Brake 'hubs' replacement - MASSIVE PROBLEM

[dpms2]

I have recently taken my mini to be serviced by a mini dealer in Edinburgh. They told me the discs and pads need to be replaced - ok. Then I get a call saying that the bolts holding the 'hubs' on are corroded and have all broken. They took one off and it broke, then they continued and took the other four off aswell, and broke them too! Now they want £1600 to fix this!!!! !!!! i don't even know what a hub is, and I certainly didn't ask for it to be attended to.

£1600!!?!? This is insane! What am I going to do? If this is a design flaw as you suggest, surely Mini/BMW should pay for this. There is absolutely no way I can pay this kind of money, and in the mean time my mini is immobilised until I pay up.

They say that the brakes on my car have never been serviced. WEll that must be their fault too because I have always had the car serviced by BMW main dealerships and I have evidence to prove this. If the proper maintainance schedule has not been adhered to, that is not my problem. If they can't sort this out for me, I'm planning on taking legal action.

Any suggestions would be greatly appreciated.
Thanks.

[Scourtaud]

Hi,

The first thing I'd do would be to go at the service dept a see for myself that the bolts are really broken....
And at the same time, observe the massive corrosion on what should be stainless steel.....


Sorry for you


Sebastien

[rainbowdreamer]

To get your car back on the road ASAP, you may have to pay the bill and then fight for compensation later. Or ask to speak to the service manager and persuade him to contact BMW and ask if they would contribute to the cost of the work.

Ask to look at your car and inspect the parts in question.

[Scourtaud]

Just another question crossing my mind....

Did you approve the work they did?

Did you sign a paper with price and object of the service?

If not, they took the liberty of doing it and it is their responsability to return the car as you left it...

If this turns out to work, you may have to find another dealer for futur service since they might hate you...


I had the problem once with a BMW 328 convertible, on a regular service, they changed all the hydrolic system (automatic gearbox) and a few other things without notice or quote... They just gave me the bill when I showed up to pick the car... I refused to pay what I didn't ask for and couldn't get my car back. I asked for the shop manager and exposed my problem, he refused to help out so I took my cell in front of him, called BMW France, asked for a manager, exposed the facts, he spoke to the shop manager, I payed for what I left the car for (brake pads and inspection) and left with my car...

That may be of some help...

Nothing can be done on your car without your consent and a precise quote for parts and labor...


Let us know


Sebastien

[Polmear]

I'm really confused here??
WTF does the hub bolt have to do with removing the rotor and/or caliper?
Why would they touch the hub at all? did they suspect some problem from the ABS?
Nope, refuse to pay for their incompetence! There is NO reason what-so-ever to remove a hub for a pad or a rotor change.
Now if you're talking about the torx bolts that hold the rotor to the hub...they really aren't necessary, they just hold the rotor in place so it's easier to put the lug bolts on. They certainly aren't gonna cost that much.