[maxsendq]

I have been mulling this over all night, and I'm still p1ssed.
Last weekend my Sunroof didn't shut, so I tried to book it in at my usual dealer to get it fixed. Unfortunately, they said that they would would need it a couple of days, and couldn't give me a car to get me the 60 miles back home. So I was forced to take it to the one just down the road.
On the Monday, I dropped it in to Sydner City Startford and confirmed with the service guy, that I wouldn't be loosing the custom flag I have on my the sunroof, I was told no, we will just fix the roof. Pick it up at 6. I get a call at 3 saying they need to replace the cassette, but they will take my glass off, replace the cassette and then put my glass back in, but they want it until Tuesday. I agree that they can do that.
I ring at 3 on Tuesday, and am rung back to say the trim is just been replaced, and I can pick it up. So at 6, I turn up to collect the car. I am told that they have taken my glass off, replaced the cassette, and then put my glass back on. I say thank you, go outside to pick the car up and realise that it has no flag.
I wander back into the showroom, and ask where my flag is? The guy wanders off for 10 minutes supposilbely with the technical manager, to have a look at I guess my old sunroof.
He comes back and says that the cassette contains the glass, and that as flag isn't a standard BMW part, there isn't anything he can do. I have got the managers number and will ring him today. But I annoyed that when they realised what it would intail, they just replaced a graphic on the car, without asking. I bet they wouldn't do that with any other part.
Sorry rant over, does anyone think I am reasonable tomake sure that they pay for a new flag to be printed and put back on the car? The work was warrenty work.

[Smurfn]

I certainly think they should pay for the graphics, as you had deliberately asked them about it beforehand and was told it would not be damaged. They may have had a case if they had told you it may happen, but after teling you it wouldn't happen, I would think they should replace it. Have a chat to the manager, and if not happy with the outcome, maybe write to head office.

[KPKalle]

I agree with smurfn. If they said you wouldn't lose the flag then hold them to it.

[dietcokeplease]

I tend to agree with Smurfn and Karl. If you were told that the flag wouldn't be damaged then there is an element of liability. On M2 most of us know that the sunroof is one cassette that can only be replaced as a whole.

[ALD0]

Yeah make sure they honur a rep graphic for you

[Mike Clarke]

Quote: Originally Posted by dietcokeplease

I tend to agree with Smurfn and Karl. If you were told that the flag wouldn't be damaged then there is an element of liability. On M2 most of us know that the sunroof is one cassette that can only be replaced as a whole.

I'm going to have to go against the flow here.

It seems that wherever you had the work done you were going to lose the graphic.

So if the service manager had called you and told you that you would lose it then what would you have said? Would you have chosen to keep a damaged sunroof or have it replaced and lose the graphic.

Yes they shouldn't have told you that it would stay and they owe you an apology for that but I don't see why they should pay to replace something that was going to have to be replaced anyway.

[ALD0]

If he was told that his glass would be put back in then they should honour that the replacment should be as original.

[maxsendq]

If they had rung and said that they wanted to replace the whole lot, I think I would have pushed for them to try and fix it without doing that.
When I first got the car I had the same problem and that dealer ( my usual one) fixed it without having to replace the glass.

[Smurfn]

Quote: Originally Posted by dietcokeplease

I tend to agree with Smurfn and Karl. If you were told that the flag wouldn't be damaged then there is an element of liability. On M2 most of us know that the sunroof is one cassette that can only be replaced as a whole.

I didn't, but then again, I don't have a sunroof or work on them

[Root Ginger]

Quote: Originally Posted by Smurfn

I didn't, but then again, I don't have a sunroof or work on them

Neither did I and I have a sunroof. I don't think you would know unless you needed one replacing.

[Mister]

They should have warned you that there was a possibility that you would lose the graphic. That's a big bummer. How long had you had it? I've had my checkered graphic on my sunroof for a little less than a year and am going to have to replace it sometime this summer (when I can afford to, that is). I've been told that they don't last much longer than that before they start looking ratty.

It's unfortunate that they jerked you around, but you would have had to replace the graphic eventually anyway, which is why I try to tell people every chance I get not to spend gross amounts of money on these things. I wish someone had told me a year ago.

Bottom line, however, is that you will most likely never receive any reimbursement for the graphic that you lost. I completely understand your frustration, though, and wish you luck in dealing with these people.

[maxsendq]

Quote: Originally Posted by Mister

They should have warned you that there was a possibility that you would lose the graphic. That's a big bummer. How long had you had it? I've had my checkered graphic on my sunroof for a little less than a year and am going to have to replace it sometime this summer (when I can afford to, that is). I've been told that they don't last much longer than that before they start looking ratty.

It's unfortunate that they jerked you around, but you would have had to replace the graphic eventually anyway, which is why I try to tell people every chance I get not to spend gross amounts of money on these things. I wish someone had told me a year ago.

Bottom line, however, is that you will most likely never receive any reimbursement for the graphic that you lost. I completely understand your frustration, though, and wish you luck in dealing with these people.

The flag is as old as the car 2 years, it was put on before I picked it up. Mine was looking okay, I did look after it. Yes given another year it would have to be replaced, but and its a year before I think it should have been, because they failed to think ahead.
BTW rung the manager at 9 this morning, He has rung me back adn we agree to wait for the quote to come from cooperflags, before we carry on our discussions.

[fred3]

Well since they originally said it would not affect the custom flag and never changed that original decision then I would say you are perfectly within your rights to require them to pay for the cost of replacing that custom flag. Of course the law rarely agrees with good sense so I wish you lots of luck.

[smurfette]

They should have warned you what was going to happen and I agree that they should pay for the graphic. Just keep on them until they have had enough and just give in.

Good luck

[maxsendq]

Thought people might be interested. I got a quote to replace the flag, and handed it over. Left it a week and then I chased, and numerous phone calls and emails later I am getting the impression that he is ignoring me, as he is never at his desk, but they take the messages, and the email gets delievered but never answered.

What shall I do, short of turning up at the dealership?

[Saad]

Quote: Originally Posted by maxsendq

Thought people might be interested. I got a quote to replace the flag, and handed it over. Left it a week and then I chased, and numerous phone calls and emails later I am getting the impression that he is ignoring me, as he is never at his desk, but they take the messages, and the email gets delievered but never answered.

What shall I do, short of turning up at the dealership?

How difficult is it to just turn up at the dealership? Alot of these dealers do that because some disheartened consumers will "bend over and take it" as one could say. They ignore and hope that you'll leave them alone. But if you show that you're not going to leave them alone and turn up, then they can't ignore you. And if he fails to talk to you when you turn up then book an appointment with him. If a receptionist refuses, or won't tell you when he's next in question their authority in refusing you a conversation with the man who oversees the people who are employed to do a satisfactory job on your vehicle. If they still refuse you need to turn your attention to MINI UK.

[SiBradbury]

Quote: Originally Posted by Mike Clarke

I'm going to have to go against the flow here.

It seems that wherever you had the work done you were going to lose the graphic.

So if the service manager had called you and told you that you would lose it then what would you have said? Would you have chosen to keep a damaged sunroof or have it replaced and lose the graphic.

Yes they shouldn't have told you that it would stay and they owe you an apology for that but I don't see why they should pay to replace something that was going to have to be replaced anyway.

Firstly, it's not unreasonable to expect a phone call to say
"The only way we can fix this is to replace the lot, glass included, so you will lose the graphic. Is this ok?"

It seems this would have been the only way of fixing this fault at any dealership? If it was the only solution, would you have given the go-ahead had they decided to warn you first? For this reason I can see why your dealer wouldn't have to reimburse you.

However I can understand how annoyed you are because they didn't ask and you turned up and your car wasn't as they'd promised it would be. It seems to me like you didn't have much choice but to lose the glass & graphic but it would have been nice to be told before they carried out the work.