MINI2

Blakeyjp · May 9th, 2008, 09:42 AM

I sent an e-mail to Lohen on tuesday and hadn't heard back by late wednesday so sent a 'Customer Enquiry' thingy through the actual website and still not heard anything.

I realise i can easily call them with the enquiry i'm just quite surprised i still haven't had a reply to the e-mails sent.

Am i being completely unreasonable and impatient for expecting them to of replied by now considering the original e-mail was sent on tuesday ??

minicabrio · May 9th, 2008, 09:46 AM

Why don't you call them and ask them? They might be having email problems for all you know

Ant FR · May 9th, 2008, 09:49 AM

i sent one yesterday with no reply as of yet, although they do have 48 hrs to reply it says so hopefully by tomorrow.

Blakeyjp · May 9th, 2008, 09:57 AM

Quote: Originally Posted by minicabrio (original)

Why don't you call them and ask them? They might be having email problems for all you know

Like i said i realise i can call them, i haven't because it's not urgent, i was just surprised the time it was taking to reply.

Aberdeen Al · May 9th, 2008, 11:10 AM

They'll get back to you.............they always do.........be patient - they are very conscientous guys and I would highly recommend them

James · May 9th, 2008, 11:15 AM

they have always answered my emails within a few days maybe they dont like you

Blakeyjp · May 9th, 2008, 06:46 PM

Yeh i see they come highly recommended here which is why i haven't gone anywhere else to get what i want, i was just surprised it was taking a while to get a response, no big deal though.

In now way am i slagging off Lohen as i have no experience of dealing with them, have only ever read good things about them and am looking forward to giving them lots of my hard earned cash in the future.

*Vikki* · May 9th, 2008, 08:39 PM

Thats not that long ago, maybe they are busy with the company

eastsoutheast · May 13th, 2008, 07:24 AM

Hi All

I recently drove to Lohen to have a full Milltek exhaust system fitted. On the day i decided i wanted to fit someEibach lowering springs. The guys were excellent and did all they could to help, advise, accommodate me.

The level of care taken to fit the exhaust and then adjust etc was fantastic.

I would reccomend taking the time to spek to Lohen and drive from wherever you are to their excellent workshop if you require anything MINI.

I am in no way connected to Lohen (live 125 miles away) - just one very happy customer.

Cheers
Brian

Lohen · May 13th, 2008, 02:03 PM

Hi Blakeyjp,

I received your original e-mail at 16:14 on Tuesday and replied at 14:00 on Wednesday, unfortunately the e-mail bounced straight back to me (i re-tried twice more throughout the day).

I would have called you with the information you requested but no telephone number was entered on the online contact form.

It looks like everything is now sorted, sorry for any inconvenience caused.

Cheers

Tom

feybrand · May 13th, 2008, 05:44 PM

ive used lohen lots and they have always been good with me even when i sent the bluefin set back so they are good guys and looks like there was a reason for the delay

May 9th, 2008, 09:42 AM	#1
Blakeyjp MINI2 Newbie Join Date: Mar 2008 Location: Jersey, Channel Isla Local Time: 04:12 PM Posts: 47 Offline	Lohen I sent an e-mail to Lohen on tuesday and hadn't heard back by late wednesday so sent a 'Customer Enquiry' thingy through the actual website and still not heard anything. I realise i can easily call them with the enquiry i'm just quite surprised i still haven't had a reply to the e-mails sent. Am i being completely unreasonable and impatient for expecting them to of replied by now considering the original e-mail was sent on tuesday ??

May 9th, 2008, 11:10 AM	#5 (permalink)
Aberdeen Al MINI2 Senior My Classifieds Join Date: Dec 2005 Location: Aberdeen Local Time: 04:12 PM Posts: 620 Offline	They'll get back to you.............they always do.........be patient - they are very conscientous guys and I would highly recommend them Vroooom Vroooom

May 13th, 2008, 02:03 PM	#10 (permalink)
Lohen New Mini Specialists Join Date: Oct 2004 Location: Staffordshire, UK Local Time: 04:12 PM Posts: 802 Offline	Hi Blakeyjp, I received your original e-mail at 16:14 on Tuesday and replied at 14:00 on Wednesday, unfortunately the e-mail bounced straight back to me (i re-tried twice more throughout the day). I would have called you with the information you requested but no telephone number was entered on the online contact form. It looks like everything is now sorted, sorry for any inconvenience caused. Cheers Tom New MINI Specialists www.lohen.co.uk

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May 9th, 2008, 09:46 AM	#2 (permalink)
minicabrio Clubman Convert Join Date: Jan 2004 Location: Hampshire Local Time: 04:12 PM Posts: 15,330 Offline	Why don't you call them and ask them? They might be having email problems for all you know

May 9th, 2008, 09:49 AM	#3 (permalink)
Ant FR MINI2 Master My Classifieds Join Date: Oct 2006 Local Time: 04:12 PM Posts: 1,893 Offline	i sent one yesterday with no reply as of yet, although they do have 48 hrs to reply it says so hopefully by tomorrow.

May 9th, 2008, 09:57 AM	#4 (permalink)
Blakeyjp MINI2 Newbie Join Date: Mar 2008 Location: Jersey, Channel Isla Local Time: 04:12 PM Posts: 47 Offline	Quote: Originally Posted by minicabrio (original) Why don't you call them and ask them? They might be having email problems for all you know Like i said i realise i can call them, i haven't because it's not urgent, i was just surprised the time it was taking to reply.

May 9th, 2008, 11:15 AM	#6 (permalink)
James MINI2 Master Join Date: Jul 2006 Location: Essex Local Time: 04:12 PM Posts: 1,002 Offline	they have always answered my emails within a few days maybe they dont like you

May 9th, 2008, 06:46 PM	#7 (permalink)
Blakeyjp MINI2 Newbie Join Date: Mar 2008 Location: Jersey, Channel Isla Local Time: 04:12 PM Posts: 47 Offline	Yeh i see they come highly recommended here which is why i haven't gone anywhere else to get what i want, i was just surprised it was taking a while to get a response, no big deal though. In now way am i slagging off Lohen as i have no experience of dealing with them, have only ever read good things about them and am looking forward to giving them lots of my hard earned cash in the future.

May 9th, 2008, 08:39 PM	#8 (permalink)
Vikki Winner MM best MINI ONE! My Classifieds Join Date: Jun 2004 Location: St Leonards-on-Sea Local Time: 04:12 PM Posts: 2,250 Offline	Thats not that long ago, maybe they are busy with the company

May 13th, 2008, 07:24 AM	#9 (permalink)
eastsoutheast MINI2 Newbie Join Date: Apr 2008 Local Time: 04:12 PM Posts: 5 Offline	Hi All I recently drove to Lohen to have a full Milltek exhaust system fitted. On the day i decided i wanted to fit someEibach lowering springs. The guys were excellent and did all they could to help, advise, accommodate me. The level of care taken to fit the exhaust and then adjust etc was fantastic. I would reccomend taking the time to spek to Lohen and drive from wherever you are to their excellent workshop if you require anything MINI. I am in no way connected to Lohen (live 125 miles away) - just one very happy customer. Cheers Brian

May 13th, 2008, 05:44 PM	#11 (permalink)
feybrand MINI2 Regular Join Date: Oct 2006 Local Time: 04:12 PM Posts: 187 Offline	ive used lohen lots and they have always been good with me even when i sent the bluefin set back so they are good guys and looks like there was a reason for the delay

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