Quote from garage for €840 to fit anew PSP. I have applied to BMW for a "goodwill replacement". I quoted the information on this site - highlighting the fact that it seems to be a common fault with the car. Will let you know how I get on.
My wife took her 2004 cooper on a short journey (young kids in car). After a few minutes of parking up she noticed plumes of smoke around the bonnet. After recovery and an independent garage inspection it was evident the power steering pump had burnt out. I called Mini (after checking out the internet) and stressed my anger and concern that they had failed to make an official recall with such a dangerous part that was known to fail. To cut a long story short they recovered the vehicle to their own main dealer, replaced the pump and burnt out wiring loom and covered 100% of the £1029 bill. Apart from the inconvenience of being without the car for a week, they did right in the end. Now however it appears that an engine mount and o/s rear caliper needs replacing !!
I've got a 2003 cooper that I've had for 5 year next week! Bought as a cherished with 36K now at 106K with full BMW service history at either cov or leics.
Pump seems to have gone this morning, although managed to come back on to get me the 1.5 miles home! Struggled to turn the wheel (spent all weekend plastering, arms are killing me!) worried that its about to completely go, or will be intermittent for a while. Surprised at how heavy it is, my mark 2 golf (no PAS) is not that heavy to steer!
Rang Mini customer service and they said I must get it to a dealer before they can decide if there will be any contribution.
Neither Cov or Leics Mini have any courtesy cars for 3 weeks!!!! They are saying they can't recover it, not sure I can drive it! AA will only recover if I'm away from home (extra £99 for home start). Coventry have apparently never heard of this fault (although Cov GSF said they sell loads of pumps! and now keep them in stock!).
Leics are offering me a hire car and being very helpful.
If they won't offer a contribution I don't want it fixed at BMW so will have to have it recovered home for me and the hubs to fix.
The EXACT same thing happened to me over the weekend and today!
My mini cooper 03 has 104k on the clock and the steering decided to just go on Friday! Luckily I was in a car park and so able to stop but the steering was impossible to move either way, like it was locked. Really dangerous!! Anyway, I did drive it since and it seemed fine, sometimes a little heavy but drivable. I was really nervous that it would just fail at any time though after reading this...
"The Mini is 50 in 2009. Once ever-so British, it was re-launched by BMW in 2001. Since then, more than a million have been produced worldwide and, as they say in their adverts, it's no ordinary drive, more a 'Mini Adventure'.
But some of you have found your 'Mini Adventure' is more a test of your nerves, because a crucial part of the steering system can fail without warning, and drivers can be left fighting for control of their car.
It happened to Heather Hinam as she was driving her five-year-old Mini around a roundabout. Heather said: "I came to a roundabout, went to turn the wheel and there was nothing. It was just like the wheel was rigid. So, I wrenched on the wheel as hard as I could. I just managed to get a little bit of movement in it sufficient to get me around the roundabout. It was very frightening."
Heather had bought her Mini from a used car dealer but she took it directly to her local BMW garage for repair. They said that her power steering pump had failed. That's the crucial part that has made manoeuvring modern cars so much easier, and it's so essential that if it fails, steering becomes extremely difficult - far harder in fact, than an older car with no power steering at all.
BMW's customer service told Heather this wasn't a common fault, which is surprising because we've heard from dozens of other Mini owners who've told us they've had exactly the same problem, and have had to fork out anything up to £800 for the repair."
BBC Watchdog site.
and also that other guy said it can catch on fire too! I didn't want to risk carry on driving it so i called Mini customer service and they told me the same thing to take it in to the BMW dealer and then they would consider compensation.
So I went to my local one in Hampshire, they fixed it this morning, cost £575 all in, took 2-3 hours. They have sent a report to Mini/BMW to ask for compensation. I have to wait two days to hear. If they don't compensate I will have to get in contact with them and battle it out I would imagine.
I will let you know what happens. I didn't want a 'normal' mechanic to do it because it might take much longer and I want to claim some back from BMW.
Remember nothing mechanical or electrical lasts for ever.........after 100k miles many things can fail on a car including electric steering pumps, when the pump fails the steering is not physically locked just hard to turn and this can and does happen on many modern cars with electric power steering. The price we pay for more convenience and less driving effort!
BMW seem to be paying compensation at lower mileages recently because of the publicity so anyone who gets this compensation after covering a 100k+ miles has done well!
If this really worries any driver they should have all safety critical components re-newed before total failure occurs based on time or mileage covered.
Great news. Sytner Leics have diagnosed the failure, contacted Mini and they are paying parts and labour!!! I'm really chuffed!!! Sytner were really helpful and I was really surprised at 106k that the would offer anything. Otherwise Id be doing it myself on Friday pm.
Spoke to someone at work, same thing happened to them in January on an 8 year old mini and Mini Cambridge got the parts and labour for them
Setting the picture, I have a 53 plate Mini Cooper with 32,000 miles on it. I am the third owner and bought it privately in July 2010. it has FSH from Mini.
Two weeks ago on a Saturday I was exiting a car park and all of a sudden my steering wheel appeared to lock and I could'nt turn it. I was quite shaken thinking my car had just failed on me, and then 30 secs later had a realisation that it was the PSP. Managed to get it home with difficulty. At this point it was 6pm on Saturday so I knew nothing was being done about it until Monday. First thing I did was look here on the mini2 forum where I learned that it is a common fault for Mini's and was on Watchdog in 2009. I also learned that it was not deemed serious so therefore not recalled, and that Mini aren't liable to pay for it to be fixed. Possible cost to owner: up to £500.
Armed with this info I initiated contact on Mini's Facebook page. The only way I could reach out at the weekend. They responded asking me to email customer service which I did on Monday whilst also ringing my local dealership Sytner, Chigwell. They said they would have to do a diagnostic to identify what the issue was. Yardy yar, same old... They said the earliest they could look at it was Wednesday but if they had the opportunity they'd look before. I just wanted it out of sight as whilst I can't drive it, it was disheartening me to see it in pain. I took it there on Tuesday morning, they looked at it on Wednesday and I picked up on Weds evening. Job done.
If you would like to find out more information please contact me directly as I'm not willing to detail the nitty gritty of costs on here as credit to Mini, but considering how extremely concerned I was on Saturday and how much I had feared this might cost, I can say that once again I have had first class experience from Mini. Admittedly his issue should not be happening, however the costs etc really are on a case by case basis, my case was put across well to Mini and therefore the result was something I was 100% satisfied with. I would like to extend my thanks to Paul Trotter. Some dealerships get a hard bargain online. Rightly so for a lot of them but there are exceptions. I'm glad I have a good dealer on my doorstep.
Funny thing, but I started the car today and the pump started working. The only thing is that it still feels a little bit hard. The pump seems to be fine. THis is to weird . Any ideas?
I had powerflex wishbone bushes installed in february. Could that be something worth mentioning?
It's intermittent. Mine too started working on the day I took it to Mini to be fixed. I backed out of the drive thinking "am I taking it there for no reason?" Sure enough, as soon as I was out of the driveway and manoeuvring, it locked again.
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