It just felt you being evasive about the "what have you done so far" question, and I know from my experience in the past dealing with customers some will kick and scream and go all over the shop before actually talking to the people who can get it solved, often quickly and easily. Now you've explained you've tried with MINI UK customer services and THREE dealerships () and had no joy that sounds like you've given it a fair crack of the whip already!
And please don't question our "affiliation" with BMW/MINI, especially in relation to quality and build issues. I've personally rejected two MINIs as they were well below what you'd expect from a premium brand, and have had faults (minor an upwards) with every MINI we've had in the family, AND press fleet cars (including the airbag light), so there's no need to tell me how bad things can be! I wouldn't have reported on the new Cooper S having trim coming off if I wanted to brush issues under the carpet to please the people at BMW/MINI.
i apologise for my comments but people are SICK of complacent big conglomorate companies like BMW fobbing its customers off and expecting no complaints! people pay good hard earned cash for products and yes, nothing is perfect, but when something goes wrong we at least expect it to be rectified! please tell me WHY did they do a FULL recall in the USA (in or out of warranty) for the same problem? the british customer is EXPECTED to not complain and cause a fuss thats why! enough is enough and thats why i wrote to quentin willson explaining the situation, and that was only AFTER reading SO many horror stories on MINI2.COM!
I recently fitted JCW seats and because the sensor has to be unplugged from the orginal seats the airbag warning light is still showing.
There is no port on these new seats I spoke to BMW and they said it would be 70 Pounds to obtain a code from BMW Central to knock out the warning light.
I am to take it that once the warning light shows it knocks the whole Airbag system out?
Has anybody else experienced this problem?
How have you managed to reject the goods? I have tried to reject my 2nd MINI which has had no end of problems and have involved the principal dealer, Pendragon UK, Trading Standards, MINI UK, the RMT MINI UK, and my solicitor, and yet still no joy..
First time was a LONG time ago, and instead of rejection, they bought it back, so no fault accepted, but I didn't lose any money at all. So that was easy.
Second time it was a for the same fault that kept recurring, I gave them time to fix it and said if the next didn't work it'd be rejected, the next fix attempt failed and they replaced it with a new one.
I also think that the reason that you didn't have a recall is because it may not have affected the right hand drive cars like it did in the USA. It seems that most of the UK cars aren't having an issue thus the low response...
many thanks for signing and YES i am VERY disappointed in the number of responses too, especially after all the complaints on MINI2.COM youd think we would have hundreds by now! whats wrong with you all? after all, ive done the spade work for you all!!
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