Mini Cooper S Seat Heater Fire - MINI Cooper Forum
Go Back   MINI Cooper Forum > MINI Technical Forums > MINI Faults & Fixes > First Generation Faults & Fixes


First Generation Faults & Fixes MINI faults and fixes 2001 - 2006

Mini2.com is the premier Mini Cooper Forum on the internet. Registered Users do not see the above ads.
Reply
Similar Threads
Thread Thread Starter Forum Replies Last Post
New 14 plate Mini Cooper SD Coupe Nightmare Kickboxkel Welcome New Members 6 May 21st, 2014 10:06 AM
Any idea if Mini wiring will fire a Scion seat airbag? carwhisperer First Generation Interior & Ice 4 Apr 11th, 2014 04:37 PM
2014 MINI Cooper Hardtop Revealed AutoGuide.com MINI News 12 Feb 12th, 2014 02:12 PM
Mini Cooper Catches me on fire and you won't believe what CAUSES IT!!! roytahtinen General Discussion 6 Feb 3rd, 2014 07:06 AM
2004 Mini Cooper S Heater Issue smoke1337x General Discussion 5 Dec 12th, 2013 12:29 AM

 
LinkBack Thread Tools Rate Thread
  #1 (permalink)  
Old Apr 29th, 2014, 02:08 PM
MINI2 Newbie
Offline
 
Join Date: Apr 2014
Posts: 3
Local Time: 08:36 AM
Canada
Canada Mini Cooper S Seat Heater Fire

I own a 2005 Mini Cooper S that recently had itís seat heater catch the passenger seat on fire. I'm wondering if anyone else here has experienced this failure and what, if anything, Mini was willing to do to assist in the repair.

This is a bit of a long story, so please bear with me. In December of 2013 my seat heater faulted and within seconds caused the passenger seat to catch on fire - bad enough that I had to pat flames out with my gloves to stop them from spreading. There were no injuries but there was a big hole burned into my $800 John Varvatos messenger bag.

I dropped the car off to my local Mini dealer and asked them to check the fault and unhook the passenger heater. The car has been out of warranty for about a year now (out on time not mileage). I was told by my local Mini that this fault was now my responsibility as it is similar to ďrunning an engine with too low coolant and causing damage.Ē I was told the heater was unhooked and ďcompletely safe!Ē Turns out it wasn't unhooked at all and ended up catching on fire again that evening.

I was very disappointed that Mini gave me back my car, told me it was completely safe, and then it caught on fire again. Apparently the wrong wire was unhooked and no one bothered to test it before giving it back to me. It seems very irresponsible to not take the 2 seconds to test a car that mechanics saw flames coming from, and even worse to tell a customer an untested car was completely safe. Whatís a more serious and dangerous issue than fire? Mini St. Johnís didn't even apologize, let alone offer to refund the cost.

I also donít believe engine coolant is a valid comparison. I can inspect engine coolant, I canít see the inner workings of my seat heater inside my seat. And the proper fault should be the heater stops working, not shorts and catches the bloody car on fire!

Google searches revealed others that have had this issue, and others, after conversations with Mini, have been offered a complete out of warranty repair (some even appear to have received compensation).

The car was originally purchased in Florida and driven back to Canada in 2008. All US/Canada conversions were performed by Halifax Mini (St. Johnís Mini didnít exist at the time) and all the required paperwork was correctly completed.

I called Mini Canada and was put in touch with a rep, had a number of discussions and ended up getting an offer, after 4 months, to cover the costs of parts. No labour or replacement for damaged items were included in the offer. Upon asking why the labour was not included I was told that it was because the car was not properly imported into Canada. When I argued that fact I was asked to drop a copy of all the paperwork down to my local dealer and get them to forward it to Mini Canada (Why canít they access/confirm that themselves through Halifax Mini?). I was told I should hear something in 2 days - that was over a month ago. No one has been able to tell me why they say the car was not imported correctly. Originally I was told it was because it didnít have the proper gauges, but those have been replaced with Canadian versions in Halifax.

Upon calling my local Mini in St. Johnís last Friday I was told they have no updates and donít think anything will change. I was told by the manager that Mini looks at how long youíve been getting service from a local dealer as part of their decision making process and that I havenít been coming to the dealer very long. Well the car has been at the local dealer since they opened for every required repair save an oil change.

I have not been impressed with the 5 months this has all taken. I have not been impressed by constantly being told someone will call me and then never receive that call. I have not been impressed with calling my local dealer, leaving messages twice a week and no one calling back. I have not been impressed with the lack of answers to what seems to be a properly imported car. I have not been impressed with a seemly double standard in covering others repairs fully but not mine. And I have not been impressed with Mini St. Johnís returning my car in an untested state claiming it was completely safe.

This seat heater seems like an issue that should require a recall. I assuming this was not recalled since the occurrence rate is very low and it would in fact cost Mini more to do a recall on all the cars rather than pay off the small number of people who have had this occur. But for that to be successful the customer needs the repairs and damage to be covered.

Anyone out there have anything similar happen? Any advice? I think I'll post this to facebook today as well...
Reply With Quote
Sponsored Links
Advertisement
 
Reply
Tags: , , , ,



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
New 14 plate Mini Cooper SD Coupe Nightmare Kickboxkel Welcome New Members 6 May 21st, 2014 10:06 AM
Any idea if Mini wiring will fire a Scion seat airbag? carwhisperer First Generation Interior & Ice 4 Apr 11th, 2014 04:37 PM
2014 MINI Cooper Hardtop Revealed AutoGuide.com MINI News 12 Feb 12th, 2014 02:12 PM
Mini Cooper Catches me on fire and you won't believe what CAUSES IT!!! roytahtinen General Discussion 6 Feb 3rd, 2014 07:06 AM
2004 Mini Cooper S Heater Issue smoke1337x General Discussion 5 Dec 12th, 2013 12:29 AM

» Recent Threads
Need opinions. do I join the Mini family or the VW family.
Today 10:17 AM
by jnapier
Last post by jnapier
Today 10:17 AM
0 Replies, 43 Views
heat problem
Aug 24th, 2014 10:04 AM
Last post by rob955triumph
Today 09:29 AM
7 Replies, 445 Views
PAssenger Door won't open from inside using the handle
Aug 9th, 2014 09:13 PM
Last post by The Nun
Today 09:10 AM
2 Replies, 338 Views
Powe steering pump fan
Yesterday 05:42 PM
Last post by mab01uk
Today 07:29 AM
3 Replies, 211 Views
how to extinguish brake wear warning light
Today 01:44 AM
Last post by karlos9191
Today 07:21 AM
2 Replies, 156 Views
Can't post in Classifieds
Yesterday 07:47 AM
by Jonny_5
Last post by cjm
Today 06:06 AM
3 Replies, 311 Views
What do you think of this mini? And a couple questions...
Jul 12th, 2014 08:44 AM
Last post by Moonwalker09
Today 01:04 AM
4 Replies, 874 Views
My New Mini MCS
Mar 22nd, 2013 11:15 PM
by mossyS
Last post by KarenTMonn
Yesterday 11:50 PM
6 Replies, 2,838 Views
TWINI - Twin engine R53 Endurance Race Car
Jul 18th, 2013 08:30 PM
by pooper
Last post by KarenTMonn
Yesterday 11:37 PM
2 Replies, 2,631 Views
Timing chain tensioner upgrade?
Yesterday 11:05 PM
by ben2012
Last post by ben2012
Yesterday 11:05 PM
0 Replies, 120 Views
$115 Buttonwillow Raceway August 30-31st
Aug 21st, 2014 06:29 AM
by harvie
Last post by harvie
Yesterday 10:28 PM
1 Replies, 273 Views
Amp and Sub Woofer: Seeking Help & Advice
Aug 18th, 2014 05:17 AM
Last post by SteveM3
Yesterday 10:12 PM
1 Replies, 358 Views
Fan coming on when engine cold and staying on after engine turned off
Yesterday 10:08 PM
Last post by Eviek14g
Yesterday 10:08 PM
0 Replies, 210 Views
Semi-Integrated Sat Nav Question
Yesterday 12:43 PM
by dhosein
Last post by SteveM3
Yesterday 09:23 PM
1 Replies, 171 Views
sirius after the fact?
Aug 23rd, 2014 06:01 PM
Last post by zeitgeist
Yesterday 09:16 PM
4 Replies, 406 Views
'02 Mini Cooper 1st stage fan not working
Mar 3rd, 2014 06:42 PM
by chukz00
Last post by Colin RedGriff
Yesterday 09:00 PM
9 Replies, 1,876 Views
Removing an engine.....
Yesterday 08:01 PM
Last post by Zanzibar
Yesterday 08:01 PM
0 Replies, 172 Views
New Blog Post - Summer of Speed: Goodwood - Festival Of Speed 2014
Yesterday 06:43 PM
Last post by AMAUTOS7
Yesterday 06:43 PM
0 Replies, 245 Views
Oil leak and unhelpful dealership. PLEASE HELP.
Yesterday 08:54 AM
by LordLee
Last post by LordLee
Yesterday 06:29 PM
5 Replies, 270 Views
Best oil ?
Aug 12th, 2014 09:18 AM
Last post by rodhot
Yesterday 06:16 PM
4 Replies, 437 Views
» Premium
» Auto Insurance
Ľ Wheel & Tire Center

Powered by vBadvanced CMPS v3.2.1

All times are GMT. The time now is 11:06 AM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2