Recalls and how they are managed !

[wrenny]

I read here that there might be a new recall on my cooper registered may 2002. It was the one relating to the ECU. I called my dealer NEEP OF COLCHESTER who in typical fashion did not have anyone in the service department able to take my call. This is usual so I decided to ring BMW customer service on speaking to them they asked for my registration, which after checking they found two outstanding pieces of work, 1/ for "the handbrake" and one for "front flap" the team concerned are not technical but they advised they would contact my dealer who would book my car in. My car was not affected by the ECU issue (my lucky day ?). No call came from my dealer so I rang them myself to avoid loss of another day. They advised that the work was not necessary as these "product enhancements" were not on the dealer systems ??
Eventually BMW customer service advised (once I called them again) that the dealer now conceded that the works needs doing and that I will be contacted by them, two days later and still no phonecall !!
I don't think that BMW provided any extra support resource at all even though they are quite happy to sell MINI's through their existing network. Everyone I talk to from the dealer to BMW customer service repeats the same old line "we are very busy and shortstaffed " all I can say is welcome to the real world you a**eholes.
My steering column also clunks does anyone else get this ? another recall in the pipeline ?

[KenL]

Great dealer

My steering wheel makes a slight clunk when turning slowly towards full lock when I'm reversing out of my drive and then pulling away. Don't know if this is a fault or a feature.

[Paul]

I had a clicking/clunking wheel. Got it sorted under warranty. 1 new steering column.

[craigb]

Me too, just had steering click/clunk fixed today with new steering column I believe. Not a sound from it on way home. Very efficient service from dealer.

[ar75]

I had a clunking steering wheel also. Metal clunking had been heard when I turned the wheel quickly. The dealer found that there was oil leakage and a new "@Rmfd hydro steering box" (exact wording shown on the invoice) had been installed. The parts no. is 32136762173.

[BA02LEY]

My Coopers done 24k which I bought second hand on 22k and Ive noticed a clunk/click type noise when turning the wheel halfway to the left and back. Its nearly always appears just as the wheel straightens up! I suppose its the same as what others are experiencing so I'll get it checked in 2k at the next service!

['THE MIGHTY IMP']

get a new steering column.
get a new handbrake.
i had the flap thing fitted for free.

don't take no to any of the above for an answer.

ian m