IMPORTANT. Have you had a power steering pump failure? Please vote YES or NO!!!
I have owned TWO MINI Cooper S's over the past 18 months.
In that time I have suffered a total of THREE power steering failures needing the car to be recovered by MINI Emergency Services because it is unsafe to drive.
- My first MINI was built SEPTEMBER 2002 and broke-down at 6 months and 11 months old
(BK52MXM, see problem list in my signature block),
- My second MINI was built SEPTEMBER 2003 and broke-down at 2 months old
(BN53ZDZ, steering column replaced, dashboard replaced, etc.).
In all cases I was told by the BMW/MINI dealer that the power steering pump had failed.
- Have you had a similar problem? - If so, can you please please please answer this poll?
Not wanting this to turn into a rant, I've had minor issues like they dismantled the whole dash to find a creak, only to add even more rattles then to find out that the steering column was at fault and needed replacement.
Then the the steering pump went and the car was useless, the CD player skipped like the old one and was replaced (the old one was replaced 6 times!).
It pretty obvious to me haven't BMW/MINI spent a penny on development since my first MCS. Not least of all on the steering pump.
Also, to make matters worse Rydale have been calling me in to replace stuff like A-pillar covers that are faulty, only to find at about lunchtime that "...they don't fit", or "...we haven't got a part in stock". Hell, they even called me in at 9am the day before New Years eve to replace a windscreen that they promised they had in stock, only to find out at 4pm that they hadn't at all! I had to make a special visit - on New Years eve!
I lost all fluid at about 9,500 miles. I leaked slowly until one day I could no longer turn. The dealer replaced the pump because nothing else looked bad. It has been okay now for 3,000 miles. Another problem is the BMW only fluid required which is horribly expensive and the fact that they do not tell you how to check the fluid in the owners manual.
...I forgot to mention that one of the headlamps needed to be replaced too because everytime it rained, or the car 'decided' to wash the headlamps (they didn't work initially either), they filled up with water. The dealer reckoned that "...something must have happened in the workshop, not to worry, it'll soon evaporate". Looking closely at it though, I found that there was a large crack in the silvered bowl that allowed water into the unit. And that was from new ! See my contribution at the top of the thread http://www.mini2.com/forum/first-generation-faults-fixes/38442-milky-spots-inside-mirrorglass-xenons.html
I am ashamed to say that your right. They are treating me like a fool and I have a big-mouth. They could easily have kept me happy and turned my negative situations into a positive. Hell, on the run upto me signed on the dotted line, they we're tremendeously helpful. I told everyone, friends, family and colleagues. They all paid attention and coupled with the beauty of the car, they too were impressed and no doubt 'passed it on' themselves.
Needless to say, everyone of those people (of which some are car buying professionals) cannot the believe the way that I am being treated, and would never ever consider visit or recommend the dealer or MINI Cooper S's now. Admitted, squeaks and rattles are petty but the sort of stuff that have happened to me recently like multiple failures of the steering and the dealers disgraceful attitude to me as a true customer is sickening. The MD there treats me like an ignorant childish-fool.
We are hoping to get a final answer from BMW/MINI in the form of their MD this week, but I really need the stats' from this thread to talk knowledgably to them. And so far the results are interesting.
Wish me luck and if you know someone on here that hasn't voted so far, please ask them too!
A question: Those of you that have had steering pump problems. Has your car spent a lot of time idling but not moving? Such as to warm up or in traffic. I've wondered about the manual stating not to warm up the car much before driving coupled with the placement of the pump on the hot side of the engine. Is that what the little fan underneath the car is for?
I do a huge amount of mile in a year, and a lot of hanging around in traffic too.
That said however, it definately doesn't excuse the 3rd and final time in my new car because my car had only had chance to cover about 2000 mile in it's 2 months of life, and then been parked for a few weeks while I was on my holidays. I returned with a big for it to be broken once and for all by my last MINI
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