[izabhl]

I am a Mini owner myself and would like to share my experience to you all.I questioned BMW about this at first but they said they do not handle
the loaner car service for Mini and that I'd have to contact Mini directly about this. I've voiced out my opinion about getting us Mini owners this
service but they may need more voices for this to get attntion. Below are the emails exchanged between me and Mini and you guys might want
to share your opinion to them as well..email: MINI.Assistance@askMINIUSA.COM
-----Original Message-----
Hi Maria,
Thanks for writing in.
I understand your stance on the loaner program, and I do empathize with your position. Hopefully in the future the supply of available MINI's will
allow the dealers to offer the loaner program. Please let us know if you experience any problems in the future and we will do our best to assist
in any way we can. My deepest apologies again for your trouble.
Sincerely,Sam Sawaged MINI Division
--Original Message--
Hi Sam,
I got my car back but for future service repairs, it will still be an
inconvenience not having a loaner car/shuttle service. The dealer
nearest my location is San Francisco MINI. I assume other MINI owners
would not be pleased to find out there is no loaner car/shuttle service
presently offered. Since "Loaner car programs are administered and at
the discretion of each MINI dealer."--would you kindly inform me when
this service will be available? I hope you understand where i'm coming
from, if you had a MINI and had to take a half day off or spend timne
and money for taxi/subway/bus everytime you need to get your car
serviced, wouldn't you be concerned?
Sincerely,Maria
-----Original Message-----
From: MINI.Assistance@askMINIUSA.COM
Sent: Tuesday, September 17, 2002 11:37
Subject: RE:General customer service [#251317]
Hi Maria,
Thanks for writing in.I'm sorry to read you had a frustrating experience with your MINI.Unfortunately, MINI Division's warranty does not include
alternatetransportation at this time. Loaner car programs are administered and
at the discretion of each MINI dealer. I'm sorry to hear your dealer could not provide you with a loaner.The satisfaction of our customers is a
top priority. We want to be responsive to customer feedback that helps us better serve MINI owners. Please accept my apology for the
impression of a lapse of good service and customer focus. I would be happy to contact the dealer on your behalf, if you would like.
Sincerely,Sam Sawaged MINI Division
--Original Message--
I am greatly concerned about why MINI does not have a loaner car or shuttle whenever i need to get my car serviced. I've had my mini for
around 2 months and I had to get it serviced bec. the engine stalled without warning. I've contacted the service advisor managers and they
said that MINI corporation does not issue out loaner cars or have
shuttle service to get to work. Toyota, Honda, Volksawagen, Benz, and
BMW have loaner cars or shuttle service however MINI doesn't. If I knew
this was so I would have thought twice before buying my mini bec. its a
hassle and money wasted to take a cab 20 miles to work whenever i need
to get my mini serviced. Do you plan to have loaner cars/shuttle service
available in the near future? please let me know what we(consumers) need
to do to get fair service. I paid all the extra extended warranty and
service plans and I assumed this service was part of what i paid for.
its just very disappointing to think that mini customers are handled
like this. sincerely, maria