MINI2

rec · Dec 6th, 2007, 01:16 PM

Anyone got MINI involved when they are not getting the service they expect from their dealer ?

4 times my Cooper has gone in to get the dashboard rattle fixed, and 4 times it's come out of the dealer all hunky dory only to have all the rattles reappear within a week.

This time all the rattles appeared again after 7 minutes of driving back to the office ! I'd have turned around and gone back if I wasn't on the motorway.

Apparently all the rattles were "gone" when they test drove it... I read the engineer's report with the MINI Service Advisor.

Also, the gurgling from the heater matrix was supposedly fixed, yet that still exists !

Advice required if poss. Very very very ****ed off. I have spoken to MINI Customer Services on 08705050160 (if anyone wants the number !) and pressed Option 3 and spoke to an advisor. She is going to speak to the BMW garage to see if they can rectify it once and for all.

What's the chance of me being able to reject my car after a year ?! Needless to say, unless they fix these problems next time, I will not be buying a MINI again. My 14 year old Peugeot was more reliable than this MINI branded waste of money !

GRRRRR.

ALD0 · Dec 6th, 2007, 01:20 PM

Oh dear, hope you get it sorted.
In the past when I have rung MINI, I seem to get the the response that as the dealers are mainly franchised network, the service issue is lays between the dealership and consumer.
MINI only get involved if there is a major manufacturing problem with the car...

rec · Dec 6th, 2007, 01:22 PM

i see this as a major manufacturing problem with the car... it's a year old and it rattles like hell. that's a fault as far as i'm concerned.

i'm just trying to find out if people have reported good things once MINI get wind of the problem and step in.

I love MINI, Laura · Dec 6th, 2007, 01:48 PM

At least they can hear the rattle you've got and tried to fix it. The same dealer is now claiming that they can't hear my whistle from my sunroof.

airbusA346 · Dec 6th, 2007, 01:48 PM

Have you tried taking it to a different dealer?

Tom.

rec · Dec 6th, 2007, 01:54 PM

Quote: Originally Posted by I love MINI, Laura (original)

At least they can hear the rattle you've got and tried to fix it. The same dealer is now claiming that they can't hear my whistle from my sunroof.

yeah, there is that... but 4 times ?!

Paul · Dec 6th, 2007, 02:48 PM

One question (might be stupid) is that if it's temperature related, maybe you keep the car outside, them inside (or vice versa) and the rattling parts are warmer/cooler in the given situations, so it's hit and miss?

DaFlake · Dec 6th, 2007, 02:59 PM

Yeah, on really cold days my car rattles a bit but once it warms up the rattle goes as well.

rec · Dec 6th, 2007, 03:41 PM

nope, it's all the time. i collected the car from BMW (i saw them drive it back into the carpark after the "test drive") and the car was warm. the rattles are there all the time, regardless of how long i've been driving.

edit; to give you an idea of the main rattle, it sounds like the the CD unit is rattling around behind the dash... dunno. it sometimes sounds like metal vibration and sometimes like plastic vibration... it's getting on my nut !

Dawn · Dec 6th, 2007, 05:36 PM

I got MINIUK involved after buying my 'Works' they were fantastic! and after the sales manager ignored out numerous phone calls they came through for us and got us results even we were surprised about !
Go for it ! thankgoodness for them i say !
this is a long shot after looking at your location, its not Scotthall, Boreham wood is it?????

I love MINI, Laura · Dec 6th, 2007, 05:40 PM

Southampton, Dawn. x

Dawn · Dec 6th, 2007, 05:41 PM

Quote: Originally Posted by I love MINI, Laura (original)

Southampton, Dawn. x

fanks lovey, just wondered cos thats where i bought mine from

spf · Dec 7th, 2007, 12:31 PM

Legally apparently you won't be able to reject after a year and certainly not for rattles. We had more serious problems on one of our cars (not a MINI) and we were told by Trading standards that we could not reject as at the time we'd, had the car over 5 months. Even though they had not fixed problems that appeared in the first few weeks this was deemed as accepting it because we had carried on driving it. Our only option was to rescind which means you only get the dealer market value for the car and if they are awkward you have to take them to court to do it. We ended up settling out of court.

rec · Dec 7th, 2007, 02:22 PM

i might just start kicking my dashboard.
that or i'll take the bloody thing apart myself and mend it :P

still waiting on an outcome from MINI direct.

mister.t · Dec 7th, 2007, 02:26 PM

Quote: Originally Posted by DaFlake (original)

Yeah, on really cold days my car rattles a bit but once it warms up the rattle goes as well.

Ours is the same. Once the cars warmed up though, they seem to dissapear. Weird

I love MINI, Laura · Dec 7th, 2007, 02:31 PM

I'm just keeping quiet now as I've got my sunroof adjusted by them and they have dropped the fee that they wanted yesterday. We'll see if it still whistles afterwards.

Rec, I'm very sorry your MINI rattles and they can't fix it. You're going along the right route of MINI services though so see what they say. You're MINI shouldn't rattle and mine shouldn't whistle! maybe take it to another dealership?

mph999 · Dec 8th, 2007, 12:11 AM

Quote: Originally Posted by spf (original)

Legally apparently you won't be able to reject after a year and certainly not for rattles. We had more serious problems on one of our cars (not a MINI) and we were told by Trading standards that we could not reject as at the time we'd, had the car over 5 months. Even though they had not fixed problems that appeared in the first few weeks this was deemed as accepting it because we had carried on driving it. Our only option was to rescind which means you only get the dealer market value for the car and if they are awkward you have to take them to court to do it. We ended up settling out of court.

Hmm, an ammedment to the SOGA states that if a fault is apparent within 6 months, then it is taken as if the fault was there on day one ...

In plain english, if you have a fault on your car (even minor) within the first 6 months, then it is the same as if the fault was there when you picked it up. Further, it is for the dealer to prove there isn't a problem, not for you to prove there is.

Martin

airbusA346 · Dec 8th, 2007, 10:56 AM

Quote: Originally Posted by rec (original)

i might just start kicking my dashboard.
that or i'll take the bloody thing apart myself and mend it :P

still waiting on an outcome from MINI direct.

Take it to Mikey.

Tom.

mini-mad · Dec 8th, 2007, 09:55 PM

i have 3 mini`s love them to bit`s thay do rattle now and again

Banana Panceyette · Dec 9th, 2007, 02:01 AM

I'm actually considering contactign MINIUK after the crap service I'm getting from my dealership at the minute so this is an interesting thread from my point of view to see that at least one person has suceeded (Dawn)

Dec 6th, 2007, 01:16 PM	#1
rec Not a happy bunny. Join Date: Oct 2006 Location: Scotthall MINI Often Local Time: 03:27 AM Posts: 1,209 Offline	Getting MINI Involved Anyone got MINI involved when they are not getting the service they expect from their dealer ? 4 times my Cooper has gone in to get the dashboard rattle fixed, and 4 times it's come out of the dealer all hunky dory only to have all the rattles reappear within a week. This time all the rattles appeared again after 7 minutes of driving back to the office ! I'd have turned around and gone back if I wasn't on the motorway. Apparently all the rattles were "gone" when they test drove it... I read the engineer's report with the MINI Service Advisor. Also, the gurgling from the heater matrix was supposedly fixed, yet that still exists ! Advice required if poss. Very very very **ed off. I have spoken to MINI Customer Services on 08705050160 (if anyone wants the number !) and pressed Option 3 and spoke to an advisor. She is going to speak to the BMW garage to see if they can rectify it once and for all. What's the chance of me being able to reject my car after a year ?! Needless to say, unless they fix these problems next time, I will not** be buying a MINI again. My 14 year old Peugeot was more reliable than this MINI branded waste of money ! GRRRRR. Got an R56 ? Flaunt It ! http://www.mini2.com/forum/general-d...st-ya-r56.html

Dec 6th, 2007, 01:20 PM	#2 (permalink)
ALD0 Hacked the IBUS Join Date: Jun 2003 Location: Cheshire Local Time: 02:27 AM Posts: 9,202 Offline	Oh dear, hope you get it sorted. In the past when I have rung MINI, I seem to get the the response that as the dealers are mainly franchised network, the service issue is lays between the dealership and consumer. MINI only get involved if there is a major manufacturing problem with the car... http://www.becardsmart.org.uk/

Dec 6th, 2007, 01:22 PM	#3 (permalink)
rec Not a happy bunny. Join Date: Oct 2006 Location: Scotthall MINI Often Local Time: 03:27 AM Posts: 1,209 Offline	i see this as a major manufacturing problem with the car... it's a year old and it rattles like hell. that's a fault as far as i'm concerned. i'm just trying to find out if people have reported good things once MINI get wind of the problem and step in. Got an R56 ? Flaunt It ! http://www.mini2.com/forum/general-d...st-ya-r56.html

Dec 6th, 2007, 01:48 PM	#5 (permalink)
airbusA346 Confused By Certain Users Join Date: Sep 2007 Location: Stone, Staffordshire Local Time: 02:27 AM Posts: 8,868 Offline	Have you tried taking it to a different dealer? Tom. Owner Of The Last Word Of 2007 :: My Website The Orange Blob As My Avatar Is The Mascot Of JetAlliance Racing Called 'Carli'.

Dec 6th, 2007, 01:54 PM	#6 (permalink)
rec Not a happy bunny. Join Date: Oct 2006 Location: Scotthall MINI Often Local Time: 03:27 AM Posts: 1,209 Offline	Quote: Originally Posted by I love MINI, Laura (original) At least they can hear the rattle you've got and tried to fix it. The same dealer is now claiming that they can't hear my whistle from my sunroof. yeah, there is that... but 4 times ?! Got an R56 ? Flaunt It ! http://www.mini2.com/forum/general-d...st-ya-r56.html

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Dec 6th, 2007, 01:48 PM	#4 (permalink)
I love MINI, Laura MINI2 Master Join Date: Dec 2003 Location: Portsmouth,Hampshire Local Time: 02:27 AM Posts: 3,412 Offline	At least they can hear the rattle you've got and tried to fix it. The same dealer is now claiming that they can't hear my whistle from my sunroof.

Dec 6th, 2007, 02:48 PM	#7 (permalink)
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 02:27 AM Posts: 40,356 Offline	One question (might be stupid) is that if it's temperature related, maybe you keep the car outside, them inside (or vice versa) and the rattling parts are warmer/cooler in the given situations, so it's hit and miss? Our trials and tribulations living in a "bleeding edge" eco house... Oxley Woods Living

Dec 6th, 2007, 02:59 PM	#8 (permalink)
DaFlake Lovin' every MINI of it! Join Date: Oct 2005 Location: Hanging on The Cape! Local Time: 09:27 PM Posts: 11,037 Offline	Yeah, on really cold days my car rattles a bit but once it warms up the rattle goes as well. Global Moderator

Dec 6th, 2007, 03:41 PM	#9 (permalink)
rec Not a happy bunny. Join Date: Oct 2006 Location: Scotthall MINI Often Local Time: 03:27 AM Posts: 1,209 Offline	nope, it's all the time. i collected the car from BMW (i saw them drive it back into the carpark after the "test drive") and the car was warm. the rattles are there all the time, regardless of how long i've been driving. edit; to give you an idea of the main rattle, it sounds like the the CD unit is rattling around behind the dash... dunno. it sometimes sounds like metal vibration and sometimes like plastic vibration... it's getting on my nut ! Got an R56 ? Flaunt It ! http://www.mini2.com/forum/general-d...st-ya-r56.html

Dec 6th, 2007, 05:36 PM	#10 (permalink)
Dawn Work'd Up ! My Classifieds Join Date: Mar 2005 Location: Essex Local Time: 02:27 AM Posts: 3,061 Offline	I got MINIUK involved after buying my 'Works' they were fantastic! and after the sales manager ignored out numerous phone calls they came through for us and got us results even we were surprised about ! Go for it ! thankgoodness for them i say ! this is a long shot after looking at your location, its not Scotthall, Boreham wood is it?????

Dec 6th, 2007, 05:40 PM	#11 (permalink)
I love MINI, Laura MINI2 Master Join Date: Dec 2003 Location: Portsmouth,Hampshire Local Time: 02:27 AM Posts: 3,412 Offline	Southampton, Dawn. x

Dec 6th, 2007, 05:41 PM	#12 (permalink)
Dawn Work'd Up ! My Classifieds Join Date: Mar 2005 Location: Essex Local Time: 02:27 AM Posts: 3,061 Offline	Quote: Originally Posted by I love MINI, Laura (original) Southampton, Dawn. x fanks lovey, just wondered cos thats where i bought mine from

Dec 7th, 2007, 12:31 PM	#13 (permalink)
spf MINI2 Master Join Date: Apr 2004 Location: Cleveland Local Time: 02:27 AM Posts: 1,179 Offline	Legally apparently you won't be able to reject after a year and certainly not for rattles. We had more serious problems on one of our cars (not a MINI) and we were told by Trading standards that we could not reject as at the time we'd, had the car over 5 months. Even though they had not fixed problems that appeared in the first few weeks this was deemed as accepting it because we had carried on driving it. Our only option was to rescind which means you only get the dealer market value for the car and if they are awkward you have to take them to court to do it. We ended up settling out of court.

Dec 7th, 2007, 02:22 PM	#14 (permalink)
rec Not a happy bunny. Join Date: Oct 2006 Location: Scotthall MINI Often Local Time: 03:27 AM Posts: 1,209 Offline	i might just start kicking my dashboard. that or i'll take the bloody thing apart myself and mend it :P still waiting on an outcome from MINI direct. Got an R56 ? Flaunt It ! http://www.mini2.com/forum/general-d...st-ya-r56.html

Dec 7th, 2007, 02:26 PM	#15 (permalink)
mister.t One Life, Live It!! Join Date: Aug 2006 Location: Nowhere exciting Local Time: 02:27 AM Posts: 6,236 Offline	Quote: Originally Posted by DaFlake (original) Yeah, on really cold days my car rattles a bit but once it warms up the rattle goes as well. Ours is the same. Once the cars warmed up though, they seem to dissapear. Weird

Dec 7th, 2007, 02:31 PM	#16 (permalink)
I love MINI, Laura MINI2 Master Join Date: Dec 2003 Location: Portsmouth,Hampshire Local Time: 02:27 AM Posts: 3,412 Offline	I'm just keeping quiet now as I've got my sunroof adjusted by them and they have dropped the fee that they wanted yesterday. We'll see if it still whistles afterwards. Rec, I'm very sorry your MINI rattles and they can't fix it. You're going along the right route of MINI services though so see what they say. You're MINI shouldn't rattle and mine shouldn't whistle! maybe take it to another dealership?

Dec 8th, 2007, 12:11 AM	#17 (permalink)
mph999 MINI2 Senior Join Date: Jul 2005 Location: Newbury Local Time: 02:27 AM Posts: 375 Offline	Quote: Originally Posted by spf (original) Legally apparently you won't be able to reject after a year and certainly not for rattles. We had more serious problems on one of our cars (not a MINI) and we were told by Trading standards that we could not reject as at the time we'd, had the car over 5 months. Even though they had not fixed problems that appeared in the first few weeks this was deemed as accepting it because we had carried on driving it. Our only option was to rescind which means you only get the dealer market value for the car and if they are awkward you have to take them to court to do it. We ended up settling out of court. Hmm, an ammedment to the SOGA states that if a fault is apparent within 6 months, then it is taken as if the fault was there on day one ... In plain english, if you have a fault on your car (even minor) within the first 6 months, then it is the same as if the fault was there when you picked it up. Further, it is for the dealer to prove there isn't a problem, not for you to prove there is. Martin

Dec 8th, 2007, 10:56 AM	#18 (permalink)
airbusA346 Confused By Certain Users Join Date: Sep 2007 Location: Stone, Staffordshire Local Time: 02:27 AM Posts: 8,868 Offline	Quote: Originally Posted by rec (original) i might just start kicking my dashboard. that or i'll take the bloody thing apart myself and mend it :P still waiting on an outcome from MINI direct. Take it to Mikey. Tom. Owner Of The Last Word Of 2007 :: My Website The Orange Blob As My Avatar Is The Mascot Of JetAlliance Racing Called 'Carli'.

Dec 8th, 2007, 09:55 PM	#19 (permalink)
mini-mad MINI2 Newbie Join Date: Oct 2007 Local Time: 03:27 AM Posts: 4 Offline	i have 3 mini`s love them to bit`s thay do rattle now and again

Dec 9th, 2007, 02:01 AM	#20 (permalink)
Banana Panceyette A List! Join Date: Nov 2005 Location: Teesside Local Time: 02:27 AM Posts: 8,595 Offline	I'm actually considering contactign MINIUK after the crap service I'm getting from my dealership at the minute so this is an interesting thread from my point of view to see that at least one person has suceeded (Dawn) Suckin Diesel!

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