Dealer installed decals and ruined roof

[BALDRICK1001]

Update,

Been to the dealer this morning who has offered the following:

1. Respray roof
2. £9,200.00 buy back

Whats the view on buy back price

06 plate pepper white, pepper pack, manual air con and sports seats 15500 miles 2yrs and 2 months old, A1 condition - aside, obviously, from the bl.... scratches on the roof......

Thanks to all that have offered their advise.

[wiggis]

Quote: Originally Posted by BALDRICK1001 (original)

Update,

Been to the dealer this morning who has offered the following:

1. Respray roof
2. £9,200.00 buy back

Whats the view on buy back price

06 plate pepper white, pepper pack, manual air con and sports seats 15500 miles 2yrs and 2 months old, A1 condition - aside, obviously, from the bl.... scratches on the roof......

Thanks to all that have offered their advise.

Buy back price sounds a bit on the low side to me .... (edit : actually, for a ONE, it's not bad. I had assumed it was a Cooper).

I think you'd do better than £9,200 if you let your dealership repaint the roof, and then sold it to another local MINI dealership a couple of months later ...... (see note above).

But .... in the nicest possible way, I think you'd have to be off your trolley to get rid of the car just for a few scratches on the roof which are going to be repaired free of charge by a BMW / MINI bodyshop

[supa-dupa-cooper]

That price is good

I traded in my 06 plate ONE Pepper with 18k miles and got just a bit less than that, and that was against a new car! (couldnt be fussed with selling private).

But like Wiggis says, why 'reject' a car after just over 2 years because of some scratches on the roof that the dealer is offering to sort out for you free of charge?!

[Randall Raines]

Quote: Originally Posted by BALDRICK1001 (original)

Update,

Been to the dealer this morning who has offered the following:

1. Respray roof
2. £9,200.00 buy back

Whats the view on buy back price

06 plate pepper white, pepper pack, manual air con and sports seats 15500 miles 2yrs and 2 months old, A1 condition - aside, obviously, from the bl.... scratches on the roof.......

Agreed and disagreed with many previous comments.

The dealer seems to be being very fair and doing their best to sort the situation out.

The decals may have been originally done by an outside firm (They're not always done by the dealer themselves, although they should be up to scratch, no pun intended , as they're putting their name too them).

You won't be able to tell the roof / panel has been painted for reasons also previously stated, and by having it done at a main dealer the chances of it being a very good job are considerably increased (paint match, finish, products used etc... etc...), saying that if you do go down that road, I'd just be very picky on any paintwork as you want it as it was previously. On that note the dealers paint MINI roofs all the time for customers & not all are done at the factory as people have last minute changes of heart or used ones are the MINI a customer wants, just with a white / black or colour coded roof and unless the dealer has another in stock they'll just paint the roof or offer to paint the roof .

In My Opinion you wouldn't / couldn't get a better out come, if you took it to court etc... etc... as they've offered to rectify the situation the only way they can, via repainting or as you've updated, offered to buy your MINI (again seems they're being very reasonable).

The price issue is up to you to accept what you think is OK but as also has been previously stated, the most patient / helpful dealers will have their snapping point and could just turn around and say you're being unreasonable and revoke all offers and as I've said, I don't think you'd get a better out come at court (you'd probably get a puzzled looking Judge give you a bit of a telling off ).

Again as previously stated why "reject" your MINI unless you're thinking of updating or moving away from MINI, as it sounds like you've loved & looked after your MINI, this would only benefit any future purchaser who would buy the MINI not knowing it's ever been painted (thinking it's MINT condition, and well looked after) and probably a reason for the buy back offer , as they'd already offered to repair the damage and as far as I'm aware I thought that's all they need to do (I could be wrong ).

[Jim Ray]

No dealer on this side of the pond would offer that much compensation. The respray, I mean.

You did not know that there was a flaw until now, therefor it did not ruin the enjoyment of having a new car. The car was not really damaged, as stated, no rust. Paint is resprayed, and touched up constantly, with there being no evidence of work at all.

The car is not new now, but you are getting a fresh look, at no cost to you. I must agree with most posters, that is a really fair deal that your dealer is offering.

[Randall Raines]

"BALDRICK1001" If the repaint issue really really worries you that much, let the dealer know this (politely, as I'm sure you have) and ask if you could hold back on the buy back offer until they have painted the roof etc... etc... and then decide then , because I presume they would be painting it anyway, just a thought .

[canvasrepublic]

I get the impression the payments are too much every month. Why else would someone get so narky over some scratches that the dealer is willing to sort out.?.

The compensation culture in this country is getting way out of hand!.

Balderick, put yourself in the dealers shoes, what would you do after 2 years?.
Bearing in mind, these scrathes could have quite easily been caused by you trying to sort the vinyl issues out.

When all said and done, you are getting new paint on your roof, which by default will look better for 2 years longer now!

[Tigger, Eeyore & Roo]

Quote: Originally Posted by sony (original)

The responses so far amaze me!! Baring in mind he has paid top money for an expensive car, I'd want it to be perfect in the first place.
No respray is as good as good as when it was done at the factory. I would be livid, the dealer buggered it in the first place, of course he should be offered some form of compensation.
It makes me laugh when some of you say it's a good result!! I mean what should they say? Sorry, and clear off?????

Have you seen how the roof is actually painted in the factory in the first place? Once the entire bodyshell has been painted with the main colour, the car is then masked off, by hand and then the roof is sprayed, by hand, all in a process almost indistinguishable from what your dealer will be planning on doing.

Mistakes happen and the dealer is being extremely reasonable in repainting the entire roof. I would imagine s/he might be a lot less forthcoming with such a generous offer in future if s/he feels that the customer's immeadiate reaction is going to be to ask for buy back and / or compensation. Please, let's stay real here!

[Tigger, Eeyore & Roo]

Quote: Originally Posted by BALDRICK1001 (original)

Update,

Been to the dealer this morning who has offered the following:

1. Respray roof
2. £9,200.00 buy back

Whats the view on buy back price

06 plate pepper white, pepper pack, manual air con and sports seats 15500 miles 2yrs and 2 months old, A1 condition - aside, obviously, from the bl.... scratches on the roof......

Thanks to all that have offered their advise.

According to Parker's used price guide that's a pretty generous offer for your car, as is the offer to respray the roof!

I'm really not certain what is going to make you happy with this situation. The offer to respray the roof would cure the problem for most users, but it seems that nothing is going to make you happy with this car.

I'd suggest accepting the offer of cash for the car, but think seriously before spending your cash on anything else, as scratches and dings will happen and if nothing short of a new car will do each time, it's going to be an expensive and stressful experience for you every time it happens.

PS: Could you let us know who the dealer is? I'd quite like them to look after my MINI!

[BALDRICK1001]

Thanks all for your input... lets leave it there.

canvasrepublic - I found your response quite insulting - all of my cars, both past and present, have always been bought cash - but that is besides the point. i bought the mini for my commute as it is small, nimble and holds its value - That said - i paid 12500 for a small car from the BMW stable and do not, therefore, expect it to be supplied at anything less than perfect - which it was...

Logging off

Baldrick

[richg40]

I do love abit of dealer bashing, it makes us love all those Mini sooo much more.

[NeuroBeaker]

Quote: Originally Posted by BALDRICK1001 (original)

That said - i paid 12500 for a small car from the BMW stable and do not, therefore, expect it to be supplied at anything less than perfect - which it was...

You know, even cars costing many hundreds of thousands of pounds are not supplied as 'perfect'. It doesn't matter who the manufacturer is - be it BMW, Mercedes, Audi, Bentley, Ferrari, Lamborghini, you name it - there isn't a car manufacturer on the face of the Earth that can deliver a 'perfect' car. It simply is not possible.

No matter how small they are, those imperfections are still there. No matter how good any service is, it's still provided by people - and people make mistakes. Importantly, a good manufacturer and their dealership network will do their best to correct these inevitable mistakes with their warranty infrastructure - and the support for prestige marques (such as cars of the BMW stable) tend to be better than that of a budget car.

To be perfectly frank with you, I think your expectations thus far have been unreasonable. In the end, if you cannot accept 'anything less than perfect', then you will always be disappointed - and you are setting yourself up for an unhappy existence.

Perhaps you would benefit from being slightly more forgiving - just a thought.

Good luck Baldrick, with everything.

Andrew.

[supa-dupa-cooper]

Quote: Originally Posted by BALDRICK1001 (original)

Thanks all for your input... lets leave it there.

canvasrepublic - I found your response quite insulting - all of my cars, both past and present, have always been bought cash - but that is besides the point. i bought the mini for my commute as it is small, nimble and holds its value - That said - i paid 12500 for a small car from the BMW stable and do not, therefore, expect it to be supplied at anything less than perfect - which it was...

Logging off

Baldrick

Dont we all want that?!?

I paid 20k for my brand new Cooper D, ive owned it 8 weeks now. In that time its been back in the workshop 7 times, ive been without it for 7 full days and had 4 courtesy cars while its been being sorted.

You've noticed a problem 2 years down the line, and your not happy with what the dealer is offering?! How do they know that youve not had a new graphic in that time and that it wasnt a different decal fitter that did it?! Yet they are still offering a respray!

[BALDRICK1001]

Well - she's gone....

Alfa spider is the replacement....

[wiggis]

Quote: Originally Posted by BALDRICK1001 (original)

Well - she's gone....

Alfa spider is the replacement....

My first thought when I read your post was ..... Alfa Spider - what a funny name for a MINI ?

Good luck. I hope its reliable for you.