting with the dealer principal ( actually spoke to the second in command), along with a detailed letter to dealer and BMW outlining all of the issues , the result was that dealer speaks to Cust services and between them decide enough is enough and we get a replacment vehicle.

Jnr_Seahorse · Jan 10th, 2002, 08:23 AM

Thanks guys.

I'm not expecting a new vehicle but I sure want some kind of compensation for the six months of hassle and almost weekly journeys 20 miles and back to the dealer.

I also don't expect to have to wait months for problems to be resolved! At the very least I would like a car that can last one day without a new fault rearing it's ugly head.

JS

chuckie · Jan 12th, 2002, 06:22 PM

So have you had all the problems fixed yet..

ianouska · Jan 13th, 2002, 10:35 AM

HOW LONG DOES IT TAKE BMW TO REPLY TO EMAILS? I CONTACTED THEM ON FRIDAY FOR AN EXPLANATION TO THE PROBLEMS IM HAVING WITH MY CAR AN THEY STILL HAVENT REPLIED. I USED THE ADDRESS customer.service@mini.co.uk

LMB · Jan 14th, 2002, 08:41 PM

Quote:

Originally posted by ianouska
HOW LONG DOES IT TAKE BMW TO REPLY TO EMAILS? I CONTACTED THEM ON FRIDAY FOR AN EXPLANATION TO THE PROBLEMS IM HAVING WITH MY CAR AN THEY STILL HAVENT REPLIED. I USED THE ADDRESS customer.service@mini.co.uk

I wrote twice and never got a response. The third time I wrote I threatened to cancel my order should I not hear from them within the week...guess what, a couple of days later they replied. They do read them after all.

LMB

Paul · Jan 15th, 2002, 04:16 AM

Many companies still seem to treat emails as second class contact. Not wise.

Jnr_Seahorse · Jan 17th, 2002, 06:21 AM

My advice is to bypass customer services. You just end up getting passed from person to person, most of whom know less than yourself about Mini's. Go straight to the top, you're guarenteed some action that way.

By the way I am still awaiting a response to my letter, will let you know when I hear some news.

ianouska · Jan 20th, 2002, 06:29 PM

received a reply at last. nothing startling just some rubbish about "well documented teething problems" and that they dont expect me to have any more probles "of this nature". I HOPE THIS IS TRUE BUT GIVEN MY EXPERIENCES I DOUBT IT!

Jan 10th, 2002, 04:28 AM	#1
Jnr_Seahorse MINI2 Regular Join Date: Apr 2001 Location: Chichester, West Sus Local Time: 12:07 AM Posts: 55 Offline	Contacting BMW? Yet another fault with my Cooper meant about the 20th return visit to the dealer today. This time the lumber support of the seat is hitting the hard back of the chair and making a clunk on every bump! I was told this was an identified fault and that they were waiting for BMW to supply the cure. I have already been waiting 4 weeks for a fix for my airbags. My dealer suggested that I contact BMW direct since I was more likely to get a reaction than them. Can anyone supply me with the telephone number or email or address? I've trawled the website and given up!

Jan 10th, 2002, 04:39 AM	#2 (permalink)
blak-hak MINI2 Regular Join Date: Oct 2001 Location: Nottingham, UK Local Time: 12:07 AM Posts: 84 Offline	MINI Head Office in Bracknell Is on 01344 480 880 - ask for Customer Service. Last edited by blak-hak : Jan 10th, 2002 at 05:22 AM.

Jan 10th, 2002, 04:55 AM	#3 (permalink)
monsta MINI2 Global Moderator Join Date: Jul 2001 Location: Brighton Local Time: 12:07 AM Posts: 4,669 Offline	Customer Services is 01344 426565 the MINI has gone...

Jan 10th, 2002, 05:21 AM	#4 (permalink)
blade929 MINI2 Regular Join Date: Aug 2001 Location: Bedfordshire Local Time: 11:07 PM Posts: 154 Offline	Ping Pong I went through this too. In the end it became BMW Ping Pong. Dealer says that Customer services has the responsibilty and guess what, Customer services says it is the dealers. In our circumstances it got resolved by requesting a meeting with the dealer principal ( actually spoke to the second in command), along with a detailed letter to dealer and BMW outlining all of the issues , the result was that dealer speaks to Cust services and between them decide enough is enough and we get a replacment vehicle. - Red/White Cooper, Silver wheels, Climate Control, Chili Pack, heated mirrors, CD Boost, Alarm, Heated seats, Factory Tint Windows. Now gone (but not forgotten)

Jan 12th, 2002, 06:22 PM	#6 (permalink)
chuckie MINI2 Newbie Join Date: Aug 2001 Location: uk Local Time: 11:07 PM Posts: 14 Offline	So have u had any luck in getting your problems fixed.. So have you had all the problems fixed yet..

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Jan 10th, 2002, 08:23 AM	#5 (permalink)
Jnr_Seahorse MINI2 Regular Join Date: Apr 2001 Location: Chichester, West Sus Local Time: 12:07 AM Posts: 55 Offline	Thanks guys. I'm not expecting a new vehicle but I sure want some kind of compensation for the six months of hassle and almost weekly journeys 20 miles and back to the dealer. I also don't expect to have to wait months for problems to be resolved! At the very least I would like a car that can last one day without a new fault rearing it's ugly head. JS

Jan 13th, 2002, 10:35 AM	#7 (permalink)
ianouska MINI2 Newbie Join Date: Oct 2001 Location: uk Local Time: 11:07 PM Posts: 9 Offline	HOW LONG DOES IT TAKE BMW TO REPLY TO EMAILS? I CONTACTED THEM ON FRIDAY FOR AN EXPLANATION TO THE PROBLEMS IM HAVING WITH MY CAR AN THEY STILL HAVENT REPLIED. I USED THE ADDRESS customer.service@mini.co.uk great car crappy dealers

Jan 14th, 2002, 08:41 PM	#8 (permalink)
LMB Toon Toon.. My Classifieds Join Date: Aug 2001 Location: Up North Local Time: 12:07 AM Posts: 24,876 Offline	Quote: Originally posted by ianouska HOW LONG DOES IT TAKE BMW TO REPLY TO EMAILS? I CONTACTED THEM ON FRIDAY FOR AN EXPLANATION TO THE PROBLEMS IM HAVING WITH MY CAR AN THEY STILL HAVENT REPLIED. I USED THE ADDRESS customer.service@mini.co.uk I wrote twice and never got a response. The third time I wrote I threatened to cancel my order should I not hear from them within the week...guess what, a couple of days later they replied. They do read them after all. LMB Global Moderator

Jan 15th, 2002, 04:16 AM	#9 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 12:07 AM Posts: 40,555 Offline	Many companies still seem to treat emails as second class contact. Not wise.

Jan 17th, 2002, 06:21 AM	#10 (permalink)
Jnr_Seahorse MINI2 Regular Join Date: Apr 2001 Location: Chichester, West Sus Local Time: 12:07 AM Posts: 55 Offline	My advice is to bypass customer services. You just end up getting passed from person to person, most of whom know less than yourself about Mini's. Go straight to the top, you're guarenteed some action that way. By the way I am still awaiting a response to my letter, will let you know when I hear some news.

Jan 20th, 2002, 06:29 PM	#11 (permalink)
ianouska MINI2 Newbie Join Date: Oct 2001 Location: uk Local Time: 11:07 PM Posts: 9 Offline	reply at last received a reply at last. nothing startling just some rubbish about "well documented teething problems" and that they dont expect me to have any more probles "of this nature". I HOPE THIS IS TRUE BUT GIVEN MY EXPERIENCES I DOUBT IT! great car crappy dealers

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