TomTom Help

[Jordan210]

Right i got My TT ONE GB today. It came with Free Speed camera stuff.

I installed TomTom Home

But its not found my ONE. its only found the memory card. So it wont let me update anything. So i cant put the speed camera spots on

How do i make it so HOME picks up that the ONE is connected so i can change things

Thanks Jordan

[Jordan210]

Right i have got TT Home working.

But now the speed camera bits don't work. The code to download them does not and i cant find a Phone number for Customer support

[envy]

Snap!


Girlfriends dad got one last week, and for some reason TT Home wont install the Speed Camera Update??

Ive got the code and i click on the Speed Camera updates and "not suitable for the device".

Been meaning to e-mail them, maybe they are not available on Tom Tom One? However it was a big sticker saying Free Speed Camera Update.

Hmmm, if you figure it out - please tell me

[ru81]

You normally have to subscribe to speed camera updates when you buy a Tomtom One. Costs about £20/year. Speed camera updates are usually only free on more expensive Tomtom models.

[Jordan210]

I had the yellow sticker on the Box with ONE now with free safety cameras

Thats the same as what i get. TT Home dint install properly from the CD as i tryed to change a map back ground and i got the same message. Once i reinstalled TT Home from the Web Site and re downloaded the background it worked.

But as you cant reinstall the camera bit it does not work

I have now found the Help number

but tis only open
Monday - Friday: 08:00 to 18:30 GMT

[M111 CGC]

I had the same problem, ended up uninstalling the software that came on CD with the tomtom and then downloading and installing a newer version from the tomtom website. I think there was some sort of bug with the version on CD so it wouldn't properly find the One.

Hope this info helps. From memory the software download page is not that easy to find on tomtom's site either.....


Chris

[NeilAndHisMini]

I've just got a TT One, and had a similar problem this afternoon while attempting to install the free speed camera update.

I downloaded and installed the latest version of TT Home from the website, then followed the instructions on the yellow sticker. After I entered the code to activate the promotion, it just came back with a message "No updates available."

Tried entering the code again, but it came back with a message that it had already been activated.

Being an IT professional, it took me some time to spot that the TT One wasn't showing as a connected USB device on the PC, despite being connected and powered on as per the instructions on the sticker. Switched it off and on, and this time it displayed a screen asking if it should connect to the computer. Answered yes, and TT Home suddenly burst into life and displayed the speed camera and other updates ready to install.

Hope this helps!

[Minnie Mouse]

Poor you Jordan!
I also got the free speed camera thingy and that was fine but had trouble with the months free traffic updates. I hadn't gone to the computer with that but when I first turned on the TT ONE it was activated so it has run out and I never used it!

I also wanted to load an extra voice (the Scottish guy sounded lovely!) and I did everything it said but when it come to the checkout it kept saying my card number was invalid! I've not tried since as I got severely brassed off trying to get this voice!

[Jordan210]

Quote:

In TomTom HOME select the option 'Explore' on the left
Select the tab 'My Computer' on top of the middle section
Still in the middle section, click on the little white box(es) next to the item(s) which failed to install
Select 'Delete' right below it


Then:

Login on the TomTom PLUS website
Click on 'Change my device' and select your product. Then press 'Continue'.
On the second page enter the device code that is shown on your TomTom. Then press 'Continue'.
Now:

RIght thats how to get the camera stuff sorted worked for me