Temperature related Dent on Roof of Countryman - MINI Cooper Forum

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post #1 of 8 (permalink) Old Sep 28th, 2011, 08:26 AM Thread Starter
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Temperature related Dent on Roof of Countryman

Hi,

We have had a new MINI Countryman for about 3 weeks. It has the metalic black roof with the full sunglass roof in the middle.

After a handwash on last Saturday, we noticed there is a dent at the middle of the very front roof, between password and driver position, above the rear view mirror mouting position.


There is no damge of paint around the dent. We don't belive the dent is caused by any external forces due to the position and shape of it.


It is more looks like the dent is caused by metal shriking from the back of dent.


After searching around on the internet we found the following very useful links on this forum,

(I can't post the link due to not enough post number. Please search "mini roof dent heat related" in google, it should come out at the top one.)

I think we got the famous Temperature Related Dent Issue with black roof. Even they suggested the fix has been in place since 2003 for the mini coopers, as Countryman is a relative new model,

It seems the issue is coming back on this new model.

I have emailed the Mini Customer Service.

Will update again once I get a reply.
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post #2 of 8 (permalink) Old Oct 6th, 2011, 08:58 PM Thread Starter
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Hi,

A quick update for what happened since the first post.

We found a picture in the phone which approves the dents are on the MINI from day one. The pictures are taken on the collection day outside dealer's office before the vehicle is handed over. The dealer's bodyshop manager also had a look at the dents last week and said the repair will be at least 500 pounds.

We send the pictures over to MINI Customer Service Manager and asking for a refund or replacement or (repair plus compensation) as we paid the full price for a defective product.

She said the dealer's manager will contact me shortly as the dealer is my contractual partner.

Will update again once talked with the dealer's manger.

Thanks
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post #3 of 8 (permalink) Old Oct 6th, 2011, 09:16 PM
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Glad you're making progress - seems like pre-collection damage (which they could argue you should've spotted - but at least you have photographic evidence), rather than an actual fault? Hope they sort you out...

Keep us posted!
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post #4 of 8 (permalink) Old Oct 6th, 2011, 09:27 PM Thread Starter
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When I contacted them at the very beginning, they did concern the dents are caused by ourselves before the pictures are found.

Hope we can agree on a solution very soon.

Thanks
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post #5 of 8 (permalink) Old Oct 11th, 2011, 07:58 PM Thread Starter
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I went to the dealer on Saturday and had a talk with the General Manager.

He said he will ask engineer from MINI to come and have a look at the dents.

They are trying to figure out who should be responsible for the dents between them.

He said he will keep me updated but so far no more news.
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post #6 of 8 (permalink) Old Oct 11th, 2011, 08:02 PM
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Was behind an 11 reg BMW 5 series the other day which appeared to have a similar problem
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post #7 of 8 (permalink) Old Oct 13th, 2011, 12:34 PM Thread Starter
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Called the dealer General Manger this morning to check the process.

He said BMW has agreed to send someone to check the dents.

Waiting the time to be confirmed.

I feel this is going to be a long battle as it is moving very slow.
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post #8 of 8 (permalink) Old Nov 10th, 2011, 11:58 AM Thread Starter
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The Countryman is booked in for the dent repair since 1st November.
A Cooper SD loaner car with 240 miles on it provided.

Hope can get my Countryman back soon.
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