[ru81]

So just how 'fussy' are people when it comes to their cars? I think I might be a bit too paranoid about tiny marks/scratches on my car.

I picked up my new R56 MCS last month and found there was a small scratch on eliptical ring on the driver's door. I told the dealer and they agreed to replace it. Anyway, I took the car back yesterday and they replaced it - great news. However, by replacing the eliptical ring, they have managed to put a couple of very small scratch marks on the black plastic trim surrounding the door pull (probably wouldn't even show up on a photo if I took one!). This was obviously done as they were fitting the new eliptical ring. Most people would not even notice the marks, but now I know they're there they really annoy me (considering they weren't there before). I told the dealer about it and he just brushed it off as if they were so minor they were not a problem. Do people think I should insist that the dealer replace the piece with the marks or am I just being far too fussy and accept that there are always going to be small marks/scratches on any car, no matter how careful you are?

[Mister]

My car is over 2 years old and I still inspect it regularly for scratches/door dings. Nothing wrong with being fussy. Ask them to replace the part. If they refuse, it's not a huge deal, but there's certainly no harm in asking.

[spikeyadrian]

I don't think your being to fussy, every time i took my mini into syntner solihull in birmingham, for a repair under warranty, they managed to damage something!
I really do believe, that most dealerships, don't care anywhere near as much as we do about our cars.
If you not happy tell em!!!!!!!!!

[ru81]

Quote: Originally Posted by spikeyadrian (original)

I don't think your being to fussy, every time i took my mini into syntner solihull in birmingham, for a repair under warranty, they managed to damage something!
I really do believe, that most dealerships, don't care anywhere near as much as we do about our cars.
If you not happy tell em!!!!!!!!!

Guess which dealer I went to??? Sounds like they make a habit of damaging cars!

When they damaged your car - did they repair it?

[darkus]

I think you have to be fussy otherwise you realy shouldn't own a mini but a toyota instead. This is a car for enthusiasts and ppl that car about their cars...

[r1_kde]

I am fussy!!

Also got the car back from solihull with a 3 inch long scratch down the door. have not been back yet to complain about the poor service.

[Lil_Mini]

I don't think it matters whether you own a Toyota or a Mini, if you truely love your car you will be fussy with it.

If they are damaging your car when they are suppose to be professionals fixing your car then I see a problem with that.

[Rennie]

I also have two tiny marks on the elliptical ring on the passenger side. I noticed them from day one (I've had my car for 3 weeks). My husband thought they were tiny glue dots but I can't get them out with goo gone or plastic cleaner, so now I'm thinking they're scratches. They bother me because they're in a visible area, but I think the dealer would look at me like I'm crazy if I told him to replace the ring for two tiny dots. I'm thinking I'll get used to them eventually.

Here's a picture of one of them in the middle of the flashlight ring:

[ru81]

Yeah, when you know a mark is there it really does get annoying, and I think it makes it worse when you have not even done it! I've decided I'm going to say I want them to fix my marks - trouble is they will probably damage something else when they are fixing it!!

[KatyB]

When i picked up my new cooper s in Feb the weather was very bad the car was parked out side in the snow on collection.

3 days later when the snow cleared i cleaned the car and found a small dent in the drivers door below the wing mirror, The car hadnt been out of my garage since i picked it up due to the weather so it had to have been there from new !!!!

Everyone i showed it too ( freinds & family ) said it wasnt that noticable and how could i prove to the dealer it was there from new and the dealer could make more mess trying to fix it !!!

I decided to leave it . But now 2 months later it bugs me every time i clean the car and i wished i had gone back to the dealer !!!!!

So if your not happy with anything act strait away. Its too late for me now!!!

[LMB]

Quote: Originally Posted by KatyB (original)

So if your not happy with anything act strait away. Its too late for me now!!!

I couldn't agree more. I let something slide once and I'm still kicking myself I didn't mention it. If you are not happy tell them.

[Mike Schumacher]

sounds stupid but i take everything personally if there is a mark on my car. the slightest scratch an the blood begins to boil. in my new car i always park across two bays in the car parks so some idiot doesnt slam their door into mine.

nearly 3 years ago i took my R53 into williams mini Liverpool for some minor checks. when i picked it up it had a dent in the boot, just underneath the S logo. it was the kind of in-print a thumb would make by pressing it into blue-tac. they would not take responsibility suprise suprise. everytime i walked around the car from then on it was around the passenger side as i couldnt bear to look at it.

if you take the car if for them to repair or replace, it's guaranteed another mark will appear on another part of the car.

[Birdog]

Specialist cars in aberdeen did someting like this.
My uncle bought a cherished MSC, With a couple of chunks out of the alloys and some small scratches on the bonet, ho bought it on the understanding that it would be fixed before he picked it up.
Got it home, first wash and he noticed the scratches were still there and the chunks in the alloys had been painted but not filled, the car was in and out of the garage for a couple of week (they gave him an 07 convertable MCS as a loaner), specialist cars kept saying, "it`ll be ready tomorrow............", ended up getting his money back and giving the car back to them.