Please HELP!!!!

[emmacooperS]

Please is there anybody out there thet can help me!!!!i unfortunatly bought a 07 cooperS from a dealership in yeovil,18 months ago.Ive had nothing but problems ever since.Engine rebuilds etc etc .My lastest problem is intermitent!!!Can happen without warning !!driving at 60 /70 mph then major vibration through steering ,pedals and seat !and major engine noise !!loss of power !!not much fun on motorway with 3 young children on board !!pull over to hard shoulder push off button ,remove key and engine still runs !!!!Has anybody got or heard of the same thing !!!.dealership say there is no fault as computer has not recorded it !!dealership attitude was Quote "emma youll be fine as long as you do not drive on the motorway"unquote.Had car for 18 months ,been in dealship for at least 6 of those for repair!!I am now taking legal advice and starting proceddings against YEOVIL dealership and Capital bank!!!I am now refusing to drive it as i know it is dangerous!! and returned to dealership that was 5 weeks ago and i have heard nothing since .What a service!!!Please is there anybody that can HELP!! call me on 01935 822998 mob07545065252 many thanks for taking the time to read this!!

[PK5]

Afternoon Emma,

Sorry to hear about your misfortune. The only advice I can give at this moment is get capital bank to argue your case, do not stop paying finance as this will cause more problems. The finance company should take up your case as the vehicle is theirs until you have paid off the finance. Also if you dont get any help with that tell the dealer that you are going to the local press about there handling of this.

Ask the dealer have they gone back to the old drive and check for faults not just rely on the computer!!

[The Eggman]

Quote: Originally Posted by emmacooperS (original)

Please is there anybody out there thet can help me!!!!i unfortunatly bought a 07 cooperS from a dealership in yeovil,18 months ago.Ive had nothing but problems ever since.Engine rebuilds etc etc .My lastest problem is intermitent!!!Can happen without warning !!driving at 60 /70 mph then major vibration through steering ,pedals and seat !and major engine noise !!loss of power !!not much fun on motorway with 3 young children on board !!pull over to hard shoulder push off button ,remove key and engine still runs !!!!Has anybody got or heard of the same thing !!!.dealership say there is no fault as computer has not recorded it !!dealership attitude was Quote "emma youll be fine as long as you do not drive on the motorway"unquote.Had car for 18 months ,been in dealship for at least 6 of those for repair!!I am now taking legal advice and starting proceddings against YEOVIL dealership and Capital bank!!!I am now refusing to drive it as i know it is dangerous!! and returned to dealership that was 5 weeks ago and i have heard nothing since .What a service!!!Please is there anybody that can HELP!! call me on 01935 822998 mob07545065252 many thanks for taking the time to read this!!

Get the car to a mini specialist- Roland-GT Tuning Dorset is probably nearest, these guys know the cars inside out, dealers waste of time. He's also a sponser on this site I think, if he can't sort it, well he will I know.

[S8RAH]

Keep paying the finance and get them to sort it out.
Email MINI Customer service, they don't do much but will contact the dealer and give them a push.
Keep a record of everything and write a letter to the dealer principal giving them a short timescale to respond to your complaints.
Good luck and keep us updated.

[Mosposco]

Legally I think you're on a bit of a sticky wicket due to having let them attempt so much remedial work, especially given that you've had the car 18 months.

If the dealer maintains that there is no fault with your car the why not call their bluff and suggest that they give you a straight swap for another MCS of similar age/mileage/specification?

Refusal on their part would certainly lend credence to your claim.....

Btw, I'd remove your contact numbers from your post if I were you - never a good idea to post such things on t'internet.

[humph]

Quote: Originally Posted by The Eggman (original)

Get the car to a mini specialist- Roland-GT Tuning Dorset is probably nearest, these guys know the cars inside out, dealers waste of time. He's also a sponser on this site I think, if he can't sort it, well he will I know.

Although I wouldn't disagree with the statement above I wouldn't advise this course of action in your situation. If MINI, Capital Bank, or your dealer found out that someone other than them had had you rcar in pieces you wouldn't stand a chance of gettingnanything out of them. That and the fact that you will end up having to pay a specialist when your problem is likely a warranty issue.

As has been said keep paying the finance, you will only ruin your credit history if you don't. Write to your fiance company, with copies to your dealer principle, and MINI UK. This letter should state that you want to reject the car because of the problems you have had emphasising that it has been this way from day one and the repairs that have been carried out. Hopefully you have a comprehensive log of events and repairs. Put it all down in black and white.

As has been said your finance company owns the car until you have paid the last installment. So should you stop paying for it they will have to sell it on after repossession, and they won't be able to if it's faulty. Because of this they are the best people to fight your corner as the dealers tend to lsten to them Having been through a similar situation with a previous car I would always recommend having some finance on any car, if only part of it. You can't do this if you have a bank loan or have paid cash, you have to fight for yourself.

When I did what I have described my Omega was changed within the week. The dealers attitude changed completely once Black Horse got involved. Good luck.

[iain cooper]

the dealer needs to take the car off you and repair it...........and give you a courtesy car while they have your car.

if your car has been off the road for repairs for 6 months out of 18 months I would say you have the right to a brand new replacement vehicle, and if you are taking legal advice I'm sure this is what they will say.

personally if it was me I would get shot of the car as I just do not have the time or patience to waste on a duff mini !!

trade it in for a golf or similar and let someone else have the hassle !!