Thought I'd let you know that my psp went last weekend, (mini one conv. 54 plate 47,200k miles owned and loved since new! Yes, I am a girl!) )l ooked on this forum, joined, voted regarding psp failure, printed out info to write to mini (a big thank you to neurobeaker for all the info). Called mini dealer took in my car, keys and letter, Took the train home!!!!?
Had phone call from mini to ask if I would agree to a diagnostic check, asked why, as its obvious I have no steering, he said have to do it to put in goodwill order at mini but will have to pay for diagnoistic check, I agreed (£65) and felt I needed to play the vosa/bmw card as I was paying for the dia. check.
Recieved another call from mini the following morning advising me that mini uk have agreed to a 100% parts ect, I was so pleased, the final bill was a total of £102.24 (inc. vat) which consisted of 78.75 labour and 8.26 for the pentosin go go in the pump!! had to laugh at that! My mini was ready the next day all washed and shiny and I must comment the steering was a dream, the pump must of been on its way out for a while?
I must add that the mini dealership (Wellsway Mini - Bath) was very polite and friendly (they must know the psp is a common problem?) and although I was half expecting a battle regarding my pump as the warranty had run out 6 months prior made the experience a little more bearable, I reckon a courtesy car would of made it better!
So, to any one suffering the same, try all the advice given on this forum, and again a big thank you to everyone who has commented on this problem, it helped me know what I was talking about when speaking to the dealer and has helped save me a 'pretty penny' and I have my mini back1 x