The Plot Thickens
I left the car at the dealer this morning for a full seat heater diagnostic and finally spoke to the Service Rep at around 5:00 (I had old contact numbers on my customer profile so they couldn’t reach me). The Rep tells me that there isn't a heating element in the seat back…just the seat bottom, so you see, it can’t be the heater, $700.00 and they’ll fix it right up. Let’s pause a moment here and soak that in. Now, he says “It was burned from the outside, looks like a cigarette.” Imagine my horror in discovering my 8-year old daughter smokes! “Stop, just stop,” I say, I saw it burn from within the seat, it does have seat back heaters and I referenced the repair manual on that fact. Come to find out…the service technician never looked at the car, merely stated that “older models only have seat bottom heaters”, and so my February, 2004 build-date car sat all day without anything so much as a passing glance. What does it take for a dealer to be an advocate for customers? Corporate said no such thing about older models lacking seat back heaters, okayed a seat repair and now the dealer is playing defense? No one looked at the car? At 6:00pm I arrived to show the Service Rep the manual and before I say a word he blurts out that the seat will be dismantled tomorrow because I was so adamant. “Yeah,” he says, “the manual is confusing, it says the drivers side has a seat back heater, nothing about the passenger.” Right, I said, the right side is the drivers side nearly every where else and is wired identical to the left side.” I've got to call corporate tomorrow.