[mojomini]

I don't know exactly all the ins and outs of the warranty. I don't have my MINI yet. BUT, if it's anything like a standard new car warranty (which I am pretty sure that it is), taking it into the dealer for service covers your a**.

Try this on for size: You have (take your pick) a stutter, yo-yo, seat tear, sunroof noise, boot noise (I could go on but won't). Once you take it into MINI to have service done, you are covered for that defect. I am not sure for how long, but worse case scenario would be that they restart the warranty from the time you brought it in (for that specific defect).
Understand?

I know that I have a crappy way of explaining things....but I still try.

Make sure to have it documented. 1- in case you pursue the lemon law, 2- for warranty info.

If I am wrong, let me know. But, this is how it has always worked for me in all the cars that I've owned (Dodge, Mazda, Toyota, Nissan).

Regards,

[alfreds]

What do you do if the dealer acknowledges a problem but refuses to do anything about it. How do you document that? In my state a problem must be "diagnosed or repaired" two of more times in order to be counted as a lemon. So does acknowledment of a problem really count as diagnosed?
This guy Zulu seems to have a simalar problem in a thread.
http://www.mini2.com/forum/showthrea...threadid=36436

[mojomini]

Let me begin by saying that I have never been an SA. I only know of good business practices (customer, employees, & management).

The customer comes in and has a problem. The service agent gives it the "once over". NOW- if he/she finds something or not, it has to be documented. Mainly your complaint has to be documented. If it is not documented, the management cannot accurately account for the business that is brought into the service dept. If that cannot be accounted for, then employees whereabouts during the business day are uncertain. Nobody would be getting paid.

I know, it's a long shot. And once again, I do a lousy job of explaining myself.(hey, I'm writing this on my phone and my thumbs are tired)

Also, I do not believe that the SA can deny writing up a report of your problem. If he does.....take it up the chain. Even if he doesn't acknowledge the problem, doesn't mean another shop won't. Plus in a year or so, after countless complaints of the same nature, there might be an explanation. But only people under warranty would get it corrected for free. If you complained and had a report, you too would be entitled repairs at no cost.

Am I making any sense?