MINI2

CC07ERS · Mar 13th, 2007, 11:46 AM

I got a call from MIni Uk today to ask if the service i got from the dealer when i had my aero kit fitted was good. Well the aero kit was fitted at a different dealer from where i got the car . She asked are you happy with the car . (mistake ) Well i went into full rant mode about my HiFi buzzing arm rest broken ect . She was all shocked she said & customer services will contact me about it . So we shall wait & see if they do , anybody else had the call then?

*Vikki* · Mar 13th, 2007, 12:10 PM

nice one for telling them your probs, least something might be donw about it ,hope it gets sorted.

Benny No.1 · Mar 13th, 2007, 12:13 PM

Had the same phone call after the dealer sorted out my Aux In problem or should i say lack of the cable being fitted in the first place. Told her what i felt as i had a few other things that have gone wrong. Not her fault though didn't shout.

Sir Johnaraz · Mar 13th, 2007, 12:22 PM

I had the same call after I went back for the chrome peeled spotlight and although I commented about the good service of the garage, I have also told the lady about taking 3 weeks to get a spotlight from Germany....

3rdpillar · Mar 13th, 2007, 12:52 PM

Ive had calls from MINI UK after making enquiries about cherished minis. They were asked questions about the dealers, their responce, attitide etc....
Sensible questions in a customer survey....what next?

BERT R56 · Mar 13th, 2007, 01:24 PM

Have contacted (e-mail) them with regard to all my problems and had a wholly unsatisfactory reply. They hadn't even bothered to read my mail properly.

See my latest post under

R56 Faults and Fixes - Transmission/gearbox noise - news!

fone · Mar 13th, 2007, 02:07 PM

Had calls on 3 occasions after warranty repair and service (inspection!) and each time I told them I was not satisfied with dealer service, esp they seemed to make MINI owners feel like as third class citizens compared to other BMW owners. The last time there, the service advisor did not call to report back and when I collected my car, all the service and workshop guys had gone home, leaving the keys for the sales people to hand over to me. Also told them I never get a written report when ever the car was for repair or tlc service. Well........for what it worths !!

bubblegoose · Mar 13th, 2007, 06:39 PM

its totally standard now for MINI UK to ring you up after a repair / service. It goes down as a Customer Satisfaction score, the higher the score, the higher the bonus for the dealer.

BMW / MINI are having another drive on trying to deliver high customer satisfaction. So its best practice to tell the truth & all your comments do get back to the dealer, however, its all anonymous so they don't know who it is that slated / congratulated them.

Hope this answers any questions,
Dave

CC07ERS · Mar 13th, 2007, 07:24 PM

The service was that much better when they forgot to charge me for the roof aero spoiler saved £130 , never told Mini Uk that LOL

Kinster · Mar 13th, 2007, 08:46 PM

I think only important people get that call.

Mar 13th, 2007, 11:46 AM	#1
CC07ERS TYPE R GT VTEC POWERED My Classifieds Join Date: Jun 2006 Location: Type R GT Local Time: 09:47 PM Posts: 2,746 Offline	Phone Call from MINI UK I got a call from MIni Uk today to ask if the service i got from the dealer when i had my aero kit fitted was good. Well the aero kit was fitted at a different dealer from where i got the car . She asked are you happy with the car . (mistake ) Well i went into full rant mode about my HiFi buzzing arm rest broken ect . She was all shocked she said & customer services will contact me about it . So we shall wait & see if they do , anybody else had the call then?

Mar 13th, 2007, 12:13 PM	#3 (permalink)
Benny No.1 Boosted Join Date: May 2003 Location: Chelmsford, Essex Local Time: 09:47 PM Posts: 338 Offline	Had the same phone call after the dealer sorted out my Aux In problem or should i say lack of the cable being fitted in the first place. Told her what i felt as i had a few other things that have gone wrong. Not her fault though didn't shout. .: R56 Cooper S : Dyno'd 192bhp :. .: H&R Springs : JCW Discs : Forge BOV : Alta CAI :.

Mar 13th, 2007, 06:39 PM	#8 (permalink)
bubblegoose Excited.. Join Date: Oct 2003 Location: In the Office! Local Time: 09:47 PM Posts: 3,608 Offline	its totally standard now for MINI UK to ring you up after a repair / service. It goes down as a Customer Satisfaction score, the higher the score, the higher the bonus for the dealer. BMW / MINI are having another drive on trying to deliver high customer satisfaction. So its best practice to tell the truth & all your comments do get back to the dealer, however, its all anonymous so they don't know who it is that slated / congratulated them. Hope this answers any questions, Dave MINI2's Loveable Goose NW Minis - Pub Meets & Banter

Mar 13th, 2007, 08:46 PM	#10 (permalink)
Kinster BarWeetGarNarWeetNinnyBon Join Date: Jan 2002 Location: Location: Location Local Time: 09:47 PM Posts: 2,709 Offline	I think only important people get that call. Hyper Blue/Blue MCSC with Chilli 'No man will make a great leader who wants to do it all himself' A. Carnegie

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread:

MINI2

Fuel for your MINI obsession

Use this forum to discuss MINI topics which are not related to other forums. Posts may be moved from here to alternative forums by the moderators without notice

Today
Sponsors	Sponsored Links Registered members do not see Google Ads posts, they can also post messages, pictures, and classified adverts. Register your free account today and become a member of MINI2 - MINI Forum

Mar 13th, 2007, 12:10 PM	#2 (permalink)
Vikki Winner MM best MINI ONE! My Classifieds Join Date: Jun 2004 Location: St Leonards-on-Sea Local Time: 09:47 PM Posts: 2,250 Offline	nice one for telling them your probs, least something might be donw about it ,hope it gets sorted.

Mar 13th, 2007, 12:22 PM	#4 (permalink)
Sir Johnaraz Greek Mini Join Date: Oct 2005 Location: London Local Time: 09:47 PM Posts: 190 Offline	I had the same call after I went back for the chrome peeled spotlight and although I commented about the good service of the garage, I have also told the lady about taking 3 weeks to get a spotlight from Germany....

Mar 13th, 2007, 12:52 PM	#5 (permalink)
3rdpillar MINI2 Senior Join Date: Jan 2007 Location: Blackburn Local Time: 09:47 PM Posts: 524 Offline	Ive had calls from MINI UK after making enquiries about cherished minis. They were asked questions about the dealers, their responce, attitide etc.... Sensible questions in a customer survey....what next?

Mar 13th, 2007, 01:24 PM	#6 (permalink)
BERT R56 MINI2 Regular Join Date: Dec 2006 Local Time: 09:47 PM Posts: 52 Offline	Have contacted (e-mail) them with regard to all my problems and had a wholly unsatisfactory reply. They hadn't even bothered to read my mail properly. See my latest post under R56 Faults and Fixes - Transmission/gearbox noise - news!

Mar 13th, 2007, 02:07 PM	#7 (permalink)
fone MINI2 Regular Join Date: May 2005 Location: Herts, England Local Time: 09:47 PM Posts: 126 Offline	Had calls on 3 occasions after warranty repair and service (inspection!) and each time I told them I was not satisfied with dealer service, esp they seemed to make MINI owners feel like as third class citizens compared to other BMW owners. The last time there, the service advisor did not call to report back and when I collected my car, all the service and workshop guys had gone home, leaving the keys for the sales people to hand over to me. Also told them I never get a written report when ever the car was for repair or tlc service. Well........for what it worths !!

Mar 13th, 2007, 07:24 PM	#9 (permalink)
CC07ERS TYPE R GT VTEC POWERED My Classifieds Join Date: Jun 2006 Location: Type R GT Local Time: 09:47 PM Posts: 2,746 Offline	The service was that much better when they forgot to charge me for the roof aero spoiler saved £130 , never told Mini Uk that LOL

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
48 hours to go,then the phone call.	ianj4cko	General Discussion	9	Nov 18th, 2006 09:08 AM
That Phone Call I've Been Dreading...	jdr21	General Discussion	6	Feb 27th, 2006 04:21 AM
An Exciting Phone Call	LizWiz	Australia	42	Jan 31st, 2006 11:58 AM
anonymous phone call!!!!	Peachiz	General Discussion	57	Nov 16th, 2004 12:14 PM
Phone call from dealer about 1st service	burtie	General Discussion	10	Jul 19th, 2004 02:40 PM