[mrstirs]

Well, I managed to crash my beloved Checkmate into a fence/field.

If that wasn't bad enough, I'm now having a nightmare getting it fixed.

Picked it up from Allied Vehicles in Glasgow on Thursday - the rear bumper is not secure because they haven't been able to get the parts yet (had it for a month!), the paintwork hasn't been repaired and the exhaust has just been bent back into place....except it's not in the right place, it's off-centre and pointing down and to the left, and it rattles.

Trying to arrange for it to go back in but with exception of someone called Lorraine, the staff haven't been exactly helpful.

[liz131]

So sorry to hear of your mishap

Wish you all the best in getting it sorted asap

[ALD0]

Hope you get it soterd quickly for you

[NeuroBeaker]

Quote: Originally Posted by mrstirs (original)

Well, I managed to crash my beloved Checkmate into a fence/field.

If that wasn't bad enough, I'm now having a nightmare getting it fixed.

Picked it up from Allied Vehicles in Glasgow on Thursday - the rear bumper is not secure because they haven't been able to get the parts yet (had it for a month!), the paintwork hasn't been repaired and the exhaust has just been bent back into place....except it's not in the right place, it's off-centre and pointing down and to the left, and it rattles.

Trying to arrange for it to go back in but with exception of someone called Lorraine, the staff haven't been exactly helpful.

Mrstirs, who are you insured with? If you're not happy with the work being carried out at the current place, then perhaps you could discuss with your insurers about transferring it to another bodyshop?

When I was with MINICOVER and had someone go into the back of me (their fault, I was stationary), I was able to get it fixed at Douglas Park's (BMW) bodyshop in Hillington. I'm not sure if their franchise is the best place to go for servicing (expensive and more BMW-oriented than MINI), but for bodyshop work, they did pretty well.

I inspected their repairs, and there was a minor issue with the heat shield by the exhaust that was listed (and billed to the other party's insurers) as having been fitted with a new component - but they'd merely bent the old one back into place. When I pointed this out, one of their managers immediately had it changed for a new one whilst I went for a cup of coffee. They put it down to the mechanic getting confused for a moment and were apologetic. When I accepted delivery of the final job later on, I was happy to see it had been put right again.

Let me know how you get on.

All the best,
Andrew.

[mrstirs]

Thanks guys.

I'm insured through Elephant, I've told them I'm not happy and have been promised a call back this afternoon so we'll see what happens.

I bought the Mini from Douglas Park - I think once the car has been back to Allied again, I'll then take it to Hillington and see if they'll check it over for me against the list of work that's been done. If they see stuff to a poor standard or not done properly then I'll get back on the phone to Elephant.

I just want it sorted, it's been a month now!

[Woody'sCooper]

Sounds disgraceful that they can send it to such a haphazard outfit as it seems to have been!!

[feenaldo]

So sorry to hear about your miss-hap. I know from when I had my crash in the old MINI it was a nightmare to get sorted properly. You got to keep on their back with insurance companies.

This is why I don't mind paying for good insurance (currently with Adrian Flux with forum discount) because when you need them they are great to deal with and use only approved bodyshops or one to your exacting specification which is nice.

[mrstirs]

Well the car has gone back in this morning to have the problems sorted and the extra work done. I made sure I physically pointed everything out to the estimator before they took the car from me. Everyone cross your fingers and let's hope it comes back sorted!

[NeuroBeaker]

Quote: Originally Posted by mrstirs (original)

Well the car has gone back in this morning to have the problems sorted and the extra work done. I made sure I physically pointed everything out to the estimator before they took the car from me. Everyone cross your fingers and let's hope it comes back sorted!

*fingers crossed*

[mrstirs]

Got a phonecall today, the car will be ready tomorrow so I'll pick it up Saturday morning. Let's just hope everything has been sorted this time...!!

Dying to get back in my Checkmate, I've been without it since the 21st of March!

[NeuroBeaker]

I'll be rooting for it to be right for you! Let's hope it's a good outcome!